Service Campaign 2021090004 - Check Right Mounting Support For Cross Strut On Underbody (P-SC-2021090004)

SERVICE CAMPAIGN 2021090004 - CHECK RIGHT MOUNTING SUPPORT FOR CROSS STRUT ON UNDERBODY

TECHNICAL SERVICE BULLETIN

SERVICE INFORMATION

IMPORTANT NEW SERVICE CAMPAIGN LAUNCH INFORMATION

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

TO: ALL MERCEDES-BENZ CENTERS

SUBJECT

Model C-Class, E-Class, CLS-Class, and GT-Class (205, 213, 238, 257, and 290 platform)

Model Year 2021

Mercedes-Benz AG ("MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain MY 2021 C-Class, E-Class, CLS-Class, and GT-Class (205, 213, 238, 257, and 290 platform), the right mounting support for the cross strut on the underbody might not correspond to current production specifications. It is possible that the mounting support could be cracked. An authorized Mercedes-Benz dealer will check the right mounting support for the cross strut on the affected vehicles and treat the crack with cavity protection wax, if necessary.

Prior to performing this Campaign:

• VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
• Please review the entire Campaign bulletin and follow the repair procedure exactly as described.

Approximately 1,163 vehicles are affected.

Order No. P-SC-2021090004

This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.

CHECK/TEST PROCEDURE

1. Release underfloor paneling in area of crash strut (B, Figure 1).
2. Unscrew crash strut (B, Figure 1) and move until mounting support is visible.

   Nm Screw for center stiffener to frame floor assembly M10 - 23 Nm

   Nm Screw for center stiffener to frame floor assembly M6 - 8 Nm

3. Check right mounting support (A, Figure 1) for cracks in area (C, Figure 1) from outside.

1. Crack in mounting support (A) in area (C) visible from outside: Carry out work procedure.
2. Mounting support (A) not  damaged in area (C): End measure.

WORK PROCEDURE

1. Apply cavity protection to crack.
   CAUTION: Do not let wax come into contact with thread.
2. Assemble in reverse order.

   Nm Screw for center stiffener to frame floor assembly M10 - 23 Nm

   Nm Screw for center stiffener to frame floor assembly M6 - 8 Nm

PRIMARY PARTS INFORMATION

Qty.	Part Name	Part Number
1	Cavity sealing wax	A 000 986 72 70 10

WARRANTY INFORMATION