Service Action 249: Navigation (Mmm+) Software Upgrade Model Year 2007-2011 XC90; 2008-2011 S40, V50, C70, C30 (SMB39-249)

SERVICE ACTION 249: NAVIGATION (MMM+) SOFTWARE UPGRADE MODEL YEAR 2007-2011 XC90; 2008-2011 S40, V50, C70, C30

SERVICE CAMPAIGN BULLETIN

OWNER NOTIFICATION LETTER

TO: ALL U.S. & CANADIAN VOLVO RETAILERS 

RE: SERVICE ACTION 249 

Volvo Cars of North America, LLC. has decided to launch a service action on certain model year 2007 - 2011 XC90 and 2008 - 2011 S40, V50, C70 and C30 vehicles.

Volvo has identified that the Navigation system (MMM+) may enter into a permanent reset mode.

The corrective action is to download DVD part# 31346290 per Technical Journal 25432. This DVD was allocated to retailers this week. Please refer to Parts Operations Announcement dated 11/02/11 for details.

Please note that DVD part# 31346290 cannot be submitted on a claim for this service action, since it is a special tool and can be used on multiple vehicles. 

Service Action 249 affects 1,738 vehicles in the U.S. and 23 vehicles in Canada.

PLEASE NOTE: This Service Action will be in effect until November 30, 2013 regardless of mileage. Coverage is automatically transferred to subsequent owners. 

OWNER NOTIFICATION 

No customer notification mailing is scheduled at this time.

RETAILER RESPONSIBILITIES 

Retailers must perform this Service Action on eligible vehicles regardless of miles/kilometers or vehicle age. All work performed under this Service Action is free of charge to the owner. In the event that a customer does not have a notification letter, the owner is not to be refused this work.

Your regional representative will follow up to ensure that this Service Action is proceeding smoothly. A complete description of the Service Action requirements and claim submission procedures will follow.

It is the retailer's responsibility to review the details provided in the materials listed below with all involved personnel.

• Service Manager Bulletin
• Tech Journal
• Parts Bulletin

Your cooperation in completing this service action is greatly appreciated.

Drive Safely,

Adam Kopstein

Manager, Product Safety and Compliance

201-768-7300 ext# 7908

akopstei@volvocars.com

"Right first time in Time" 

UPDATE NOTES:  End date for this action has been changed to 12/31/13 and claim submission information has been added to section H.

1. SERVICE ACTION 249 DESCRIPTION 
2. VEHICLES INVOLVED 
3. PARTS INFORMATION/PARTS RETURN 
4. OWNER NOTIFICATION 
5. VEHICLES IN RETAILER INVENTORY 
6. RETAILER RESPONSIBILITY 
7. TECHNICIAN COMPETENCY REQUIREMENT H. RETAILER ALLOWANCE 

A. SERVICE ACTION 249 DESCRIPTION

Volvo Cars of North America, LLC. has decided to launch a service action on certain model year 2007 - 2011 XC90 and 2008 - 2011 S40, V50, C70 and C30 vehicles.

Volvo has identified that the Navigation system (MMM+) may enter into a permanent reset mode.

The corrective action is to download DVD part# 31346290 per Technical Journal 25432. This DVD was allocated to retailers this week. Please refer to Parts Operations Announcement dated 11/02/11 for details.

Please note that DVD part# 31346290 cannot be submitted on a claim for this service action, since it is a special tool and can be used on multiple vehicles. 

Service Action 249 affects 1,738 vehicles in the U.S. and 23 vehicles in Canada.

PLEASE NOTE: This Service Action will be in effect until December 31, 2013 , regardless of mileage. Coverage is automatically transferred to subsequent owners. 

B. VEHICLES INVOLVED

Vehicle eligibility must be confirmed:

• Inquire in VRC² - Vehicle Warranty where the message "SERVICE ACTION 249 NAV SYS Software Upgrade (S39255) INCOMPLETE" will appear for eligible vehicles.

All vehicles should be checked for any other incomplete recalls or service campaigns or service actions. All open Recall, Service Campaign or Service Action repairs should be completed.

C. PARTS INFORMATION/PARTS RETURN

No parts are required to be returned for this service action.

Please refer to Parts Bulletin 39-249.

D. OWNER NOTIFICATION

No customer notification mailing is scheduled at this time.

E. VEHICLES IN RETAILER INVENTORY

All vehicles in retailer inventory and qualifying for this service action should be repaired prior to a customer taking possession of the vehicle.

