Safety Warning
DIY auto repair can cause serious injury, fire, or vehicle damage. These guides are for informational purposes only. Always follow OEM torque specs, wear PPE, and consult a certified mechanic if you are unsure. You are solely responsible for your safety.
Audio and Visual System Error Codes (2022 2023 2024)
The audio and visual system can display a few error messages when some problems are detected with the system. This is not a complete list of audio and visual system error messages. Refer to symptom troubleshooting.
Center Display Unit Error Messages
| Error Message Displayed | Possible Cause | Solution |
|---|---|---|
| Network communication lost. | Loss of communication with MOST bus. When the MOST bus communication is lost, the system shall be enforced to shutdown after 30 seconds. | See Most Bus Diagnostics Mode - Refer to: Audio and Visual System Most Bus Diagnostics Mode (2022 2023 2024) or Audio and Visual System Error Codes (2025) or Audio and Visual System Error Codes (2022 2023 2024) . |
USB Error Messages
| Error Message Displayed | Possible Cause | Solution |
|---|---|---|
| USB Error | Unsupported USB device is connected or unsupported file system | Check the files in the USB device. There is a possibility that the files have been damaged. |
| USB device communication error | Connect the applicable USB device (see the Owner's Manual). | |
| The infotainment control unit failed to synchronize with the iPod. | Appears when the system does not acknowledge the iPod. Reconnect the iPod. | |
| Unsupported version iPod is connected. | Connect the applicable iPod (see the Owner's Manual). | |
| The selected file cannot be played on this system |
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| USB Hub Error | A USB hub is connected between the infotainment control unit and the USB device. | Remove the USB hub, and reconnect the USB device to the infotainment control unit. |
XM Error Messages
Do these checks with the vehicle parked outside with a clear view of the southern horizon.
| Error Message Displayed | Possible Cause | Solution |
|---|---|---|
| Check Tuner | Loss of communication with SXM module. | Replace the tuner unit - Refer to: Audio and Visual System Component Location Index or Audio and Visual System Component Location Index (2022 2023 2024) . |
| Check Antenna | XM antenna/antenna lead error. | Do the Error code: Check Antenna is displayed troubleshooting . |
| No Signal | Loss of signal. | Both terrestrial and satellite antennas have lost the signal. Park the vehicle outside with a clear view of the southern horizon. |
| Channel Not Available | Selected XM channel is not in service. | Try another XM channel. |
| Channel not subscribed. Call Sirius XM to subscribe | Selected XM channel is not subscribed. | Check the XM channel subscription status. |
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When to See a Mechanic
Stop DIY work and contact a certified mechanic immediately if any of the following apply:
- • You smell fuel, burning insulation, or see smoke.
- • Brakes feel soft, pull hard to one side, or make grinding noises.
- • The engine overheats, stalls repeatedly, or misfires under load.
- • You are missing required tools, torque specs, or safe lifting equipment.
- • You are not confident in the next step or safety outcome.