Customer Satisfaction

1993 Pontiac Lemans FWD L4-98 1.6LSECTION Customer Satisfaction
It is imperative that all Certified Dealer personnel involved with the GM Certified Used Vehicle process become familiar with the specific details of handling cross divisional warranty situations. It is also imperative that customers be accommodated in a thorough and professional manner when a vehicle requires warranty repairs.

Recognizing that this is a new process and that issues may arise that are unfamiliar to Certified Dealers and their personnel, please be sure the customer is not placed in an uncomfortable situation while an issue or concern is being resolved.

Should questions arise regarding customer concerns for a Non-nameplate vehicle, contact your BMD service contact representative.
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When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

  • β€’ You smell fuel, burning insulation, or see smoke.
  • β€’ Brakes feel soft, pull hard to one side, or make grinding noises.
  • β€’ The engine overheats, stalls repeatedly, or misfires under load.
  • β€’ You are missing required tools, torque specs, or safe lifting equipment.
  • β€’ You are not confident in the next step or safety outcome.