SYS.OK|MANUAL.DB● LIVE
HOMESERVICE MANUALSTOYOTA2012PRIUS THREEREPAIR AND DIAGNOSIS (SINGLE PAGE)ACCESSORIES & EQUIPMENTINFOTAINMENTAUDIO / VIDEO SYSTEM (EXCEPT PLUG-IN) (W/ DAYTIME RUNNING LIGHT) (DIAGNOSTIC CODES & SYMPTOM TESTS)AUDIO AND VISUAL SYSTEM (W/ DAYTIME RUNNING LIGHT)SYMPTOM TESTSCELLULAR PHONE CANNOT MAKE OUTGOING/INCOMING CALLSPROCEDURE
2012 Toyota Prius Three

Cellular Phone cannot Make Outgoing/Incoming Calls: Procedure

2012 Toyota Prius ThreeSECTION Procedure
  1. CHECK "Bluetooth" SETTINGS 
    1. Check if the cellular phone is registered as a connected device and the "Bluetooth" settings are correct.

      OK

      The cellular phone is registered as a connected device and "Bluetooth" settings are correct.

    NG → SET SETTINGS CORRECTLY 

    OK: Go to next step 

  2. CHECK SETTINGS AND CONDITIONS 
    1. Check the cellular phone functions.

      HINT: 

      The cellular phone is unable to call under any of the following conditions:

      • The cellular phone is locked.
      • The phonebook is being transferred.
      • The line is crossed.
      • The cellular phone is outside service range.
      • The power is off.
      • The battery is low.
      • The cellular phone is not connected via "Bluetooth".

      OK

      None of the above conditions exist.

    NG → SET CORRECTLY 

    OK: Go to next step 

  3. CHECK RECEPTION 
    1. Place the cellular phone close to the radio and display receiver assembly.
    2. Set the cellular phone so that it can receive calls.
    3. Check if the cellular phone has reception according to the radio and display receiver assembly.

      OK

      The cellular phone has reception.

    NG → See step   4 

    OK → END 

  4. CHECK CELLULAR PHONE 
    1. Check if the cellular phone can make a call.

      HINT: 

      The purpose of this step is to inspect the cellular phone when it is not connected to the vehicle.

      OK

      Cellular phone can make a call.

    NG → REPAIR OR REPLACE CELLULAR PHONE 

    OK: Go to next step 

  5. RESTART CELLULAR PHONE 
    1. Restart the cellular phone.
    2. Register the cellular phone as a connected device again and check that the malfunction disappears.

      OK

      Malfunction disappears.

    NG → See step   6 

    OK → END 

  6. CHECK CELLULAR PHONE 
    1. Check if the cellular phone is "Bluetooth" compatible.

      HINT: 

      Some versions of "Bluetooth" compatible cellular phones may not function.

      OK

      The phone is "Bluetooth" compatible.

    NG → END (ONLY A "Bluetooth" COMPATIBLE CELLULAR PHONE CAN BE USED) 

    OK → See step   7 

  7. PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE. Refer to  PROBLEM SYMPTOMS TABLE 
RENDER: 1.0x

NO RELATED

Recommended Tools & Savings

Use the Manual With the Right Hardware

Pair factory procedures with proven DIY tools so the instructions are easier to execute.

Affiliate disclosure: We may earn a commission at no extra cost to you.

Shop Manual-Ready ToolsFree Quote CheckQuote Shield Pro

When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

  • • You smell fuel, burning insulation, or see smoke.
  • • Brakes feel soft, pull hard to one side, or make grinding noises.
  • • The engine overheats, stalls repeatedly, or misfires under load.
  • • You are missing required tools, torque specs, or safe lifting equipment.
  • • You are not confident in the next step or safety outcome.