Step 1: Customer Complaint Analysis

2013 Suzuki Kizashi Sport GTS, FWDSECTION Step 1: Customer Complaint Analysis

Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form in order to collect necessary information to the point required for proper analysis and diagnosis. Check if the problem described in "Customer questionnaire" occurs actually in the vehicle if necessary.

NOTE: This form is a standard sample. It should be modified according to characteristics of each market.
RENDER: 1.0x

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When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

  • β€’ You smell fuel, burning insulation, or see smoke.
  • β€’ Brakes feel soft, pull hard to one side, or make grinding noises.
  • β€’ The engine overheats, stalls repeatedly, or misfires under load.
  • β€’ You are missing required tools, torque specs, or safe lifting equipment.
  • β€’ You are not confident in the next step or safety outcome.