How To Proceed With Troubleshooting

HINT: 

• Use the following procedure to troubleshoot the navigation system (for DVD).
• *: Use the Techstream.

1. VEHICLE BROUGHT TO WORKSHOP 

   NEXT: Go to next step 

2. INSPECT BATTERY VOLTAGE 
   1. Inspect the battery voltage with the power switch off.

      Standard Voltage

      11 to 14 V

      If the voltage is below 11 V, recharge or replace the battery before proceeding to the next step.

      NEXT: Go to next step 

3. DIAGNOSTIC QUESTIONING AND SYMPTOM CONFIRMATION 
   1. Ask the customer about symptoms and confirm malfunctions.

      Result

      Result	Proceed to
      Other symptoms.	A
      The screen displays nothing.	B

      B → Go to step   10 , AND PROCEED TO  INSPECTION PROCEDURE  "BLACK SCREEN" 

      A: Go to next step 

4. OPERATION CHECK 
   1. Refer to Check System Normal Condition. Refer to OPERATION CHECK .

      Result

      Result	Proceed to
      Symptom is not normal operation.	A
      Symptom is normal operation.	B

      B → SYMPTOM IS NORMAL OPERATION 

      A: Go to next step 

5. CHECK CAN COMMUNICATION SYSTEM* 
   1. Check for DTC output. Refer to HOW TO PROCEED WITH TROUBLESHOOTING .

      Result

      Result	Proceed to
      DTC is not output.	A
      DTC is output.	B

      B → GO TO APPROPRIATE CAN COMMUNICATION SERVICE INFORMATION 

      A: Go to next step 

6. CHECK FOR DTC* 
   1. Refer to DTC Check / Clear. Refer to DTC CHECK / CLEAR .

      Result

      Result	Proceed to
      DTC is output.	A
      DTC is not output.	B

      HINT: 

      If more information is needed, perform a recheck using the "System Check Mode" screen after rechecking for DTCs using the Techstream. Refer to SYSTEM DESCRIPTION .

      B → Go to step   10 . 

      A: Go to next step 

7. DTC CLEAR* 
   1. Refer to the DTC Check / Clear. Refer to DTC CHECK / CLEAR .

      HINT: 

      The current DTCs may not indicate actual malfunctions depending on the vehicle operating conditions.

      NEXT: Go to next step 

8. RECHECK FOR DTC* 

   Result

   Result	Proceed to
   DTC is output.	A
   DTC is not output.	B

   HINT: 

   • Even if the malfunction symptom is not confirmed, check for DTCs. This is because the system stores past DTCs.
   • If more information is needed, perform a recheck using the "System Check Mode" screen after rechecking for DTCs using the Techstream. Refer to SYSTEM DESCRIPTION .
   • Check the DTC and inspect the area code indicates.

   B → Go to step   10 . 

   A: Go to next step 

9. DIAGNOSTIC TROUBLE CODE CHART 
   1. Find the output code in Diagnostic Trouble Code Chart. Refer to DIAGNOSTIC TROUBLE CODE CHART .
      NOTE:

      • The navigation system outputs DTCs for the following systems.
      • When DTCs other than those in the Diagnostic Trouble Code Chart for the navigation system are output, refer to DIAGNOSTIC TROUBLE CODE CHART  the Diagnostic Trouble Code Chart for the system.
      • Audio and visual system (w/ navigation system). Refer to DIAGNOSTIC TROUBLE CODE CHART
      • Parking assist monitor system. Refer to DIAGNOSTIC TROUBLE CODE CHART
      • Side monitor system (w/ Parking assist monitor system). Refer to DIAGNOSTIC TROUBLE CODE CHART

      Result

      Result	Proceed to
      DTCs for the navigation system are output.	A
      DTCs for the audio and visual system (w/ navigation system) are output.	B
      DTCs for the parking assist monitor system are output.	C
      DTCs for the side monitor system (w/ parking assist monitor system) are output.	D

      A → Go to step   12 . 

      B → GO TO APPROPRIATE AUDIO AND VISUAL SYSTEM (w/ Navigation System) 

      C → GO TO APPROPRIATE PARKING ASSIST MONITOR SERVICE INFORMATION 

      D → GO TO APPROPRIATE SIDE MONITOR SYSTEM (w/ Parking Assist Monitor System) 

10. PROBLEM SYMPTOMS TABLE 
    1. Refer to Problem Symptoms Table. Refer to PROBLEM SYMPTOMS TABLE .

       Result

       Result	Proceed to
       Fault is not listed in Problem Symptoms Table.	A
       Fault is listed in Problem Symptoms Table.	B

       HINT: 

       If the symptom does not recur and no DTC is output, perform the symptom reproduction method. Refer to HOW TO PROCEED WITH TROUBLESHOOTING .

       B → Go to step   12 . 

       A: Go to next step 

11. PERFORM TROUBLESHOOTING BASED ON THE MALFUNCTION SYMPTOM 
    1. Refer to ECU Terminal Connector Identification. Refer to ECU TERMINAL CONNECTOR IDENTIFICATION (To 08/2009) .

       NEXT: Go to next step 

12. CHECK THE CIRCUIT 
    1. Adjust, repair or replace as necessary.

       NEXT: Go to next step 

13. RECHECK FOR DIAGNOSTIC TROUBLE CODE 

    HINT: 

    After clearing the DTCs, recheck for DTCs.

    NEXT: Go to next step 

14. PERFORM CONFIRMATION TEST 

    NEXT → END