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HOMESERVICE MANUALSSATURN2000LW2 AUTOMATICREPAIR AND DIAGNOSIS (SINGLE PAGE)QUICK LOOKUPSTECHNICAL BULLETINSTECHNICAL SERVICE BULLETINSAUTOMATIC TRANSWARRANTY ADMINISTRATION- CHANGE IN AUTOMATIC TRANSMISSION ADD CONDITION DOCUMENTATION AND CLAIM SUBMISSION (09-07-30-018A)
2000 Saturn LW2 Automatic

Warranty Administration- Change in Automatic Transmission Add Condition Documentation and Claim Submission (09-07-30-018A)

2000 Saturn LW2 AutomaticSECTION Warranty Administration- Change in Automatic Transmission Add Condition Documentation and Claim Submission (09-07-30-018A)
Publication date: 2010-05-12
Reference number: 09-07-30-018A
Supersedes refnos: 09-07-30-018

Warranty Administration- Change in Automatic Transmission Add Condition Documentation and Claim Submission

Warranty Administration- Change in Automatic Transmission Add Condition Documentation and Claim Submission

TECHNICAL SERVICE BULLETIN

Reference Number(s): 09-07-30-018A, Date of Issue:  May 12, 2010
Affected Model(s): 2010 and Prior Passenger Cars and Trucks
Attention: This bulletin applies to all vehicles covered by a GM Warranty.
Supercedes: This bulletin is being revised to update Step 1 of the Claim Documentation section. Please discard Corporate Bulletin Number 09-07-30-018 (Section 07 - Transmission).
Superceded Bulletin(s): 09-07-30-018, Date of Issue:  December 17, 2009

SERVICE INFORMATION

A revised process is being implemented for automatic transmission internal repair claim documentation and warranty claim submission. Effective with repairs made after January 1, 2010, all warranty claims that include additional labor hours beyond the base transmission repair time must be substantiated by actual technician clock time for the entire transmission repair, including base time and additional hours. This change is being implemented because recent reviews indicate that most claims include the maximum available add condition time but the work is not supported by the parts being utilized on the repair.

When inspection of the transmission internal components shows metal debris from component failure, GM recommends that the transmission be reconditioned and will continue to provide compensation for all reasonable additional repair time. In addition, Corporate Bulletin Number 02-07-30-029N , which contains information for assembly replacement vs. repair decisions, should still be followed. Any repair where the assembly replacement costs may be lower than internal servicing should follow that process.

Claim Documentation

  1. Prior to beginning any transmission repair, the technician must "clock on" to be eligible for any additional other labor hours beyond the base time to repair the affected component. The base time includes moving the vehicle into the stall, hoisting, transmission removal/reinstallation, coolant flush and road test. The technician must "clock off" when the repair is complete and for any time not spent working on the transmission. This means that every transmission repair/diagnosis should start with "clock on" by the technician if they anticipate that internal transmission repairs are going to be necessary.
  2. If more than one technician is involved in the repair, both must "clock" when they start and stop working.
  3. All time documentation must be attached to the hard copy of the repair order.
  4. All additional work, including reconditioning beyond the base repair, must include separate on/off time punches and be explained on the repair order along with the condition, cause and correction (3 Cs).

Claim Submission

  1. All additional time exceeding the base repair time for service beyond the base repair must be approved by the service manager.
  2. Service managers can approve additional time up to two hours (unless dealership OLH empowerment has been revoked).
  3. Additional time above two hours must be submitted for GM representative approval.

These changes will be reflected in the January Labor Time Guide update. All add times for reconditioning and other repairs have been removed from all transmission repair labor operation codes. The following two notes have been added to each labor operation due to this change.

NOTE: For all diagnosis, reconditioning and other repairs, use Other Labor Hours (OLH).
RENDER: 1.0x

NO RELATED

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