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HOMESERVICE MANUALSHONDA2009ODYSSEY EX-LREPAIR AND DIAGNOSISACCESSORIES & EQUIPMENTINFOTAINMENTNAVIGATION SYSTEMSYMPTOM TROUBLESHOOTING INDEX
2009 Honda Odyssey EX-L

Symptom Troubleshooting Index

2009 Honda Odyssey EX-LSECTION Symptom Troubleshooting Index
SYMPTOM TROUBLESHOOTING INDEX

Symptom Diagnostic procedure Also check for
No picture is displayed SYMPTOM TROUBLESHOOTING 
  • Wrong disc installed in the navigation unit (should be white or possibly gray for Canada)
  • Navigation unit
  • Open/short between the audio unit, audio disc changer. Navigation display. Navigation unit, rear controller and screen, or the XM receiver on the GA-Net bus
  • Navigation display
  • Harness/fuses/switches
Picture has lines/rolls/other issues or is an odd color ('07 model) SYMPTOM TROUBLESHOOTING 
  • Wrong disc installed in navigation unit (should be white or possibly gray for Canada)
  • Navigation unit
  • Navigation display
  • Harness/fuses/switches
Picture has lines/rolls/other issues or is an odd color ('08 model) SYMPTOM TROUBLESHOOTING 
  • Wrong disc installed in navigation unit (should be white or possibly gray for Canada)
  • Navigation unit
  • Navigation display
  • Harness/fuses/switches
Navigation unit will not eject or accept the navigation DVD SYMPTOM TROUBLESHOOTING 
  • Navigation unit
  • The wrong color DVD or version is installed.
  • The DVD is damaged or dirty.
  • Harness/fuses/switches
Navigation display buttons do not work or respond properly SYMPTOM TROUBLESHOOTING 
  • Navigation display
  • The wrong color DVD or version is installed.
  • The DVD is damaged or dirty.
  • Open/short between the audio unit, audio disc changer. Navigation display. Navigation unit, rear controller and screen, or the XM receiver on the GA-Net bus
  • Harness/fuses/switches
GPS icon is white or not shown SYMPTOM TROUBLESHOOTING 
  • Navigation unit
  • GPS antenna/cable
  • The wrong color DVD or version is installed.
  • The DVD is damaged or dirty.
  • Harness/fuses/switches
  • Aftermarket accessories mounted near or above the GPS antenna
Voice guidance cannot be heard, is broken up, or there is static ('07 model) SYMPTOM TROUBLESHOOTING 
  • Navigation unit
  • Audio unit
  • Harness/fuses/switches
  • The DVD is damaged or dirty
Voice guidance cannot be heard, is broken up, or there is static ('08 model) SYMPTOM TROUBLESHOOTING 
  • Navigation unit
  • Audio unit
  • Harness/fuses/switches
  • The DVD is damaged or dirty
Voice control does not work/respond ('07 model) SYMPTOM TROUBLESHOOTING 
  • Navigation unit
  • The wrong color DVD or version is installed.
  • The DVD is damaged or dirty.
  • Microphone/steering buttons
  • Harness/fuses/switches
Voice control does not work/respond ('08 model) SYMPTOM TROUBLESHOOTING 
  • Navigation unit
  • The wrong color DVD or version is installed.
  • The DVD is damaged or dirty.
  • Microphone/steering buttons
  • Harness/fuses/switches
Vehicle position icon constantly leaves road, moves erratically, or is displayed very far from actual vehicle position SYMPTOM TROUBLESHOOTING 
  • Navigation unit
  • GPS antenna/cable
  • PCM (speed and fuel pulses)
  • Harness/fuses/switches
  • Aftermarket accessories mounted near or above the GPS antenna
DVD read error messages SYMPTOM TROUBLESHOOTING 
  • Navigation unit
  • The wrong color DVD or version is installed.
  • The DVD is damaged or dirty.
  • Navigation display
Various error messages (except DVD read error) See ERROR MESSAGE TABLE   
System always comes up in in-line diagnostic mode SYMPTOM TROUBLESHOOTING  Software remedy, do not replace hardware
Navigation cannot control HVAC by voice command ('07 model) SYMPTOM TROUBLESHOOTING 
  • Check for B-CAN DTCs
  • Navigation display
  • The wrong color DVD or version is installed.
  • The DVD is damaged or dirt/.
  • Harness/fuses/switches
Navigation cannot control HVAC by voice command ('08 model) SYMPTOM TROUBLESHOOTING 
  • Check for B-CAN DTCs
  • Navigation display
  • The wrong color DVD or version is installed.
  • The DVD is damaged or dirt/.
  • Harness/fuses/switches
Display day/night mode does not work SYMPTOM TROUBLESHOOTING 
  • Check for B-CAN DTCs
  • Dash brightness knob setting for headlights on and for headlight off (two different settings)
  • The wrong color DVD or version is installed.
  • The DVD is damaged or dirt/.
  • Navigation display
  • Gauge control module (CAM)
  • Climate control unit
  • Harness/fuses/switches
System locks up or freezes constantly SYMPTOM TROUBLESHOOTING 
  • Navigation unit
  • The wrong color DVD or version is installed.
  • The DVD is damaged or dirty.
  • Harness/fuses/switches
Vehicle icon constantly spins when moving or parked SYMPTOM TROUBLESHOOTING  Navigation unit (Yaw rate senior)
Vehicle icon moves by itself SYMPTOM TROUBLESHOOTING  Navigation unit
Navigation display stays on with ignition switch OFF SYMPTOM TROUBLESHOOTING 
  • Harness/fuses/switches
  • Aftermarket accessory or cell phone installed
Navigation cannot control audio/disc/rear entertainment SYMPTOM TROUBLESHOOTING 
