Safety Warning
DIY auto repair can cause serious injury, fire, or vehicle damage. These guides are for informational purposes only. Always follow OEM torque specs, wear PPE, and consult a certified mechanic if you are unsure. You are solely responsible for your safety.
Check Compatibility
- Make sure the customer's BluetoothĀ® related concern is understood.
- Verify the customer's concern.NOTE:
The customer's phone may be required, depending upon their concern.
- Write down the customer's phone brand, model and service provider.NOTE:
It is necessary to know the service provider. On occasion, a given phone may be on the approved list with one provider, but may not be on the approved list with other providers.
- Go to "www.nissanusa.com/bluetooth/".
- Using the website's search engine, find out if the customer's phone is on the approved list.
- If the customer's phone is NOT on the approved list:
Stop diagnosis here. The customer needs to obtain a BluetoothĀ® phone that is on the approved list before any further action.
- If the feature related to the customer's concern shows as "N" (not compatible):
Stop diagnosis here. If the customer still wants the feature to function, they will need to get an approved phone showing the feature as "Y" (compatible) in the "Basic Features".
- If the feature related to the customer's concern shows as "Y" (compatible):
Perform diagnosis as per the following table:
Symptoms Check items Probable malfunction location Does not recognize cellular phone connection (no connection is displayed on the display at the guide). Repeat the registration of cellular phone. Malfunction in AV control unit.
Replace AV control unit. Refer to REMOVAL AND INSTALLATIONĀ .Hands-free phone cannot be established. - Hands-free phone operation can be made, but the communication cannot be established.
- Hands-free phone operation can be performed, however, voice between each other cannot be heard during the conversation.
The other party's voice cannot be heard by hands-free phone. Check the "microphone speaker" in Inspection & Adjustment Mode if sound is heard. Originating sound is not heard by the other party with hands-free phone communication. Sound operation function is normal. Sound operation function does not work. Microphone signal circuit malfunction.
Refer to DIAGNOSIS PROCEDUREĀ .The system cannot be operated. - The voice recognition can be controlled.
- Steering switch's
,
, and
switch works, but
does not work.
Steering switch malfunction.
Replace steering switch. Refer to REMOVAL AND INSTALLATIONĀ .Steering switch's Steering switch signal circuit malfunction.
Refer to DIAGNOSIS PROCEDUREĀ .All steering switches do not work. Steering switch ground circuit malfunction.
Refer to DIAGNOSIS PROCEDUREĀ .
NO RELATED
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When to See a Mechanic
Stop DIY work and contact a certified mechanic immediately if any of the following apply:
- ā¢ You smell fuel, burning insulation, or see smoke.
- ā¢ Brakes feel soft, pull hard to one side, or make grinding noises.
- ā¢ The engine overheats, stalls repeatedly, or misfires under load.
- ā¢ You are missing required tools, torque specs, or safe lifting equipment.
- ā¢ You are not confident in the next step or safety outcome.