Safety Warning
DIY auto repair can cause serious injury, fire, or vehicle damage. These guides are for informational purposes only. Always follow OEM torque specs, wear PPE, and consult a certified mechanic if you are unsure. You are solely responsible for your safety.
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HOMESERVICE MANUALSJAGUAR2002X-TYPE (X400) V6-2.5LREPAIR AND DIAGNOSISTECHNICAL SERVICE BULLETINSCUSTOMER INTERESTNAVIGATION SYSTEM - REVISED PSE MODULE
2002 Jaguar X-Type (X400) V6-2.5L
Navigation System - Revised PSE Module
2002 Jaguar X-Type (X400) V6-2.5LSECTION Navigation System - Revised PSE Module
XT419-03
X-TYPE
DATE 10/02
MODEL
2002 MY-ON
X-TYPE
VIN
C00001-ON
"No Phone" / "No Phone Fitted" Message Displayed - Revised PSE Module - Repair Procedure
Issue:
On some 2002 MY-ON X-TYPE vehicles, the radio or navigation screen intermittently displays 'No Phone'/'No Phone Fitted'. No phone calls can be made or received until the ignition is recycled, the message disappears from the phone or navigation screen and the phone system becomes functional.
A new telephone Portable Support Electronic (PSE) module with the latest level software is available to solve this concern.
Action:
In case of a customer complaint of the above condition, follow the workshop procedure outlined below.
1. Check the software level of the phone PSE before replacing the module. Press and hold the eject and AM/FM buttons together until the setup screen appears. Then press eject and mix together until a small box appears with letters and numbers. Cycle the two buttons together to obtain the information needed. The four items that will be displayed (if equipped) are MAIN... CDC... PHONE...NAVI...
2. If the PHONE (PSE module) software is 1.29, you will need to upgrade to the new 4.0 software by installing a new PSE module. (Refer to Workshop Manual, JTIS CD ROM, section: 419-08, SRO 86.56.59).
If the software already has the 4.0 software, contact the Jaguar Technical Hotline at 1-888-524-3577 for further assistance.
Parts Information
Warranty Information:
Warranty claims should be submitted quoting the information found in the table. This will result in payment of the stated time and, where applicable parts/miscellaneous expense codes as listed.
X-TYPE
DATE 10/02
MODEL
2002 MY-ON
X-TYPE
VIN
C00001-ON
"No Phone" / "No Phone Fitted" Message Displayed - Revised PSE Module - Repair Procedure
Issue:
On some 2002 MY-ON X-TYPE vehicles, the radio or navigation screen intermittently displays 'No Phone'/'No Phone Fitted'. No phone calls can be made or received until the ignition is recycled, the message disappears from the phone or navigation screen and the phone system becomes functional.
A new telephone Portable Support Electronic (PSE) module with the latest level software is available to solve this concern.
Action:
In case of a customer complaint of the above condition, follow the workshop procedure outlined below.
1. Check the software level of the phone PSE before replacing the module. Press and hold the eject and AM/FM buttons together until the setup screen appears. Then press eject and mix together until a small box appears with letters and numbers. Cycle the two buttons together to obtain the information needed. The four items that will be displayed (if equipped) are MAIN... CDC... PHONE...NAVI...
2. If the PHONE (PSE module) software is 1.29, you will need to upgrade to the new 4.0 software by installing a new PSE module. (Refer to Workshop Manual, JTIS CD ROM, section: 419-08, SRO 86.56.59).
If the software already has the 4.0 software, contact the Jaguar Technical Hotline at 1-888-524-3577 for further assistance.
Parts Information
Warranty Information:
Warranty claims should be submitted quoting the information found in the table. This will result in payment of the stated time and, where applicable parts/miscellaneous expense codes as listed.
RENDER: 1.0x
NO RELATED
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When to See a Mechanic
Stop DIY work and contact a certified mechanic immediately if any of the following apply:
- • You smell fuel, burning insulation, or see smoke.
- • Brakes feel soft, pull hard to one side, or make grinding noises.
- • The engine overheats, stalls repeatedly, or misfires under load.
- • You are missing required tools, torque specs, or safe lifting equipment.
- • You are not confident in the next step or safety outcome.