  • Navigation display
  • The wrong color DVD or version is installed.
  • The DVD is damaged or dirty.
  • Open/short between the audio unit, audio disc changer, Navigation display, Navigation unit, rear controller and screen, or the XM receiver on the GA-Net bus
  • Audio unit
Navigation cannot control XM radio SYMPTOM TROUBLESHOOTING 
  • Navigation display
  • The wrong color DVD or version is installed.
  • The DVD is damaged or dirty.
  • Open/short between the audio unit, audio disc changer, Navigation display. Navigation unit, rear controller and screen, or the XM receiver on the GA-Net bus
  • Harness
Navigation does not call using the HFL SYMPTOM TROUBLESHOOTING  The wrong colored DVD or version is installed
Navigation frequently asks for anti-theft code and needs GPS initialization SYMPTOM TROUBLESHOOTING 
  • Navigation unit
  • Harness/fuses/switches/unit grounds
CDs cannot be inserted and/or ejected from the CD changer
  • Navigation display (inoperative or will not pivot)
  • Audio disc changer
  • Harness
  • Jammed disc in the CD changer
Display can be opened and/or closed even when a CD is being inserted or ejected SYMPTOM TROUBLESHOOTING 
  • Navigation display
  • Audio disc changer
  • Harness
OPEN/CLOSE function of the display does not work SYMPTOM TROUBLESHOOTING  (see
  • Navigation display
  • Audio disc changer
  • Harness
  • Jammed disc in the CD changer
Navigation display will not close SYMPTOM TROUBLESHOOTING 
  • Navigation display
  • Audio disc changer
  • Harness
  • Jammed disc in the CD changer
Navigation display does not open or opens part way SYMPTOM TROUBLESHOOTING 
  • Navigation display
  • Audio disc changer
  • Harness
  • Jammed disc in the CD changer
Rearview camera image does not come on or work properly SYMPTOM TROUBLESHOOTING 
  • Software for the latest up-dates
  • Wrong disc installed in navigation unit (should be white or possibly gray for Canada)
  • Dirty camera lens
The Acura Globe Screen (not the Honda Globe Screen) appears every time the vehicle is started System diagnostic mode, version mode (see VERSION )
  • Wrong navigation unit or disc installed in the vehicle.
  • Check the unit model number in the system diagnostic mode, version mode, (should be SHJA)
  • Check the disc in the navigation unit (should be white or possibly gray for Canada)
Time is not correct Reset Time Adjustment in set-up
  • The wrong color DVD or version is installed.
  • Navigation unit
Some set-up and information functions of the navigation system are grayed-out and do not work Customer did not select OK from Disclaimer screen.  
Previous Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) Enter a destination, and allow the system to route to it. After the trip, the Previous Destinations button will be selectable. see owner's manual for details
Today's Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) The customer has not entered a group of locations for Today's Destinations. This is normal. The button is only selectable if the customer is using this function. see owner's manual for details
The navigation anti-theft code card is lost or missing See ANTI-THEFT FEATURE   
The vehicle icon lags behind when the vehicle turns See SELF-INERTIAL NAVIGATION LIMITATIONS 
  • Aftermarket accessories connected to the system
  • GPS antenna/cable
Navigation screen is darker than normal or takes time to start up when it is cold See LCD DISPLAY UNIT LIMITATIONS   
The navigation clock is off by 1 to 3 hours after replacing the navigation unit See SERVICE PRECAUTIONS 
  • Perform MAP MATCHING 
  • GPS antenna/cable
  • Check and adjust the clock settings
OK cannot be selected at the disclaimer screen and the screen turns black Refer to troubleshooting for NAVIGATION DISPLAY BUTTONS DO NOT WORK OR RESPOND PROPERLY 
  • The DVD is scratched or dirty
  • The wrong colored DVD or version is installed
A new navigation DVD is needed See OBTAINING A NAVIGATION DVD   
The DVD is scratched or dirty See DVD HANDING AND CLEANING  Navigation unit damaging discs
The wrong DVD was installed and now the system does not function properly See Precaution client Sneak Previews (see PRECAUTION ON CUSTOMER "SNEAK PREVIEWS" )
  • Install the correct version DVD
  • Check any official Honda service website for more service information about the navigation system
A POI cannot be found See HOW TO ANSWER CUSTOMER QUESTIONS ABOUT NAVIGATION COVERAGE  The DVD is scratched or dirty
A specific city cannot be found See HOW TO ANSWER CUSTOMER QUESTIONS ABOUT NAVIGATION COVERAGE  The DVD is scratched or dirty
The map will not display the Southern portion of the U.S. or the Northern parts of Canada North American coverage is different for U.S./Canada markets. See the version diagnostic screen (see VERSION ) for details on coverage differences The wrong colored DVD or version is installed
RENDER: 1.0x

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  • • You are missing required tools, torque specs, or safe lifting equipment.
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