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HOMESERVICE MANUALSKIA2020SOUL LX, STANDARD TRANSREPAIR AND DIAGNOSIS (SINGLE PAGE)ACCESSORIES & EQUIPMENTINFOTAINMENTAUDIO/AVN SYSTEMTROUBLESHOOTINGSATELLITE BROADCASTING (SXM/HD RADIO)
2020 Kia Soul LX, Standard Trans

Satellite Broadcasting (SXM/HD Radio)

2020 Kia Soul LX, Standard TransSECTION Satellite Broadcasting (SXM/HD Radio)
  1. Feature/Misdiagnose cases
    Inspection Description
    (1) Feature
    1. SXM/HD Radio continues to play last played channel before turning audio OFF
    (2) Vehicle Parts configuration
    (Radio antenna type and configuration)    		  
    (3) Misdiagnose cases
    1. Reception area → Due to poor reception, possibility of no sound issue
    2. Possibility of reception issue due to vehicle modification by user (ex: black box (noise from power), Rear view camera, Antenna that covers roof rack, aftermarket products, etc.)

      → Remove any modification from vehicle and re-test
  2. Reception _NO SIGNAL or WEAK
    Inspection Description
    (1) Duplicate issue
    1. 'No Signal' message
      1. No sound issue
    2. 'WEAK' message
      1. Possible no sound issue
    (2) External/Environmental Issue
    • Reception area
    1. Move location and re-test if issue occurred in a tunnel or covered parking area
      1. reception issue might occur due to signal interference (Mountains, buildings, iron bridges)
        1. If you are driving in a tunnel or a covered parking area.
        2. If you are driving beneath the top level of a multi-level freeway.
        3. If you are driving under a bridge.
        4. If you are driving next to a tall vehicle (such as a truck or a bus) that blocks the signal.
        5. If you are driving in a valley where the surrounding hills or peaks block the signal from the satellite.
        6. If you are driving on a mountain road where is the signal blocked by mountains.
        7. If you are driving in an area with tall trees that block the signal (30 ft./10m or more), for example on an road that goes through a dense forest.
        8. The signal can become weak in some areas that are not covered by the XM™ repeater network.
    (3) Cable connection status
    1. Check status of cable connection
      1. Check antenna on rear side of AVN (*Type and location may vary)
      2. Check status of antenna cable connection

        → Check 'A Pillar', 'C Pillar' using block diagram

      3. Check roof antenna connection
      4. Check cable status (modification)
    (4) Defect caused by Ext. parts
    1. Swap test antenna if connection is good
    • Use certified test antenna or use good antenna from different vehicle
    (5) Check H/U defect
    1. If antenna is tested to be good and issue continues, replace H/U and re-test.
  3. Reception _Antenna Disconnected or Antenna Shorted
    Inspection Description
    (1) Duplicate issue
    1. 'Antenna Disconnected' message
      1. Mute issue
    2. 'Antenna Shorted' message
      1. Mute issue
    (2) Cable connection
    1. Check status of cable connection
      1. Check antenna on rear side of AVN (* Type and location may vary)
      2. Check status of antenna cable connection

        → Check 'A Pillar', 'C Pillar' using block diagram

      3. Check roof antenna connection
      4. Check cable status (modification)
    (3) Defect caused by Ext. parts
    1. If connection is good, swap and test antenna and feeder cable
      1. Use certified test antenna or use good antenna from different vehicle
      2. If issue continues, replace feeder cable
    (4) Check part defect
    1. If antenna and feeder cable are tested to be good, replace good H/U and re-test.
    1. HD Radio features/Misdiagnose cases
      Inspection Description
      (1) System features
      1. HD Radio reception is good (HD Radio mode ON)
        1. Displays HD Radio logo and sub-channels selection enabled
        2. Digital radio output-Digital radio-Improved reception quality
        3. Additional service information (Station info)
      2. HD Radio reception is weak: Poor reception area
        1. HD Radio logo is blinking
        2. HD Radio goes ON/OFF

          → Switches HD ↔ Analog Radio

          Noise can be heard during a poor reception environment

      3. No HD Radio reception
        1. No HD Radio logo
        2. Output Analog AM/FM Radio
      (2) Misdiagnose cases
      1. Check H/U Specs - some vehicle/platform does not have HD Radio option available
      2. HD Radio is unavailable where AM/FM Radio reception is unavailable
      3. Check poor reception area → HD Radio may be unavailable in certain area
      4. Check vehicle modification → Remove any custom modification and re-test
        1. Reception issue due to black box/inverter signal
        2. Strong tint on glass antenna (Sedan) may reduce reception performance
        3. Other modification that may have damaged antenna/feeder cable will reduce reception performance
      5. Misconnection of antenna/feeder cable may reduce reception performance
      6. If antenna/feeder cable is damaged, reception issue may occur
    2. HD Radio reception
    Inspection Description
    (1) Duplicate issue
    1. HD Radio reception issue duplicates all the time (different areas)?
      1. Inspect vehicle: check antenna and feeder cable status
      2. Replace good H/U and re-test
    2. HD Radio reception issue duplicates on certain location only?
      1. Inspect reception environment: Poor reception area
      2. Inspect vehicle: check antenna and feeder cable status with strong reception environment
      3. Replace H/U and re-test
    (2) Detailed inspection
    • Poor reception area
    • Accessary
    • Cable connection
    • Antenna/feeder cable
    • H/U
    1. Move to location where HD Radio reception is good and test: environment/location issue
      1. If reception issue continues, proceed with step  2.
    2. Resolve environment related reception issue
      1. If reception issue continues after inspection below, proceed with step  3
        1. Black box: Remove black box power
        2. Remove any charger/cigar jack from power plug and check reception improvement
        3. Reception issue might occur for glass antenna vehicle(Sedan) with tinted windows
    3. Check FS(dB) in Engineering Mode
      1. If reception issue continues after inspection below, proceed with step 4

        (1) Enter Engineering mode → Module Info → AM or FM → AM or FM Engineering Mode

        [Method]

        1. Setup → System Info
        2. Click "Storage" Tab at left
        3. Touch "A" position 5 times, "B" position 1 time

        * For some platforms or SW versions, step 2) is done at 'SW Info' Tab, not at "Storage" Tab.
    (3) Detailed inspection
    • Poor reception area
    • Accessary
    • Cable connection
    • Antenna/feeder cable
    • H/U
    		 (1) FS(dB) Review: HD Radio reception may be unavailable if FS(dB) is too low
    • FM: FS 30 or below → Poor reception area
    • M: FS 40 or below → Poor reception area

    [Engineering mode > Module Info > AM or FM]
    1. At left, touch AM or FM Tab → Click "Launch AM/FM Engineering Mode"
    2. Check reception sensitivity of AM/FM: FS(dB)

      LTypically, if FS value is below 40 at AM/below 30 at FM, the area is "Weak-Signal" area.


    4. Antenna/feeder cable connection
    1. Antenna connection at rear H/U (*Antenna location may vary)
    2. Join antenna connection → Refer to vehicle diagram, 'A Pillar', 'C Pilla'
    3. Check power source and connection for roof antenna/Pillar area (Glass antenna)
    4. Cable modification
    (4) Defect caused by Ext. parts
    1. Replace antenna: Use certified test antenna or use good antenna from other vehicle
    2. If issue is still present, replace feeder cable
    (5) Check H/U defect
    1. If inspection above did not resolve the issue, replace H/U and re-test
RENDER: 1.0x

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