Basic Troubleshooting Guide

2024 Hyundai Palisade Limited, FWDSECTION Basic Troubleshooting Guide
  1. Bring Vehicle to Workshop 
  2. Analyze Customer's Problem 
    • Ask me customer about the conditions and environment relative to the Issue.

      (Use CUSTOMER PROBLEM ANALYSIS SHEET)

  3. Verily Symptom, and then Check DTC and Freeze Frame Date 
    • Connect the GDS to Diagnostic Link Connector (DLC).
    • Record the DTC and Freeze Frame Data.

    Information 

    To erase DTC and Freeze Frame Data, refer to Step  5.

  4. Confirm the Inspection Procedure to the System or Part 
    • Using me SYMPTOM TROUBLESHOOTING GUIDE CHART, choose the correct inspection procedure for the system or path to be checked
  5. Erase the DTC and Freeze Frame Data 
    NOTE: NEVER erase DTC and Freeze Frame Data before completing Step 2: MIL/DTC in CUSTOMER PROBLEM ANALYSIS SHEET.
  6. Inspect Vehicle Visually 
    • Go to Step 10, if you recognize the problem.
    • Recreate (Simulate) Symptoms of the DTC 
      • Try to recreate or simulate the symptoms and conditions of the malfunction as described by customer.
      • If DTC(s) is/are displayed, simulate the condition according to troubleshooting procedure for the DTC.
  7. Confirm Symptom of Problem 
    • If DTC(s) is/are not deployed, go to Step 8.
    • If DTC(s) is/are displayed, go to Step 10.
  8. Recreate (Simulate) Symptom 
    • Try to recreate or simulate the condition of the malfunction as described by the customer.
  9. Check the DTC 
    • If DTC(s) does (do) not occur, refer to INTERMITTENT PROBLEM PROCEDURE in BASIC INSPECTION PROCEDURE .
    • If DTC(s) ocour(s), go to Step 11.
  10. Perform Troubleshooting Procedure for DTC 
  11. Adjust or repair the vehicle 
  12. Confirmation test 
  13. END 
RENDER: 1.0x

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When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

  • You smell fuel, burning insulation, or see smoke.
  • Brakes feel soft, pull hard to one side, or make grinding noises.
  • The engine overheats, stalls repeatedly, or misfires under load.
  • You are missing required tools, torque specs, or safe lifting equipment.
  • You are not confident in the next step or safety outcome.