2012 Honda Insight BaseFACTORY OEM SERVICE PROCEDURE

Error Codes

WARNING: This page is about a different car, the 2011 Honda Insight and 2010 Honda Insight. However, it is still accessible from the selected car via links, so may be relevant.

The audio system can display a few error codes when some problems are detected with the audio disc player, the audio disc, the USB adapter unit, the USB device, or the anti-theft code. This is not a complete list of audio error codes. Refer to SYMPTOM TROUBLESHOOTING , or go to any official Honda service website for more service information.

CD Error Codes (with navigation) 

CD ERROR CODES CHART (WITH NAVIGATION)

Error Code Displayed Possible Cause Solution
CHECK DISC The audio-navigation unit cannot read the disc because of a problem with the disc. Try to eject the disc and try another disc. If there is still a problem, replace the audio-navigation unit.
MECH ERROR
  • CD label jammed in the mechanism.
  • CD eject mechanism or motor is inoperative.
  • CD spindle motor won't spin up the CD.
 Replace the audio-navigation unit.
HEAT ERROR Disc player is hot. This can happen if the vehicle is parked out in the hot sun all day. Park the vehicle in a cooler place for a while and try the disc player again. if the error code is still present, try another disc. If the error code is still present, replace the audio-navigation unit.
FILE ERROR Track/File format not supported. Current track is skipped. The next supported track or file plays automatically.
  • Verify that CD, CD-R or CD-RW file names end in CD-A or WMA.
  • Verify that CD, CD-R or CD-RW with compressed music formats end in MP3 or WMA.
  • Other file formats like l-tunes or Ogg are not recognized.
  • WMA files may have (DRM) copy protection, and cannot be read.

CD Error Codes (Except DX Model Without Navigation) 

CD ERROR CODES CHART (EXCEPT DX MODEL WITHOUT NAVIGATION)

Error Code Displayed Possible Cause Solution
UNSUPPORTED Track/File format not supported. Current track will be skipped. The next supported track or file plays automatically.
  • Verify that CD, CD-R or CD-RW file names end in CD-A or WMA.
  • Verify that CD, CD-R or CD-RW with compressed music formats end in MP3 or WMA.
  • Other file formats like i-Tunes (AAC) or Ogg are not recognized.
  • WMA files may have (DRM) copy protection and cannot be read.
BAD DISC/PLEASE CHECK/OWNERS MANUAL/PUSH EJECT
  • CD label jammed in the mechanism.
  • The wrong type disc is inserted.
  • CD eject mechanism or motor is inoperative.
  • CD spindle motor won't spin up the CD.
 Replace the audio unit.
CHECK DISC The audio unit cannot read the disc because of a problem with the disc. Try to eject the disc and try another disc. If there is still a problem, replace the audio unit.

CD Error Codes (DX Model Without Navigation) 

CD ERROR CODES (DX MODEL WITHOUT NAVIGATION)

Error Code Displayed Possible Cause Solution
BAD DISC/CHECK/ MANUAL/PUSH EJECT
  • CD label jammed in the mechanism.
  • CD eject mechanism or motor is inoperative.
  • CD spindle motor won't spin up the CD.
 Replace the audio unit.
BAD DISC/CHECK/ MANUAL The audio unit cannot read the disc because of a problem with the disc. Try to eject the disc and try another disc. If there is still a problem, replace the audio unit.
CD FORMAT Track/File format not supported. Current track is skipped. The next supported track of file plays automatically.
  • Verify that CD, CD-R or CD-RW file names end in CD-A or WMA.
  • Verify that CD, CD-R or CD-RW with compressed music formats end in MP3 or WMA.
  • Other file formats like iTunes or Ogg are not recognized.
  • WMA files may have (DRM) copy protection and cannot be read.

