Related To Voice Recognition

Symptom

Cause

Remedy

The system does not operate or fails to interpret the command correctly.

The interior of the vehicle is too noisy.

Close the windows or make sure the other occupants are quiet.

The fan speed of the air conditioner is too fast.

Decrease the fan speed of the air conditioner.

The noise generated by driving the vehicle is too loud.

Reduce the vehicle speed, and then speak the command.

The voice command is spoken in a low voice.

Speak the command in a louder voice.

The command is spoken too fast.

Speak the command after confirming the following: Voice guidance is announced, a tone sounds, and an icon on the screen changes from white to orange.

The command is spoken too slowly.

Speak in a natural voice without pausing between words.

The system prompts to repeat a command.

Pronunciation is unclear.

Speak clearly.

The command is spoken too late after the tone.

Speak the command within 5 seconds after confirming the following: Voice guidance is announced, a tone sounds, and an icon on the screen changes from white to orange.

An improper command is spoken.

Speak the command or a number that is displayed in white on the screen.

Speak a command that is shown in the command list.

The system does not correctly recognize a number spoken.

Many numbers are spoken at once.

Place a pause Place a pause between the appropriate digits for correct recognition by the system. When speaking a telephone number, place a pause between area codes and dial codes, etc.

Voice recognition does not operate, and a tone sounds twice after" " is pressed.

" " is pushed before the system is ready to accept voice commands.

After turning on Infiniti Intouch with Navigation (if equipped) and Apps, wait for the Voice Recognition System to be ready before giving voice commands.

The USB memory device cannot operate with voice recognition.

Depending on the device, an iPhone or iPod ^® may be recognized as a USB memory device.

This is not a malfunction.

More than one audio device is connected to the USB connection port.

Only one audio device can be operated with the Voice Recognition System even when multiple numbers of devices are connected. Select an audio source to operate with the Voice Recognition System.

The USB/iPod ^® operation screen is grayed out.

The audio device is not connected.

Connect an audio device to the system.

An audio source to be operated with the Voice Recognition System has not been selected.

An audio source to be operated with the Voice Recognition System has not been selected.

An error message is displayed when trying to select a track and operate the USB/iPod ^® .

The track information is being processed for registration by the system.

Song information will be loaded into the system when a new audio device is registered for the first time or when the song information in the pre-registered device has been changed. Wait for the loading to complete (this may take from a few minutes up to an hour).

The number of songs stored on the connected audio device exceeds its capacity.

Decrease the number of songs stored on the audio device.

No song is stored on the audio device.

Store songs on the connected audio device. Storing songs with information such as artist name, album name, song name, and playlist, etc. will make voice recognition song search available.

The voice recognition commands is not displayed in the voice operation menu screen.

Voice recognition command preparation for the system is not completed immediately after the system is started.

Display any screen other than the voice recognition screen, and then press " ".

The system does not correctly recognize a Point of Interest (POI) name spoken (models with navigation system).

There are some rare cases where a POI is unavailable by voice recognition but the location can be found on the map.

This is not a malfunction. Consider using an alternative search method, like a street address.

Partial or alias name is spoken.

For best results, speak the full name.

Some POI category names can only be searched when nearby.

This is not a malfunction.