F. RETAILER RESPONSIBILITY

Retailers are to perform this service action on eligible vehicles regardless of mileage/kilometers or vehicle age. The repair work covered under Service Action 249 is free of charge to the owner. If a customer presents a recall or service campaign letter for a vehicle that is not found via the VRC² inquiry function, please verify that the letter applies to the customer's vehicle and call the Warranty Assistance Desk at 1-800-807-7712 for instructions. If the Warranty Assistance Desk verifies that the vehicle qualifies for the Recall or Service Campaign, please perform the repair and place the recall or service campaign letter in the customer's file. Under no circumstances should a customer be denied the required service without a confirmation from VCNA/VCCL.

G. TECHNICIAN COMPETENCY REQUIREMENT

The technician competency requirement for this campaign repair is: Level 2.

H. RETAILER ALLOWANCE (LONG FORM APPLICATION)

Labor reimbursement is effective at time of release and may change in the future.

When purchasing/installing the software to complete this recall, VIDA may leave a message stating that the latest version of the software has already been installed. If this occurs, the software was installed after the vehicle was marked for this recall, or was included in another software upgrade. No further repair action is needed, but it is important to submit a claim per the instructions in this bulletin to correctly mark this vehicle as having this recall completed.

Please note that DVD part# 31346290 cannot be submitted on a claim for this service action, since it is a special tool and can be used on multiple vehicles. 

Claim Type:  S39255

Cause Code:  02

CSC Code:  XW

Main OP:  36196

Operation Number	Repair Description	Qty	Labor Time
36196	NAV SYS (MMM+) Software Upgrade	1	0.3

Reference Bulletins: SMB 39-249

TJ 25432

Volvo Cars of North America, LLC. has decided to launch a service action on certain model year 2007 - 2011 XC90 and 2008 - 2011 S40, V50, C70 and C30 vehicles.

Volvo has identified that the Navigation system (MMM+) may enter into a permanent reset mode.

The corrective action is to download DVD part# 31346290 per Technical Journal 25432. This DVD was allocated to retailers this week. Please refer to Parts Operations Announcement dated 11/02/11 for details. Please note that DVD part# 31346290 cannot be submitted on a claim for this service action, since it is a special tool and can be used on multiple vehicles. 

Service Action 249 affects 1,738 vehicles in the U.S. and 23 vehicles in Canada.

The following part numbers apply:

Part Number	Description	Qty
31346290	DVD-ROM	1

ATTACHMENT

File	Size
TJ 25432 instruction XC90.pdf	0.4824 MB
TJ 25432 instruction_P1X.pdf	0.2358 MB

VEHICLE TYPE

Type	Eng	Eng Desc	Sales	Body	Gear	Steer	Model Year	Plant	Chassis range	Struc Week Range
275							2007-2011		-	0-0
533							2008-2011		-	0-0
542							2008-2011		-	0-0
544							2008-2011		-	0-0
545							2008-2011		-	0-0

CSC

Customer Symptom Codes

Code	Description
EO	Navigation/Does not work

DTC

Diagnostic Trouble Codes

TEXT

CSC = Customer Symptom Code

MMM = Multi Media Module

If using a printed copy of this document, always check for the latest onliine version 

DESCRIPTION

Volvo Cars of North America, LLC. has decided to launch a service action on certain model year 2007 - 2011 XC90 and 2008 - 2011 S40, V50, C70 and C30 vehicles.

Volvo has identified that the Navigation system (MMM+) may enter into a permanent reset mode.

SERVICE:

Download DVD-ROM part no. 31346290 according to attached instructions: TJ instruction XC90 or TJ instruction P1X  as applicable.

This DVD was allocated to retailers starting November 2, 2011. Please refer to Parts Operations Announcement dated 11/02/11 for details.

Issue	Date	Reason
1	2011-09	First issue
2	2011-10	Change in Affected Vehicles

AFFECTED VEHICLES

Year	Model
2007, 2008, 2009, 2010, 2011	XC90

MATERIALS

Materials	Qty.	Part No.	Notes
DVD-rom	1.0	31346290

PROGRAMMING

Issue	Date	Reason
1	2011-09	First issue

AFFECTED VEHICLES

Year	Model
2007, 2008, 2009, 2010, 2011	C30
2007, 2008, 2009, 2010, 2011	C70 (06-)
2007, 2008, 2009, 2010, 2011	S40 (04-)
2007, 2008, 2009, 2010, 2011	V50

MATERIALS

Materials	Qty.	Part No.	Notes
DVD-rom	1.0	31346290

PROGRAMMING