How To Proceed With Troubleshooting [10/2023 - 11/2024]: Procedure

2020 Toyota RAV4 XLE, AWDSECTION Procedure
WARNING: This page is about a different car, the 2025 Toyota RAV4, 2024 Toyota RAV4, 2023 Toyota RAV4, 2022 Toyota RAV4, and 2021 Toyota RAV4. However, it is still accessible from the selected car via links, so may be relevant.
  1. VEHICLE BROUGHT TO WORKSHOP 

    Result

    Proceed to
    NEXT

    Result: 

    NEXT 

    See step  2

  2. CUSTOMER PROBLEM ANALYSIS AND SYMPTOM CHECK 

    Result

    Proceed to
    NEXT

    Result: 

    NEXT 

    See step  3

  3. INSPECT AUXILIARY BATTERY VOLTAGE 
    1. Measure the auxiliary battery voltage with ignition switch off.

      Standard voltage

      11 to 14 V

      If the voltage is below 11 V, recharge or replace the auxiliary battery before proceeding to the next step.

      Result

      Proceed to
      NEXT

    Result: 

    NEXT 

    See step  4

  4. INSPECT CAN COMMUNICATION SYSTEM* 
    1. Use the Techstream to check if the CAN communication system is functioning normally.
      1. for HV Model:

        Refer to DIAGNOSIS SYSTEM [10/2023 - 11/2024]

      2. for Gasoline Model:

        Refer to DIAGNOSIS SYSTEM [10/2023 - 11/2024]

      Result

      Result Proceed to
      CAN communication system DTCs are not output A
      CAN communication system DTCs are output B

    Result: 

    GO TO CAN COMMUNICATION SYSTEM 

    for HV Model:

    Refer to HOW TO PROCEED WITH TROUBLESHOOTING [02/2019 - ]

    for Gasoline Model:

    Refer to HOW TO PROCEED WITH TROUBLESHOOTING [11/2018 - ]

    Result: 

    See step  5

  5. CONFIRM MODEL 
    1. Choose the model to be inspected.

      Result

      Result Proceed to
      Type A A
      Type B B

    Result: 

    See step  8

    Result: 

    See step  6

  6. CHECK FOR DTC* 
    1. Check for DTCs.

      Refer to DTC CHECK / CLEAR [10/2023 - 11/2024] 

      Body Electrical > Main Body > Trouble Codes 

      Body Electrical > Front Recognition Camera (Front Lighting Control) > Trouble Codes 

      Result

      Result Proceed to
      DTCs are not output A
      DTCs are output B

    Result: 

    GO TO DIAGNOSTIC TROUBLE CODE CHART 

    Refer to DIAGNOSTIC TROUBLE CODE CHART [12/2021 - 11/2024] 

    Result: 

    See step  7

  7. CHECK FOR VEHICLE CONTROL HISTORY* (FRONT RECOGNITION CAMERA (FRONT LIGHTING CONTROL)) 

    HINT: 

    Refer to Vehicle Control History.

    Refer to VEHICLE CONTROL HISTORY [10/2023 - 11/2024]

    1. Check for vehicle control history and note any codes that are output.

      Body Electrical > Front Recognition Camera (Front Lighting Control) > Utility 

      Tester Display
      Vehicle Control History (RoB)

      Body Electrical > Main Body > Utility 

      Tester Display
      Vehicle Control History (RoB)

      Result

      Result Proceed to
      No vehicle control history is output A
      Vehicle control history is output B

    Result: 

    See step  9

    Result: 

    GO TO VEHICLE CONTROL HISTORY 

    Refer to VEHICLE CONTROL HISTORY [10/2023 - 11/2024]

  8. CHECK FOR DTC* 
    1. Check for DTCs.

      Refer to DTC CHECK / CLEAR [10/2023 - 11/2024] 

      Body Electrical > Main Body > Trouble Codes 

      Body Electrical > Front Recognition Camera (Front Lighting Control) > Trouble Codes 

      Result

      Result Proceed to
      DTCs are not output A
      DTCs are output B

    Result: 

    GO TO DIAGNOSTIC TROUBLE CODE CHART 

    Refer to DIAGNOSTIC TROUBLE CODE CHART [12/2021 - 11/2024] 

    Result: 

    See step  9

  9. PROBLEM SYMPTOMS TABLE 
    1. Refer to Problem Symptoms Table.

      Refer to PROBLEM SYMPTOMS TABLE [12/2021 - ] 

      Result

      Result Proceed to
      Fault is not listed in Problem Symptoms Table A
      Fault is listed in Problem Symptoms Table B

    Result: 

    GO TO PROBLEM SYMPTOMS TABLE 

    Refer to PROBLEM SYMPTOMS TABLE [12/2021 - ] 

    Result: 

    See step  10

  10. OVERALL ANALYSIS AND TROUBLESHOOTING* 
    1. Data List / Active Test

      Refer to DATA LIST / ACTIVE TEST [10/2023 - 11/2024] 

    2. Terminals of ECU

      Refer to TERMINALS OF ECU [12/2021 - ] 

    3. Inspection

      Result

      Proceed to
      NEXT

    Result: 

    NEXT 

    See step  11

  11. ADJUST, REPAIR OR REPLACE 

    Result

    Proceed to
    NEXT

    Result: 

    NEXT 

    See step  12

  12. CONFIRMATION TEST 

    Result

    Proceed to
    NEXT

    Result: 

    NEXT 

    END 

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When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

  • You smell fuel, burning insulation, or see smoke.
  • Brakes feel soft, pull hard to one side, or make grinding noises.
  • The engine overheats, stalls repeatedly, or misfires under load.
  • You are missing required tools, torque specs, or safe lifting equipment.
  • You are not confident in the next step or safety outcome.