Safety Warning
DIY auto repair can cause serious injury, fire, or vehicle damage. These guides are for informational purposes only. Always follow OEM torque specs, wear PPE, and consult a certified mechanic if you are unsure. You are solely responsible for your safety.
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HOMESERVICE MANUALSFORD2021ESCAPE SEL HYBRID, FWDREPAIR AND DIAGNOSISACCESSORIES & EQUIPMENTINFOTAINMENTINFORMATION AND ENTERTAINMENT SYSTEM - GENERAL INFORMATION (2 OF 2)
2021 Ford Escape SEL Hybrid, FWD
Information And Entertainment System - General Information (2 Of 2)
2021 Ford Escape SEL Hybrid, FWDSECTION Information And Entertainment System - General Information (2 Of 2)
- Diagnosis And Testing
- Information and Entertainment System
- Diagnostic Trouble Code (DTC) Chart
- Global Customer Symptom Code (GCSC) Chart
- Symptom Charts
- Symptom Chart: Radio
- Symptom Chart: Speakers and Sound Quality - 6 Speaker System
- Symptom Chart: Speakers and Sound Quality - 10 Speaker System
- Symptom Chart: Display Unit - Non-Touchscreen
- Symptom Chart: Display Unit - Touchscreen
- Symptom Chart: SYNC Features/Media/Phone
- Symptom Chart: Navigation/Compass
- Pinpoint Tests
- Pinpoint Test A: Poor Am (Amplitude Modulation) - Fm (Frequency Modulation) Reception
- Pinpoint Test B: Satellite Radio/SIRIUS Travel Link ™/Digital Radio Data Link Concern
- Pinpoint Test C: No Sound From All Speakers
- Pinpoint Test D: Poor Sound Quality Or Distorted Sound From One Or More Speakers (Not All Speakers)
- Pinpoint Test E: One Or More Speaker Is Inoperative - ACM (Audio Front Control Module) Controlled - 6 Speaker System
- Pinpoint Test F: One Or More Speaker Is Inoperative - ACM (Audio Front Control Module) Controlled - 10 Speaker System
- Pinpoint Test G: One Or More Speaker Is Inoperative - DSP (Audio Digital Signal Processing Module) Controlled Speakers
- Pinpoint Test H: The Audio/Sync System Does Not Operate Correctly From The Audio Control Panel
- Pinpoint Test I: One Or More Audio/Sync Steering Wheel Control Button Is Inoperative
- Pinpoint Test J: The Display Unit (Non-Touchscreen) Is Inoperative Or Does Not Operate Correctly
- Pinpoint Test K: The Display Unit (Touchscreen) Is Inoperative Or Does Not Operate Correctly
- Pinpoint Test L: Sound From The Sync System (Music/Audible Prompts) Is Inoperative Or Does Not Operate Correctly
- Pinpoint Test M: Voice Commands Are Inoperative Or Outgoing Audio Is Not Transmitted During A Phone Call
- Pinpoint Test N: A USB (Universal Serial Bus) Input Concern
- Pinpoint Test O: Unable To Pair BLUETOOTH Device Or The BLUETOOTH Functionality Is Inoperative
- Pinpoint Test P: An Individual BLUETOOTH Device Or Feature Is Inoperative
- Pinpoint Test Q: The 911 Assist Or Emergency Assistance Not Operational Message Displays
- Pinpoint Test R: The Compass/Navigation Is Inoperative Or Does Not Operate Correctly
- Pinpoint Test S: The Sync Connect Feature Is Inoperative Or Does Not Operate Correctly
- Pinpoint Test T: The Vehicle WI-FI HOTSPOT Feature Is Inoperative, Experiencing Poor Data Speed Or Cannot Stream Any Data
- Pinpoint Test U: Sync APPLINK Concern
- Pinpoint Test V: Android Auto™ Or Apple CARPLAY™ Concern
- Pinpoint Test W: U0100:00 (ACM (Audio Front Control Module), APIM (Sync Module), TCU (TELEMATIC Control Unit Module))
