Diagnostic Aids

2020 GMC Acadia SLSECTION Diagnostic Aids
WARNING: This page is about a different car, the 2021 GMC Acadia. However, it is still accessible from the selected car via links, so may be relevant.
  • It is not required to download an app to your device for Apple CarPlay.
  • It is recommended to use the device's factory provided USB cable. Aftermarket or third - party cables may not work.
    NOTE:

    Vehicles equipped with RPO PPW have wireless phone projection and it is not required to connect the device to the USB port.

  • Visit for a list of Apple CarPlay compatible apps. This does not guarantee the functionality of the app.
  • Before beginning diagnostics, if available verify Apply CarPlay works from the customers device on a like vehicle, meaning: Same year, same model, same radio RPO and same radio software level.
  • Applications use the mobile device and connection to a service provider to operate. Connection quality issues, or service provider data transmission issues can give the appearance of a vehicle malfunction.
    NOTE:

    Verify if the customer is using their cellular data plan or the vehicle's OnStar data plan.

  • Determine if the issue occurs in the same location or if it occurs in multiple locations.
  • Devices may lose wireless phone projection connectivity from the vehicle due to interference from external WiFi signals.
  • It is required for the device to be connected to the vehicle via Bluetooth and WiFi in order for wireless phone projection to operate.
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When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

  • β€’ You smell fuel, burning insulation, or see smoke.
  • β€’ Brakes feel soft, pull hard to one side, or make grinding noises.
  • β€’ The engine overheats, stalls repeatedly, or misfires under load.
  • β€’ You are missing required tools, torque specs, or safe lifting equipment.
  • β€’ You are not confident in the next step or safety outcome.