Safety Warning
DIY auto repair can cause serious injury, fire, or vehicle damage. These guides are for informational purposes only. Always follow OEM torque specs, wear PPE, and consult a certified mechanic if you are unsure. You are solely responsible for your safety.
Description And Operation: Notes
DESCRIPTIONĀ
The Global Telematics Box Module (TBM2) system consists of the following components:
| 1. | Refer to GLOBAL TELEMATICS BOX MODULE (TBM2)Ā . |
| 2. | Refer to MICROPHONESĀ . |
| 3. | Refer to SOS/ASSIST CALL BUTTONSĀ . |
| 4. | Refer to BODY CONTROL MODULE (BCM)Ā . |
| 5. | Refer to LONG TERM EVOLUTION 1 (LTE1) ANTENNAĀ . |
| 6. | Refer to GLOBAL POSITIONING SYSTEM (GPS) AND SATELLITE DIGITAL AUDIO RADIO SERVICE (SDARS) ANTENNAĀ . |
| 7. | Refer to OCCUPANT RESTRAINT CONTROLLER (ORC)Ā . |
| 8. | Refer to ECALL SPEAKERĀ . |
| 9. | Refer to RADIOĀ . |
| 10. | Refer to LONG TERM EVOLUTION 2 (LTE2) ANTENNAĀ . |
A telematics connectivity module, called the TBM2, is located on the right inner side of the steering column support on left hand drive vehicles, and on the left inner side of the steering column support on right hand drive vehicles. It is part of the emergency crash notification system, which is included in the vehicle to automatically initiate an audio emergency call (eCall) to a Public Safety Answering Point (PSAP), either as an option or as standard equipment in markets that require it and are not connected to the GLONASS Emergency Response Assist System. An eCall can be manually triggered by the vehicle occupant if so desired. When triggered, whether automatically or manually, the vehicle eCall system will also attempt to send a Minimum Set of Data (MSD) to a public Mobile Network Operator (MNO) concerning the vehicle location and Vehicle Identification Number (VIN).
In addition, other features are included in the telematics connectivity system to enhance the customer experience through interaction with the vehicle and is dependent on the market for which the vehicle is manufactured. Several applications are available, some required by government regulations, and communicate with the Global Services Delivery Platform (GSDP) in that market.
OPERATIONĀ
The Security Gateway Module (SGW) is the Controller Area Network (CAN) gateway between the radio, telematics modules, Data Link Connector (DLC) and the other vehicle CAN modules. An SGW failure could prevent the radio from powering up, telematics module from communicating or a scan tool from communicating with the vehicle. For additional information on the SGW, Refer to MODULE, SECURITY GATEWAY (SGW), DESCRIPTION AND OPERATIONĀ .
The TBM2 system will detect an eCall trigger, whether automatic through a crash severe enough or manual at a vehicle occupant's request by pressing the SOS button. Once triggered, the system will attempt to send an MSD to any public system operated by an MNO and also attempt to establish a voice connection between the vehicle and the PSAP. When connected to the MNO, the vehicle will transfer the vehicle location and VIN.
The TBM2 system is triggered automatically when the ORC sends a signal using the CAN - Chassis (CAN-C) data bus or the Output Digital Serial line. The Output Digital Serial line is only used in markets that require the TBM2 system. The severity of the crash will determine if an eCall is sent or not. This will include direction of the impact, whether frontal, side, rear or rollover.
The TBM2 system can be manually triggered using the SOS button by the vehicle driver or a passenger. The TBM2 will actuate the system in the same manner as if it had been triggered automatically by the ORC. When eCall is in operation, the radio audio will be muted and eCall audio will be heard through the eCall speaker.
In the event that the vehicle battery connection is compromised, a backup battery is mounted within the TBM2 to ensure the integrity of the system and a continuation of an eCall if the vehicle battery becomes disconnected while a call is in progress. If the backup battery becomes discharged, a message will be indicated in the Instrument Panel Cluster (IPC) and a diagnostic code set in the TBM2.
The TBM2 microcontroller continuously monitors all of the TBM2 system electrical circuits to determine the system readiness. If the TBM2 detects a monitored system fault, it sets an active and stored Diagnostic Trouble Code (DTC) and sends electronic messages to the IPC and BCM over the CAN data bus to turn ON the TBM2 indicator. An active fault only remains for the duration of the fault, or in some cases for the duration of the current ignition cycle, while a stored fault causes a DTC to be stored in memory by the TBM2.
