Safety Warning
DIY auto repair can cause serious injury, fire, or vehicle damage. These guides are for informational purposes only. Always follow OEM torque specs, wear PPE, and consult a certified mechanic if you are unsure. You are solely responsible for your safety.
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HOMESERVICE MANUALSLINCOLN2010MKZ FWD V6-3.5LREPAIR AND DIAGNOSISTECHNICAL SERVICE BULLETINSCUSTOMER INTERESTSYNC(R) SYSTEM - SOFTWARE UPDATE FOR FEATURE USAGE
2010 Lincoln MKZ FWD V6-3.5L
SYNC(R) System - Software Update For Feature Usage
2010 Lincoln MKZ FWD V6-3.5LSECTION SYNC(R) System - Software Update For Feature Usage
TSB 09-11-14
06/15/09
SYNC SOFTWARE UPDATE - VERSION 3.0 - SYNC
TRAFFIC, DIRECTIONS, AND INFORMATION
FEATURES - US ONLY
FORD:
2010 Fusion, Mustang
LINCOLN:
2010 MKZ
MERCURY:
2010 Milan
ISSUE
2010 Mustang, Fusion, Milan and MKZ vehicles built before 08/03/2009 equipped with SYNC do not have the SYNC Traffic, Directions, and Information feature available upon initial delivery due to the late availability of the SYNC module software. These vehicles are already built with the appropriate hardware Global Positioning Sensor Module to support the new features, but require a SYNC software upgrade to enable feature functionality.
This specific software upgrade does not address other SYNC issues, and is not to be performed to resolve additional customer concerns. Reference other Technical Service Bulletins (TSB) for additional information and service procedures.
ACTION
Follow the Service Procedure steps to upgrade the SYNC software.
SERVICE PROCEDURE
Reprogram the Accessory Protocol Interface Module (APIM) to Consumer Interface Processor (CIP) software level AR3T-14D544-AC by performing the following. Service pack files for customer download may also be obtained at www.syncmyride.com.
Reprogram the APIM
NOTE
CONFIGURATION AND PROGRAMMING REQUIRES THE USE OF A SPECIAL PROFESSIONAL TECHNICIAN SOCIETY (PTS) APPLICATION. INSTALLER MUST HAVE ACCESS TO PTS AND HAVE A VALID PTS USER ID AND PASSWORD.
NOTE
REFERENCE OTHER TSB FOR ADDITIONAL SYNC SOFTWARE PROGRAMMING TIPS.
^ Connect the vehicle communication module (VCM) to the data link connector (DLC).
^ Connect the VCM to the IDS tool or laptop running IDS software.
^ Turn the ignition key to the on position.
^ Launch IDS tool.
^ If required, update the VCM with the latest software.
^ Close the IDS tool.
^ From the PTS website, run OASIS by pressing the Read VIN & DTC's button.
^ After vehicle communication is established, press the GO button.
^ From the Vehicle Service Session screen, Select the SYNC button.
^ Press read APIM button.
^ Select software and press program APIM to update the SYNC module.
NOTE
YOU MUST USE A MALE-A TO MALE-A USB CABLE LIKE ROTUNDA PART NUMBER CCMU5B2-AM-AM-10 TO COMPLETE THIS STEP.
NOTE
DO NOT DISCONNECT THE VCM OR USB CABLES DURING APIM PROGRAMMING.
NOTE
THE SYSTEM MAY PROMPT YOU TO INSTALL SOFTWARE FOR THE USB PORT. FOLLOW THE ON SCREEN INSTRUCTIONS TO INSTALL THE USB PORT DRIVER ALREADY INCLUDED IN WINDOWS XP.
^ Program both processors in the APIM (VIP and CIP).
^ Connect the Male-A to Male-A USB cable Rotunda, part number CCMU5B2-AM-AM-10, to the IDS tool or laptop running IDS software, and to the vehicle USB port.
^ Follow the on-screen instructions to program both processors on the Sync module (VIP and CIP).
^ At the end of the configuration and programming procedure, the programming has been completed successfully screen will be displayed.
