How To Proceed With Troubleshooting [10/2022 - ]: Procedure

2020 Toyota RAV4 XLE, AWDSECTION Procedure
WARNING: This page is about a different variant/trim than selected.
  1. VEHICLE BROUGHT TO WORKSHOP 

    Result

    Proceed to
    NEXT

    Result: 

    NEXT 

    See step  2

  2. CUSTOMER PROBLEM ANALYSIS 
    1. Ask the customer about the problems and the conditions at the time the malfunction occurred to make sure the problem symptom was not temporarily caused by radio waves in the surrounding environment.

      HINT: 

      The panoramic view monitor display may be temporarily distorted due to radio waves around the vehicle.

      Problem Symptom Cause
      The problem symptom indicates a panoramic view monitor display malfunction and the problem symptom cannot be reproduced. The display may be temporarily distorted when the vehicle is close to an object that transmits radio waves, such as a telecommunication tower, an airport or a truck equipped with a transceiver.

      Result

      Proceed to
      NEXT

    Result: 

    NEXT 

    See step  3

  3. INSPECT AUXILIARY BATTERY VOLTAGE 
    1. Measure the auxiliary battery voltage with the ignition switch off.

      Standard voltage

      11 to 14 V

      If the voltage is below 11 V, replace or recharge the auxiliary battery before proceeding.

      Result

      Proceed to
      NEXT

    Result: 

    NEXT 

    See step  4

  4. CHECK AUDIO AND VISUAL SYSTEM 
    1. Refer to the audio and visual system.

      Refer to PROBLEM SYMPTOMS TABLE [10/2022 - ]

      Result

      Result Proceed to
      Audio and visual system and navigation system is normal. A
      Audio and visual system is abnormal B

    Result: 

    GO TO AUDIO AND VISUAL SYSTEM 

    Refer to HOW TO PROCEED WITH TROUBLESHOOTING [10/2022 - ]

    Result: 

    See step  5

  5. CHECK COMMUNICATION FUNCTION OF CAN COMMUNICATION SYSTEM* 
    1. Use the GTS to check if the CAN communication system is functioning normally.

      Refer to DIAGNOSIS SYSTEM [10/2022 - 10/2023] , or refer to DIAGNOSIS SYSTEM [10/2023 - 11/2024] , or refer to DIAGNOSIS SYSTEM [11/2024 - ]

      Result

      Result Proceed to
      CAN DTCs are not output A
      CAN DTCs are output B

    Result: 

    GO TO CAN COMMUNICATION SYSTEM 

    Refer to HOW TO PROCEED WITH TROUBLESHOOTING [11/2018 - ]

    Result: 

    See step  6

  6. CHECK FOR DTC* 
    1. Check for DTCs and note any codes that are output.

      Chassis > Circumference Monitoring Camera Control Module > Trouble Codes 

    2. Clear the DTCs.

      Chassis > Circumference Monitoring Camera Control Module > Clear DTCs 

    3. Recheck for DTCs. Try to reproduce the problem symptoms based on the recorded DTCs, and then check if the DTCs are output again.

      Chassis > Circumference Monitoring Camera Control Module > Trouble Codes 

      Result

      Result Proceed to
      DTC is not output A
      DTC is output B

    Result: 

    GO TO DIAGNOSTIC TROUBLE CODE CHART 

    Refer to DIAGNOSTIC TROUBLE CODE CHART [10/2022 - ] 

    Result: 

    See step  7

  7. CHECK FOR VEHICLE CONTROL HISTORY (RoB)* 

    HINT: 

    Refer to Vehicle Control History (RoB).

    Refer to VEHICLE CONTROL HISTORY (RoB) [10/2022 - ]

    1. Check for vehicle control history (RoB) and note any codes that are output.

      Chassis > Circumference Monitoring Camera Control Module > Utility 

      Tester Display
      Vehicle Control History (RoB)

      Result

      Result Proceed to
      No vehicle control history (RoB) is output A
      Vehicle control history (RoB) is output B

    Result: 

    GO TO VEHICLE CONTROL HISTORY (RoB) 

    Refer to VEHICLE CONTROL HISTORY (RoB) [10/2022 - ]

    Result: 

    See step  8

  8. PROBLEM SYMPTOMS TABLE 
    1. Refer to the Problem Symptoms Table.

      Refer to PROBLEM SYMPTOMS TABLE [10/2022 - ] 

      Result

      Result Proceed to
      Fault is not listed in Problem Symptoms Table A
      Fault is listed in Problem Symptoms Table B

    Result: 

    See step  10

    Result: 

    See step  9

  9. OVERALL ANALYSIS AND TROUBLESHOOTING* 
    1. Data List / Active Test

      Refer to DATA LIST / ACTIVE TEST [10/2022 - ] 

    2. Terminals of ECU

      Refer to TERMINALS OF ECU [10/2022 - ] 

      Result

      Proceed to
      NEXT

    Result: 

    NEXT 

    See step  10

  10. ADJUST, REPAIR OR REPLACE 

    Result

    Proceed to
    NEXT

    Result: 

    NEXT 

    See step  11

  11. CONFIRMATION TEST 

    Result

    Proceed to
    NEXT

    Result: 

    NEXT 

    END 

RENDER: 1.0x

NO RELATED

Recommended Tools & Savings

Use the Manual With the Right Hardware

Pair factory procedures with proven DIY tools so the instructions are easier to execute.

Affiliate disclosure: We may earn a commission at no extra cost to you.

When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

  • You smell fuel, burning insulation, or see smoke.
  • Brakes feel soft, pull hard to one side, or make grinding noises.
  • The engine overheats, stalls repeatedly, or misfires under load.
  • You are missing required tools, torque specs, or safe lifting equipment.
  • You are not confident in the next step or safety outcome.