INFINITI INTOUCH Software Update Procedure (1UH7)

INFINITI INTOUCH SOFTWARE UPDATE PROCEDURE

TECHNICAL SERVICE BULLETIN

SERVICE INFORMATION

This procedure is used for two purposes:

1. Check the current Infiniti InTouch Software version.
2. If needed, update the Infiniti InTouch software to the newest version.

Software updates may be required for the following reasons:

• Delivery of new features, enhancements, or improvements
• Update replacement components to the newest version

What Is Included In This Software Update: 

• Updates operating system to current production level
• Improves overall system performance
• Addresses or improves specific system issues, including, but not limited to:
  • iPod music does not restart when reconnecting USB cable
  • Cannot access "xL" listed SiriusXM stations
  • "Sandbox has stopped unexpectedly" message
  • Unavailable App icons appear in App Garage
  • Left side scroll/slider function is not available while driving
  • Steering wheel volume control is slow to adjust
• Makes the SiriusXM Travel Link feature available, which includes: Weather information, fuel price information, sports scores, stock ticker, movie listings
  NOTE: As previously announced, Infiniti InTouch Apps will be available later this Fall. This software update configures the InTouch system so that these Apps can properly link to it. Without this update, these Apps will not link to Infiniti InTouch even after the Apps are available.

Software updates are intended to update the operating system to current production, improve system performance, and address any system issues. Infiniti continues to work on system enhancements and improvements.

As with many new advanced technology devices, the Infiniti InTouch system is designed to allow for future software updates, installed by Infiniti dealers, when released by Infiniti. The system was intentionally designed in this manner to allow for the addition of new features and enhancements to the operating system as they become available.

PROCEDURE

The software update required for this procedure is contained on "V50E USB Flash Drive": 

• Each dealer has been mailed one "V50E USB Flash Drive", free of charge. This flash drive should have arrived at your dealer by close of business on October 25, 2013.
• Should you require an additional "V50 USB Flash Drive" due to loss or damage, it can be ordered free of charge by contacting Denso Products Services Americas:

  By phone - 1-888-285-4236

  By email - navihelpdesk@densodrive.com  (make sure to supply your dealer code and shipping address in the email).

Check the system software version to confirm this update is required 

1. Turn the ignition ON (engine running or READY to drive mode).
   • Keep the transmission in Park and the parking brake set.
2. Wait for the lower display screen to fully initialize:
   • If this pop up screen appears (Figure A1), select "Later"  .
3. Access the "System Diagnostic"  screen as follows:
   1. Turn OFF the Audio system by pushing the volume knob.
   2. Make sure "Audio OFF"  is shown on the upper display screen.
   3. Push the "Settings"  icon.
      NOTE: With navigation is shown, without navigation is similar.
   4. Push the right side of the seek button (>>I) 3 times.
   5. Push and hold on the screen in the area below the right arrow icon (>) until the screen changes (about 5 seconds).
   6. The "System Diagnostics"  screen will display.
      NOTE: If the System Diagnostics screen does not display, repeat step  3.
4. Check the software version as follows:
   1. Push "Confirmation/Adjustment." 
   2. Scroll down the page and push "Version Information." 
   3. Scroll down the screen; find these version items and compare to the following:

      ATOM SW Version:.......0000050E

      SH SW Version: ...........0408

      OS:............................62.062F

      Bios SW Version:..........030400000200

      Navi Software Version:...109

      Audio SW:...................000191

      2nd Display SW:...........xxx024

      NOTE: For vehicles without  Navi, the Navi Software Version will be blank.
      • If any one  of the above version numbers does not match  your vehicle; go to Install Software Update  on the next page.
      • If all  of the above version numbers match  your vehicle, update is not needed  .

Install Software Update 

1. Locate the SD card slot in the center console box and remove the MAP SD card.
2. Verify:  Make sure the MAP SD card is UNLOCKED.
3. Re-insert the SD card and make sure it is locked in. The label on the SD card should not  be visible.