Safety Warning
DIY auto repair can cause serious injury, fire, or vehicle damage. These guides are for informational purposes only. Always follow OEM torque specs, wear PPE, and consult a certified mechanic if you are unsure. You are solely responsible for your safety.
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HOMESERVICE MANUALSHONDA2009CR-V EX, 2.4 RE3REPAIR AND DIAGNOSISACCESSORIES & EQUIPMENTINFOTAINMENTHANDSFREELINK SYSTEMSYMPTOM TROUBLESHOOTING INDEX
2009 Honda CR-V EX, 2.4 RE3
Symptom Troubleshooting Index
2009 Honda CR-V EX, 2.4 RE3SECTION Symptom Troubleshooting Index
NOTE:
Most HFL problems with pairing and HFL function are usually caused by the cell phone and its configuration. Call the HFL support desk at 888-528-7876 for help before replacing any HFL components.
HANDSFREELINK CONTROL UNIT SYMPTOM TROUBLESHOOTING INDEX
| Symptom | Diagnostic procedure | Also check for |
|---|---|---|
| HFL does not respond | Control Unit Input Test (see CONTROL UNIT INPUT TEST/REPLACEMENT ) | Check and repair all CAN related DTCs. |
| The Bluetooth icon in the navigation display is not displayed |
|
The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com, or call 888-528-7876 for further assistance. Check the Diagnostic Menu and use the System Links. |
| The Honda approved Bluetooth phone is having problems pairing to the vehicle | HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING ) | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com, or call 888-528-7876 for further assistance. Check the Diagnostic Menu and use the System Links. |
| The Honda approved Bluetooth phone cannot use all its functions | HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING ) | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com, or call 888-528-7876 for further assistance. Check the Diagnostic Menu and use the System Links. |
| The Honda approved Bluetooth phone does not place or receive calls using the HFL system | HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING ) | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com, or call 888-528-7876 for further assistance. Check the Diagnostic Menu and use the System Links. |
| The customer wants the HFL system reset (all phones and address information cleared from the HFL system) | Clearing the HFL system (see OUTGOING CALLS ) | See the Owner's Manual for additional information. |
| The HFL system is locked and the pass code has been lost or forgotten | Symptom Troubleshooting (see THE HFL SYSTEM IS LOCKED AND THE PASS CODE HAS BEEN LOST OR FORGOTTEN ) | |
| The HFL system does not recognize all voice prompts | Symptom Troubleshooting (see THE HFL SYSTEM IS LOCKED AND THE PASS CODE HAS BEEN LOST OR FORGOTTEN ) | Also see Voice control tips (see INTRODUCTION ). |
| The HFL system speaks in French | See the HFL section in the Owner's Manual for Changing Language | |
| The address book does not transfer from the Honda approved Bluetooth phone to HFL system | There is no HFL compatible phone paired to the vehicle or the approved phone does not support the function. Pair an approved HFL compatible phone to the vehicle | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com, or call 888-528-7876 |
| The HFL messages cannot be heard or are weak | Symptom Troubleshooting (see THE HFL MESSAGES CANNOT BE HEARD OR ARE WEAK ) |
RENDER: 1.0x
NO RELATED
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When to See a Mechanic
Stop DIY work and contact a certified mechanic immediately if any of the following apply:
- • You smell fuel, burning insulation, or see smoke.
- • Brakes feel soft, pull hard to one side, or make grinding noises.
- • The engine overheats, stalls repeatedly, or misfires under load.
- • You are missing required tools, torque specs, or safe lifting equipment.
- • You are not confident in the next step or safety outcome.