Safety Warning

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HOMESERVICE MANUALSHYUNDAI2014AZERA BASEREPAIR AND DIAGNOSIS (SINGLE PAGE)ACCESSORIES & EQUIPMENTENTERTAINMENT SYSTEMSAUDIO/VIDEO/NAVIGATION (AVN) SYSTEMTROUBLESHOOTING

2014 Hyundai Azera Base

Audio/Video/Navigation (AVN) System: Troubleshooting

2014 Hyundai Azera BaseSECTION Troubleshooting

Symptom	Suspected area	Repairment
Pressing power switch does not turn on system	AVN head unit receiver power source circuit	R-2
Pressing power switch does not turn on system	AVN monitor	R-15
Panel switch does not function	Steering pad switch circuit	R-3
	AVN H/U front PCB assembly	R-1
	AVN head unit receiver power source circuit	R-2
No sound can be heard from speakers	AVN head unit receiver power source circuit	R-2
	EXT. AMP I/F	R-4
		R-6
		R-7
	EXT. AMP power source	R-5
	Check the wiring between speakers and AVN head unit	R-8
Noise occurs	Proceed to "noise occurs"	R-14
AVN head unit broadcast cannot be received	Proceed to "AVN HEAD UNIT broadcast cannot be received (poor reception)"	R-9
Disc cannot be inserted or is ejected right after insertion	Disc cannot be inserted or is ejected right after insertion	R-10
Disc cannot be ejected.	AVN head unit receiver power source circuit	R-2
Illumination for AVN head unit receiver does not come on whth light	Illumination circuit	R-11
control switch on.	AVN head unit receiver power source circuit	R-2
Display does not dim with light control switch turned on	Illumination circuit	R-11
Power does not turn off	AVN head unit	R-1
BLUETOOTH voice recognition fault	AVN head unit	R-1
BLUETOOTH voice recognition fault	MIC input	R-12
USB I/F error	AVN head unit	R-1
	USB device fault	R-13
	Check the multimedia connector	R-13
iPod I/F error	AVN head unit	R-1
	iPod fault	R-13
	Check the multimedia connector	R-13
AUX connection error	AVN head unit	R-1
AUX connection error	Check the multimedia connector	R-13
AVN monitor error	AVN monitor unit	R-15
AVN monitor error	AVN monitor unit receiver power source circuit	R-16

R-1: Replace the AVN head unit
1. Check the same problems after replacing the AVN head unit
  OK
  - If AVN is normal operating, replace the AVN head unit
  NG
  - Check the vehicle wiring. (Refer to removal procedure. R-2)

R-2: Check the power connection of AVN head unit.

Remove the AVN head unit.

Check the specified condition of terminal.

Fig 1: Identifying AVN Head Unit Connectors

Courtesy of HYUNDAI MOTOR AMERICA

Tester Connection	Condition	Specified Condition
CON-B11 ↔ GND	Always	9~16 V
CON-B12 ↔ GND	Always	9~16 V
CON-B24 ↔ GND	Always	Below 1Ω

Check again after repairing or replacing the Cable harness or Connector.

R-3: Check the steering wheel remote control
1. Check the steering wheel remote control connector specification (Refer to "Inspection ")
  OK
  - Replace the AVN head unit. (Refer to R-1)
  NG
  - Replace the steering wheel remote control switch.
R-4: Replace the external amplifier
1. Check the same problems after replacing the external amplifier
  OK
  - If AVN is normal operating, replace the external amplifier
  NG
  - Check the connectors of external amplifier power and interface (Refer to R-5, R-6 and R-7)

R-5: Check the external amplifier power cable

Remove the external amplifier

Check the specified condition of terminal.

Fig 2: Identifying External Amplifier Power Cable Connectors

Courtesy of HYUNDAI MOTOR AMERICA

Tester Connection	Condition	Specified Condition
CON-E1 ↔ GND	Always	9~16 V
CON-E7 ↔ GND	Always	9~16 V
CON-E14 ↔ GND	Always	Below 1Ω

Check again after repairing or replacing the Cable harness or Connector.

R-6: Check the external amplifier CAN interface
1. Remove the AVN head Unit.
2. Remove the external amplifier
3. Check the specified condition of terminal.
  
  Fig 3: Identifying External Amplifier CAN Interface Connectors (A And B)
  Courtesy of HYUNDAI MOTOR AMERICA

RENDER: 1.0x

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When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

• You smell fuel, burning insulation, or see smoke.
• Brakes feel soft, pull hard to one side, or make grinding noises.
• The engine overheats, stalls repeatedly, or misfires under load.
• You are missing required tools, torque specs, or safe lifting equipment.
• You are not confident in the next step or safety outcome.