- Pinpoint Test X: U0121:00 (ACM (Audio Front Control Module), APIM (Sync Module))
- Pinpoint Test Y: U0140:00 (ACM (Audio Front Control Module), APIM (Sync Module), DSP (Audio Digital Signal Processing Module), TCU (TELEMATIC Control Unit Module))
- Pinpoint Test Z: U0151:00 (APIM (Sync Module))
- Pinpoint Test Aa: U0155:00 (ACM (Audio Front Control Module), APIM (Sync Module), DSP (Audio Digital Signal Processing Module))
- Pinpoint Test Ab: U0159:00 (APIM (Sync Module))
- Pinpoint Test Ac: U0184:00 (APIM (Sync Module), DSP (Audio Digital Signal Processing Module))
- Pinpoint Test Ad: U0198:00 (DSP (Audio Digital Signal Processing Module), APIM (Sync Module))
- Pinpoint Test AE: U0208:00 (APIM (Sync Module))
- Pinpoint Test AF: U020C:00 (APIM (Sync Module))
- Pinpoint Test Ag: U0232:00 (APIM (Sync Module))
- Pinpoint Test Ah: U0233:00 (APIM (Sync Module))
- Pinpoint Test Ai: U0238:00 (ACM (Audio Front Control Module), APIM (Sync Module))
- Pinpoint Test AJ: U0253:00 (ACM (Audio Front Control Module), DSP (Audio Digital Signal Processing Module), TCU (TELEMATIC Control Unit Module))
- Pinpoint Test AK: U0293:00 (APIM (Sync Module))
- Pinpoint Test Al: U3003:16 (ACM (Audio Front Control Module), APIM (Sync Module), DSP (Audio Digital Signal Processing Module), TCU (TELEMATIC Control Unit Module))
- Pinpoint Test Am: U3003:17 (ACM (Audio Front Control Module), APIM (Sync Module), DSP (Audio Digital Signal Processing Module), TCU (TELEMATIC Control Unit Module))
- Pinpoint Test An: Bus Off
- Pinpoint Test AO: Invalid Data Received
- Pinpoint Test AP: Module Configuration Fault
- Pinpoint Test AQ: Internal Module Failure
- Pinpoint Test Ar: U3000:04, U3000:09, U3000:52, (TCU (TELEMATIC Control Unit Module))
- Information and Entertainment System
- General Procedures
- Removal And Installation
- Active Noise Control Microphone
- AM/FM1 Antenna Amplifier
- Antenna Isolator Module
- Audio Controls
- Audio Digital Signal Processing (DSP) Module
- Audio Front Control Module (ACM)
- Audio Unit Antenna Cable
- Automotive Audio Bus (AAB) Cable
- Cellular Antenna Cable
- Driver Side Instrument Panel Speaker
- FM2 Diversity Antenna Amplifier
- Front Door Speaker
- Center Display Screen
- Instrument Panel Center Speaker
- Low Voltage Differential Signalling (LVDS) Cable
- Passenger Side Instrument Panel Speaker
- Rear Door Speaker
- Rear Door Tweeter Speaker
- Satellite Radio / Global Positioning System (GPS) Antenna
- Satellite Radio / Global Positioning System (GPS) Antenna Cable
- Satellite Radio / Global Positioning System (GPS) Splitter / Cable
- Subwoofer Speaker
- SYNC Module [APIM]
- SYNC Module [APIM] to Universal Serial Bus (USB) Port Cable
- Telematics Control Unit (TCU) Module
- Telematics Control Unit (TCU) Module Antenna
- Telematics Control Unit (TCU) Module Antenna Coaxial Cable
- Universal Serial Bus (USB) Hub
- Universal Serial Bus (USB) Port
- Voice Microphone
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When to See a Mechanic
Stop DIY work and contact a certified mechanic immediately if any of the following apply:
- • You smell fuel, burning insulation, or see smoke.
- • Brakes feel soft, pull hard to one side, or make grinding noises.
- • The engine overheats, stalls repeatedly, or misfires under load.
- • You are missing required tools, torque specs, or safe lifting equipment.
- • You are not confident in the next step or safety outcome.