The SGW is in the audio and telematics CAN systems to provide security against certain types of attacks and threats from the scan tool, telematics and entertainment buses, which can put the rest of the vehicle's buses at risk of intrusion. The SGW lies electrically between the vehicle on one side, and the DLC, telematics and entertainment systems on the other side. The main function is to gate messages from one bus to another. The SGW monitors the B(+) Feed, switched ignition feed, CAN circuits, software and hardware for any concerns.
The hardwired inputs and outputs for the TBM2 may be diagnosed using conventional diagnostic tools and procedures. Refer to the appropriate wiring information. However, conventional diagnostic methods will not prove conclusive in the diagnosis of the TBM2 or the electronic controls and communication between other modules and devices that provide some features of the TBM2 system. The most reliable, efficient and accurate means to diagnose the TBM2 or the electronic controls and communication related to TBM2 system operation requires the use of a diagnostic scan tool. Refer to the appropriate diagnostic information.
Modes of OperationĀ
- ON ModeĀ
- Ignition switch status is not considered if ignition OFF timer has not ended
- Assist/SOS buttons are armed
- CAN is active
- All TBM2 systems are active
ON Mode deactivated and mode changes to Power OFF Mode under the following conditions:
- Battery is disconnected
- Monitoring time expires - TBM2 stores the previous state
- Sleep ModeĀ
- Ignition switch is OFF
- CAN is not active
- Assist/SOS buttons are disarmed
- TBM2 is in low power mode
- Radio is OFF
Sleep Mode deactivated and mode changes to ON Mode under any of the following conditions:
- Battery is connected
Sleep Mode deactivated and mode changes to Power OFF Mode when all of the following conditions have been met:
- Battery is disconnected
- Monitoring time expires - TBM2 stores the previous state
- Emergency/Assist Call ModeĀ
- Battery is connected
- Assist/SOS buttons are armed and one or the other is pressed
- CAN is active
- E-Call/Assist is active
Emergency/Assist Call Mode deactivated and mode changes to ON Mode under the following conditions:
- E-Call/Assist call procedure ends via USB enabling
Emergency/Assist Call Mode deactivated and mode changes to Power OFF Mode under the following conditions:
- E-Call/Assist call procedure ends by user and the battery is disconnected
- Power Off ModeĀ
- Battery disconnected
- Assist/SOS buttons disarmed
- Monitoring time has expired
Power OFF Mode deactivated and mode changes to ON Mode under the following conditions:
- Battery is connected
Power OFF Mode deactivated and mode changes to Logistic Mode when all of the following conditions have been met:
- Battery is connected
- Previous Logistic session is active
- Logistic ModeĀ
- Assist/SOS buttons disarmed
- Telematic services not available
- Logistic status is set to active
Logistic Mode deactivated and mode changes to ON Mode under the following conditions:
- Vehicle starts moving
- Ignition OFF event occurs
Logistic Mode deactivated and mode changes to Power OFF Mode when all of the following conditions have been met:
- Battery is disconnected
- Monitoring time expires - TBM2 stores the previous state
- Test ModeĀ
- Ignition is ON
- Tester is present
- Diagnostic session is active
- CAN transceivers are active
- Fake test calls available
- Test telematic services are available
Test Mode deactivated and mode changes to ON Mode under any of the following conditions:
- Test sequence is completed
- Vehicle starts moving
- Ignition OFF event occurs
Test Mode deactivated and mode changes to Power OFF Mode when all of the following conditions have been met:
- Battery is disconnected
- Monitoring time expires - TBM2 stores the previous state
- Maintenance ModeĀ
- Assist/SOS buttons disarmed
- Ignition is ON
- Phone calls are disabled
- CAN transceivers are active
- Vehicle is in assistance garage - not moving
Maintenance Mode deactivated and mode changes to ON Mode under any of the following conditions:
- Diagnostic session is no longer detected
- Vehicle starts moving
- Ignition OFF event occurs
Maintenance Mode deactivated and mode changes to Power OFF Mode when all of the following conditions have been met:
- Battery is disconnected
- Monitoring time expires - TBM2 stores the previous state
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When to See a Mechanic
Stop DIY work and contact a certified mechanic immediately if any of the following apply:
- ⢠You smell fuel, burning insulation, or see smoke.
- ⢠Brakes feel soft, pull hard to one side, or make grinding noises.
- ⢠The engine overheats, stalls repeatedly, or misfires under load.
- ⢠You are missing required tools, torque specs, or safe lifting equipment.
- ⢠You are not confident in the next step or safety outcome.