Poor Sound Quality All Speakers

1999 Dodge and Ram Dakota SLT, 2D Pickup, 3.9 X, 4WD, StandardSECTION Poor Sound Quality All Speakers
NOTE: For connector terminal identification and wiring diagrams, see BODY CONTROL COMPUTER - INTRODUCTION article. Perform VERIFICATION TEST VER-1AΒ  after each repair.
  1. Disconnect radio antenna connector. Inspect antenna connections and repair as necessary. If antenna connections are okay, go to next step.
  2. Disconnect radio Gray connector. Inspect radio connector and repair as necessary. If radio connector is okay, go to next step.
  3. Disconnect amplifier 14-pin connector C1. Inspect amplifier connector and repair as necessary. If amplifier connector is okay, go to next step.
  4. Turn radio on. Gain access to radio Black connector. Do not disconnect connector. Using an external voltmeter, measure voltage between ground and backprobe radio Black connector terminal No. 2 (Brown/Yellow wire). If voltage is about 5.5 volts, go to next step. If voltage is not about 5.5 volts, replace radio.
  5. Gain access to amplifier 14-pin connector C1. Do not disconnect connector. Measure voltage between ground and backprobe amplifier 14-pin connector C1 terminal No. 2 (Violet wire on Dakota or Red/Black wire on Durango). If voltage is 10 volts or less, repair open Violet or Red/Black wire. If voltage is more than 10 volts, go to next step.
  6. Measure voltage between amplifier 14-pin connector C1 terminal No. 2 (Violet wire on Dakota or Red/Black wire on Durango) and terminal No. 8 (Black/Light Green wire on Dakota or Black/Tan wire on Durango). If voltage is 10 volts or less, repair open Black/Light Green or Black/Tan wire. If voltage is more than 10 volts, go to next step.
  7. Gain access to amplifier 10-pin connector C2. Measure voltage between amplifier 10-pin connector C2 terminal No. 4 (Dark Green/Red wire). If voltage is more than 10 volts, system is functioning correctly. If voltage is 10 volts or less, go to next step.
  8. Measure voltage between ground and backprobe radio Black connector terminal No. 1 (Dark Green/Red wire). If voltage is about 10 volts, repair open Dark Green/Red wire. If voltage is not about 10 volts, replace radio.
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When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

  • β€’ You smell fuel, burning insulation, or see smoke.
  • β€’ Brakes feel soft, pull hard to one side, or make grinding noises.
  • β€’ The engine overheats, stalls repeatedly, or misfires under load.
  • β€’ You are missing required tools, torque specs, or safe lifting equipment.
  • β€’ You are not confident in the next step or safety outcome.