Safety Warning
DIY auto repair can cause serious injury, fire, or vehicle damage. These guides are for informational purposes only. Always follow OEM torque specs, wear PPE, and consult a certified mechanic if you are unsure. You are solely responsible for your safety.
Symptom Chart: Front Seats
2021 Ford Edge SE, 4WDSECTION Symptom Chart: Front Seats
WARNING: This page is about a different car, the 2020 Ford F-150. However, it is still accessible from the selected car via links, so may be relevant.
Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
| Condition | Possible Sources | Actions |
|---|---|---|
| No communication with the DDM | Refer to the Pinpoint Test | REFER to: Communications Network . |
| No communication with the DSM | Refer to the Pinpoint Test | REFER to: Communications Network . |
| No communication with the FCIM | Refer to the Pinpoint Test | REFER to: Communications Network . |
| No communication with the FDIM | Refer to the Pinpoint Test | REFER to: Communications Network . |
| No communication with the SCME | Refer to the Pinpoint Test | REFER to: Communications Network . |
| No communication with the SCMG | Refer to the Pinpoint Test | REFER to: Communications Network . |
| No communication with the SCMH | Refer to the Pinpoint Test | REFER to: Communications Network . |
| The power seat is inoperative or does not operate correctly -- driver, 8-way | Refer to the Pinpoint Test | GO to Pinpoint Test A |
| The power seat is inoperative or does not operate correctly -- driver, 10-way | Refer to the Pinpoint Test | GO to Pinpoint Test B |
| The power seat is inoperative or does not operate correctly -- passenger, 10-way | Refer to the Pinpoint Test | GO to Pinpoint Test C |
| The power lumbar is inoperative -- driver, without multi-contour seats | Refer to the Pinpoint Test | GO to Pinpoint Test D |
| The power lumbar is inoperative -- passenger, without multi-contour seats | Refer to the Pinpoint Test | GO to Pinpoint Test E |
| An individual multi-contour seat function is inoperative from the seat control switch -- touchscreen control operates correctly | Seat control switch | Using a diagnostic scan tool, CARRY OUT self-test on the SCMG or SCMH. If any seat control switch related Diagnostic Trouble Codes (DTCs) are present, REFER to the DTC Chart: SCMG or DTC Chart: SCMH . If no seat control switch related Diagnostic Trouble Codes (DTCs) are present, INSTALL a new seat control switch. REFER to: DTC Chart: SCMG or DTC Chart: SCMH . If no seat control switch related Diagnostic Trouble Codes (DTCs) are present, INSTALL a new seat control switch. REFER to: Front Seat Control Switch . |
| An individual multi-contour seat function is inoperative from the touchscreen control only-- seat control switch operates correctly | FDIM | Using a diagnostic scan tool, CARRY OUT self-test on the SCMG or SCMH. If any seat control switch related Diagnostic Trouble Codes (DTCs) are present, REFER to the DTC Chart: SCMG or DTC Chart: SCMH . If no related Diagnostic Trouble Codes (DTCs) are present, DIAGNOSE the inoperative touchscreen. Refer to the appropriate Information and Entertainment Systems article for the procedure. |
| The multi-contour seat is inoperative/does not operate correctly -- driver | Refer to the Pinpoint Test | GO to Pinpoint Test F |
| The multi-contour seat is inoperative/does not operate correctly -- passenger | Refer to the Pinpoint Test | GO to Pinpoint Test G |
| The memory seat does not operate horizontally/vertically/recline using the seat control switch | Refer to the Pinpoint Test | GO to Pinpoint Test H |
| The memory seat does not operate using the memory SET switch | Refer to the Pinpoint Test | GO to Pinpoint Test I |
| The memory seat moves in two-second intervals | Refer to the Pinpoint Test | CARRY OUT the DSM self-test and RETRIEVE the Diagnostic Trouble Codes (DTCs). REFER to the DTC Chart: DSM . |
| The memory seat does not move to the correct memory position | Refer to the Pinpoint Test | CARRY OUT the DSM self-test and RETRIEVE the Diagnostic Trouble Codes (DTCs). REFER to the DTC Chart: DSM . |
| The memory seat does not operate when using the RKE transmitter | Refer to the Pinpoint Test | VERIFY the RKE transmitter is operating correctly and is associated to a memory position. REFER to the Owner's Literature for information on associating a RKE transmitter. CARRY OUT the DSM self-test and REFER to the DTC Chart: DSM to diagnose any Diagnostic Trouble Codes (DTCs) retrieved. |
| Easy entry/easy exit is inoperative/does not operate correctly | Easy entry/exit feature is not enabled Refer to the Pinpoint Test |
VERIFY the easy entry/exit feature is enabled in the message center. REFER to the Owner's Literature for information on programming vehicle settings in the message center. If the easy entry/exit feature is enabled but still does not operate correctly, GO to Pinpoint Test J |
| Both heated seats are inoperative -- without heated/ventilated seats | Refer to the Pinpoint Test | GO to Pinpoint Test K |
| The driver heated seat is inoperative/does not operate correctly -- without heated/ventilated seats | Refer to the Pinpoint Test | GO to Pinpoint Test L |
| The passenger heated seat is inoperative/does not operate correctly -- without heated/ventilated seats | Refer to the Pinpoint Test | GO to Pinpoint Test M |
| Both heated seats are inoperative -- with heated/ventilated seats | Refer to the Pinpoint Test | GO to Pinpoint Test N |
| The left heated seat is inoperative/does not operate correctly -- with heated/ventilated seats | Refer to the Pinpoint Test | GO to Pinpoint Test O |
| The right heated seat is inoperative/does not operate correctly -- with heated/ventilated seats | Refer to the Pinpoint Test | GO to Pinpoint Test P |
| Both ventilated seats are inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test Q |
| The driver ventilated seat is inoperative/does not operate correctly | Refer to the Pinpoint Test | GO to Pinpoint Test R |
| The passenger ventilated seat is inoperative/does not operate correctly | Refer to the Pinpoint Test | GO to Pinpoint Test S |
RENDER: 1.0x
NO RELATED
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When to See a Mechanic
Stop DIY work and contact a certified mechanic immediately if any of the following apply:
- • You smell fuel, burning insulation, or see smoke.
- • Brakes feel soft, pull hard to one side, or make grinding noises.
- • The engine overheats, stalls repeatedly, or misfires under load.
- • You are missing required tools, torque specs, or safe lifting equipment.
- • You are not confident in the next step or safety outcome.