^ Exit PTS, disconnect the VCM and disconnect the USB cable.
WARRANTY STATUS: Information Only
Disclaimer
06/15/09
SYNC SOFTWARE UPDATE - VERSION 3.0 - SYNC
TRAFFIC, DIRECTIONS, AND INFORMATION
FEATURES - US ONLY
FORD:
2010 Fusion, Mustang
LINCOLN:
2010 MKZ
MERCURY:
2010 Milan
ISSUE
2010 Mustang, Fusion, Milan and MKZ vehicles built before 08/03/2009 equipped with SYNC do not have the SYNC Traffic, Directions, and Information feature available upon initial delivery due to the late availability of the SYNC module software. These vehicles are already built with the appropriate hardware Global Positioning Sensor Module to support the new features, but require a SYNC software upgrade to enable feature functionality.
This specific software upgrade does not address other SYNC issues, and is not to be performed to resolve additional customer concerns. Reference other Technical Service Bulletins (TSB) for additional information and service procedures.
ACTION
Follow the Service Procedure steps to upgrade the SYNC software.
SERVICE PROCEDURE
Reprogram the Accessory Protocol Interface Module (APIM) to Consumer Interface Processor (CIP) software level AR3T-14D544-AC by performing the following. Service pack files for customer download may also be obtained at www.syncmyride.com.
Reprogram the APIM
NOTE
CONFIGURATION AND PROGRAMMING REQUIRES THE USE OF A SPECIAL PROFESSIONAL TECHNICIAN SOCIETY (PTS) APPLICATION. INSTALLER MUST HAVE ACCESS TO PTS AND HAVE A VALID PTS USER ID AND PASSWORD.
NOTE
REFERENCE OTHER TSB FOR ADDITIONAL SYNC SOFTWARE PROGRAMMING TIPS.
^ Connect the vehicle communication module (VCM) to the data link connector (DLC).
^ Connect the VCM to the IDS tool or laptop running IDS software.
^ Turn the ignition key to the on position.
^ Launch IDS tool.
^ If required, update the VCM with the latest software.
^ Close the IDS tool.
^ From the PTS website, run OASIS by pressing the Read VIN & DTC's button.
^ After vehicle communication is established, press the GO button.
^ From the Vehicle Service Session screen, Select the SYNC button.
^ Press read APIM button.
^ Select software and press program APIM to update the SYNC module.
NOTE
YOU MUST USE A MALE-A TO MALE-A USB CABLE LIKE ROTUNDA PART NUMBER CCMU5B2-AM-AM-10 TO COMPLETE THIS STEP.
NOTE
DO NOT DISCONNECT THE VCM OR USB CABLES DURING APIM PROGRAMMING.
NOTE
THE SYSTEM MAY PROMPT YOU TO INSTALL SOFTWARE FOR THE USB PORT. FOLLOW THE ON SCREEN INSTRUCTIONS TO INSTALL THE USB PORT DRIVER ALREADY INCLUDED IN WINDOWS XP.
^ Program both processors in the APIM (VIP and CIP).
^ Connect the Male-A to Male-A USB cable Rotunda, part number CCMU5B2-AM-AM-10, to the IDS tool or laptop running IDS software, and to the vehicle USB port.
^ Follow the on-screen instructions to program both processors on the Sync module (VIP and CIP).
^ At the end of the configuration and programming procedure, the programming has been completed successfully screen will be displayed.
^ Exit PTS, disconnect the VCM and disconnect the USB cable.
WARRANTY STATUS: Information Only
Disclaimer
RENDER: 1.0x
NO RELATED
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When to See a Mechanic
Stop DIY work and contact a certified mechanic immediately if any of the following apply:
- • You smell fuel, burning insulation, or see smoke.
- • Brakes feel soft, pull hard to one side, or make grinding noises.
- • The engine overheats, stalls repeatedly, or misfires under load.
- • You are missing required tools, torque specs, or safe lifting equipment.
- • You are not confident in the next step or safety outcome.