2021 Mazda 3 BaseFACTORY OEM SERVICE PROCEDURE

Diagnostic Procedure

POSITION CANNOT BE PROGRAMMED DIAGNOSTIC PROCEDURE

Step Inspection Results Action
1 VERIFY ALL SYSTEM DTCs
  • Perform the DTC inspection. (See DTC INSPECTION .)
  • Are any DTCs displayed?
Yes Repair the malfunctioning location according to the applicable DTC troubleshooting.
No Go to the next step.
2 INSPECT POSITION MEMORY SWITCH FOR MALFUNCTION Yes Go to the next step.
No Repair or replace the malfunctioning location and perform the repair completion verification.
(See POSITION MEMORY SWITCH REMOVAL/INSTALLATION .)
3 INSPECT INSTRUMENT CLUSTER FOR MALFUNCTION Yes Go to the next step.
No Repair or replace the malfunctioning location and perform the repair completion verification.
(See INSTRUMENT CLUSTER REMOVAL/INSTALLATION .)
4 INSPECT NOTIFICATION AND WARNING SPEAKER FOR MALFUNCTION Yes Go to the next step.
No Repair or replace the malfunctioning location and perform the repair completion verification.
(See NOTIFICATION AND WARNING SPEAKER REMOVAL/INSTALLATION .)
Repair completion verification VERIFY THAT VEHICLE IS REPAIRED
  • Install/connect the part removed/disconnected during the troubleshooting procedure.
  • Has the malfunction symptom been eliminated?
Yes Complete the symptom troubleshooting. (Explain contents of repair to customer)
No Refer to the controller area network (CAN) malfunction diagnosis flow to inspect for a CAN communication error.
(See CONTROLLER AREA NETWORK (CAN) MALFUNCTION DIAGNOSIS FLOW (US) .)
If the CAN communication is normal, perform the diagnosis from Step 1.
Factory Service Tools

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When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

  • β€’ You smell fuel, burning insulation, or see smoke.
  • β€’ Brakes feel soft, pull hard to one side, or make grinding noises.
  • β€’ The engine overheats, stalls repeatedly, or misfires under load.
  • β€’ You are missing required tools, torque specs, or safe lifting equipment.
  • β€’ You are not confident in the next step or safety outcome.