Diagnostic Test

With the scan tool, record and erase DTCs.

Turn the ignition off, wait 10 seconds, then turn the ignition on.

Operate the power liftgate several times if possible.

With the scan tool, read ACTIVE DTCs.

Does the scan tool display B1972-POWER LIFTGATE LATCH RELEASE - RATCHET PRIMARY SWITCH PERFORMANCE? 

Yes 

1. Go To  2.

No 

1. Using the wiring diagram/schematic as a guide, inspect the wiring and connectors for an intermittent condition. Operate the door several times and check for any binding or other obstructions.
2. Perform BODY VERIFICATION TEST .

Examine the liftgate for proper fit and alignment, loose/hard or torn seals, misaligned latch striker or anything that would cause an obstruction to proper operation.

Manually operate the liftgate of a known good vehicle and notice the effort needed to open and close.

Compare the effort needed on the disabled liftgate.

Especially notice the effort needed to unlatch and close the liftgate.

Does it take more effort to operate the liftgate than it should? 

Yes 

1. Refer to Service information for the related symptom(s).
2. Perform BODY VERIFICATION TEST .

No 

1. Go To  3.

With the scan tool, monitor the PRIMARY RATCHET SWITCH.

Using a screwdriver, click the latch to the second detent while observing the scan tool.

Unlatch the latch by pressing the handle switch and observe the scan tool for a change of state.

Repeat this step several times while moving the liftgate in different positions and wiggling the harness to check for an intermittent open or shorted circuit.

Did the scan tool show the switch state changing correctly every time? 

No 

1. Go To  4.

Yes 

1. Replace the Power Liftgate Module in accordance with the service information.
2. Perform BODY VERIFICATION TEST .

Fig 1: Measuring Resistance Between Ground And (Q901) Logic Ground Circuit

Courtesy of CHRYSLER LLC

Turn the ignition off.

Disconnect the Power Liftgate Latch harness connector.

Measure the resistance between ground and the (Q901) Logic Ground circuit.

Wiggle the harness while observing the ohmmeter.

Is the resistance below 9.5 ohms? 

Yes 

1. Go To  5.

No 

1. Repair the (Q901) Logic Ground circuit for an open.
2. Perform BODY VERIFICATION TEST .

Fig 2: Measuring Resistance Of (G78) Liftgate Ajar Switch Sense Circuit Between Power Liftgate Module C2 Harness Connector And Power Liftgate Latch Harness Connector

Courtesy of CHRYSLER LLC

Disconnect the Power Liftgate Module C2 harness connector.

Measure the resistance of the (G78) Liftgate Ajar Switch Sense circuit between the Power Liftgate Module C2 harness connector and the Power Liftgate Latch harness connector.

Wiggle the harness while observing the ohmmeter.

Is the resistance below 2.0 ohms? 

Yes 

1. Go To  6.

No 

1. Repair the (G78) Liftgate Ajar Switch Sense circuit for an open.
2. Perform BODY VERIFICATION TEST .

Fig 3: Measuring Voltage Between Ground And (G78) Liftgate Ajar Switch Sense Circuit

Courtesy of CHRYSLER LLC

Turn the ignition on.

Measure the voltage between ground and the (G78) Liftgate Ajar Switch Sense circuit.

Wiggle the harness while observing the voltmeter.

Is there any voltage present? 

No 

1. Replace the Power Liftgate Latch in accordance with the service information.
2. Perform BODY VERIFICATION TEST .

Yes 

1. Repair the (G78) Liftgate Ajar Switch Sense circuit for a short to voltage.
2. Perform BODY VERIFICATION TEST .