USB Error Codes (With Navigation) 

USB ERROR CODES (WITH NAVIGATION)

Error Code Displayed Possible Cause Solution
USB ERROR USB adapter unit Internal ROM Error. Replace the USB adapter unit (see USB ADAPTER UNIT REPLACEMENT  ).
BAD USB DEVICE/PLEASE CHECK/OWNERS MANUAL The power supply is not supplied to USB device. If the symptom is reproduced when the USB device is connected with another vehicle, it is a problem with the USB device. Substitute a USB adapter unit or the cable if you cannot reproduce the symptom.
NO DATA USB device is not connected. If the code appears when the USB device is connected, go to USB device does not function:
NO SONG There is no file in the USB device or iPod. Check the files in the USB device. There is a possibility that the files have been damaged, or are not supported.
UNPLAYABLE FILE The audio unit or the audio-navigation unit cannot read the file(s).
  • Check the files in the USB device. There is a possibility that the files have been damaged.
  • The WMA files or the AAC file cannot be read with the (DRM) copy protection rights.
UNSUPPORTED
  • Unsupported USB device is connected.
  • Unsupported file system.
  • Unsupported iPod is connected.
  • USB device communication error.
  • Connect the applicable USB device, (see Owner's Manual)
  • Connect the applicable iPod. (see Owner's Manual)
RETRY The audio-navigation unit failed to synchronize with the iPod. Appears when the system does not acknowledge the iPod. Reconnect the iPod.

USB Error Codes (Except DX Model Without Navigation) 

USB ERROR CODES (EXCEPT DX MODEL WITHOUT NAVIGATION)

Error Code Displayed Possible Cause Solution
USB ERROR USB adapter control unit Internal ROM Error. Replace the USB adapter control unit.
BAD USB DEVICE/PLEASE CHECK/OWNERS MANUAL The power supply is not supplied to USB device. If the symptom is reproduced when the USB device is connected with another vehicle, it is a problem with the USB device. Substitute a USB adapter control unit or the cable if you cannot reproduce the symptom.
USB NO DATA USB device is not connected. If the code appears when the USB device is connected, go to USB device does not function.
USB NO SONG/iPod NO SONG There is no file in the USB device or iPod. Check the files in the USB device. There is a possibility that the files have been damaged, or are not supported.
UNPLAYABLE FILE The audio unit cannot read the file(s).
  • Check the files in the USB device. There is a possibility that the files have been damaged.
  • The WMA files or the AAC file cannot be read with the (DRM) copy protection rights.
UNSUPPORTED
  • Unsupported USB device is connected.
  • Unsupported file system.
  • USB device communication error.
 Connect the applicable USB device. (see owner's manual)
UNSUPPORTED VER Unsupported iPod is connected. Connect the applicable iPod. (see owner's manual)
CONNECT RETRY The audio unit failed to synchronize with the iPod. Appears when the system does not acknowledge the iPod. Reconnect the iPod.

Audio Unit Error Codes 

AUDIO UNIT ERROR CODES CHART

Error Code Displayed Possible Cause Solution
CODE ERROR 1 Anti-theft code mismatch (1st try). Enter the correct anti-theft code.
CODE ERROR E Anti-theft code mismatch (10th try). Remove the No. 1 (15 A) fuse in the under-dash fuse/relay box, then reinsert it. You will have 10 more tries to enter the correct anti-theft code.
Factory Service Tools

Use the Manual With the Right Hardware

Pair factory procedures with proven DIY tools so the instructions are easier to execute.

Disclosure: Verified tool recommendations may earn an affiliate commission at no cost to you.

Shop Manual-Ready ToolsCompare Repair QuoteQuote Shield Pro

When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

  • • You smell fuel, burning insulation, or see smoke.
  • • Brakes feel soft, pull hard to one side, or make grinding noises.
  • • The engine overheats, stalls repeatedly, or misfires under load.
  • • You are missing required tools, torque specs, or safe lifting equipment.
  • • You are not confident in the next step or safety outcome.

Rather have a pro handle this?

A certified mobile mechanic comes to your home or office. They bring the tools, you stay comfortable. No tow truck, no waiting room, no surprises.

Comes to youSame-day available12-month warranty
Get a Free Quote

No obligation. See pricing before you book.