Safety Warning
DIY auto repair can cause serious injury, fire, or vehicle damage. These guides are for informational purposes only. Always follow OEM torque specs, wear PPE, and consult a certified mechanic if you are unsure. You are solely responsible for your safety.
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HOMESERVICE MANUALSFORD2021EDGE SE, 4WDREPAIR AND DIAGNOSISEXTERNAL PAGESDIFFERENT CARSECTION 602 (INFORMATION AND ENTERTAINMENT SYSTEM - GENERAL INFORMATION (2 OF 2))
2021 Ford Edge SE, 4WD
Section 602 (Information And Entertainment System - General Information (2 Of 2))
2021 Ford Edge SE, 4WDSECTION Section 602 (Information And Entertainment System - General Information (2 Of 2))
WARNING: This page is about a different car, the 2021 Ford F-150. However, it is still accessible from the selected car via links, so may be relevant.
- Diagnosis And Testing
- Information and Entertainment System
- Diagnostic Trouble Code (DTC) Chart
- Symptom Charts
- Symptom Chart: Radio
- Symptom Chart: Speakers and Sound Quality - 4, 6, 5 Or 7 Speaker System
- Symptom Chart: Speakers and Sound Quality - 8 Speaker System
- Symptom Chart: Speakers and Sound Quality - 18 Speaker System
- Symptom Chart: Display Unit
- Symptom Chart: SYNC Features/Media/Phone
- Symptom Chart: Navigation/Compass
- Pinpoint Tests
- Pinpoint Test A: Poor Am (Amplitude Modulation) - Fm (Frequency Modulation) Reception
- Pinpoint Test B: Satellite Radio/SIRIUS™ Streaming Content/Traffic Announcement Concern
- Pinpoint Test C: No Sound From All Speakers
- Pinpoint Test D: Poor Sound Quality Or Distorted Sound From One Or More Speakers (Not All Speakers)
- Pinpoint Test E: The Speed Compensated Volume Is Inoperative
- Pinpoint Test F: One Or More Speaker Is Inoperative - ACM (Audio Front Control Module) Controlled 4, 6, 5 Or 7 Speaker System
- Pinpoint Test G: One Or More Speaker Is Inoperative - ACM (Audio Front Control Module) Controlled 8 Speaker System
- Pinpoint Test H: One Or More Speaker Is Inoperative - ACM (Audio Front Control Module) Controlled 18 Speaker System
- Pinpoint Test I: One Or More Speaker Is Inoperative - DSP (Audio Digital Signal Processing Module) Controlled 8 Speaker System
- Pinpoint Test J: One Or More Speaker Is Inoperative - DSP (Audio Digital Signal Processing Module) Controlled 18 Speaker System
- Pinpoint Test K: One Or More Headrest Speaker Is Inoperative
- Pinpoint Test L: The Audio/Sync System Does Not Operate Correctly From The Audio Control Panel
- Pinpoint Test M: One Or More Audio/Sync Steering Wheel Control Button Is Inoperative - Vehicles Not Equipped With Adaptive Steering
- Pinpoint Test N: One Or More Audio/Sync Steering Wheel Control Button Is Inoperative - Vehicles Equipped With Adaptive Steering
- Pinpoint Test O: The Display Unit Is Inoperative Or Does Not Operate Correctly
- Pinpoint Test P: Sound From The Sync System (Music/Audible Prompts) Is Inoperative Or Does Not Operate Correctly
- Pinpoint Test Q: Voice Commands Are Inoperative Or Outgoing Audio Is Not Transmitted During A Phone Call
- Pinpoint Test R: The Sync System Does Not Respond To The Wake Word
- Pinpoint Test S: A USB (Universal Serial Bus) Input Concern
- Pinpoint Test T: Unable To Pair BLUETOOTH Device Or A BLUETOOTH Functionality Is Inoperative
- Pinpoint Test U: The 911 Assist Or Emergency Assistance Not Operational Message Displays
- Pinpoint Test V: The Compass/Navigation Is Inoperative Or Does Not Operate Correctly - Sync 4 Low
- Pinpoint Test W: The Compass/Navigation Is Inoperative Or Does Not Operate Correctly - Sync 4
- Pinpoint Test X: The Sync Connect Feature Is Inoperative Or Does Not Operate Correctly
- Pinpoint Test Y: The Vehicle WI-FI HOTSPOT Feature Is Inoperative, Experiencing Poor Data Speed Or Cannot Stream Any Data
- Pinpoint Test Z: Sync APPLINK Concern
- Pinpoint Test Aa: Android Auto™ Or Apple CARPLAY™ Concern
- Pinpoint Test Ab: U0100 (ACM (Audio Front Control Module), APIM (Sync Module))
- Pinpoint Test Ac: U0121 (ACM (Audio Front Control Module))
- Pinpoint Test Ad: U0140 (ACM (Audio Front Control Module), DSP (Audio Digital Signal Processing Module), TCU (TELEMATIC Control Unit Module))
- Pinpoint Test AE: U0146 (TCU (TELEMATIC Control Unit Module))
- Pinpoint Test AF: U0155 (ACM (Audio Front Control Module), DSP (Audio Digital Signal Processing Module))
- Pinpoint Test Ag: U0184 (DSP (Audio Digital Signal Processing Module))
- Pinpoint Test Ah: U0198 (ACM (Audio Front Control Module), DSP (Audio Digital Signal Processing Module))
- Pinpoint Test Ai: U0238 (ACM (Audio Front Control Module))
- Pinpoint Test AJ: U0253 (ACM (Audio Front Control Module), DSP (Audio Digital Signal Processing Module))
- Pinpoint Test AK: Module Low Voltage Concern (ACM (Audio Front Control Module), APIM (Sync Module), DSP (Audio Digital Signal Processing Module), TCU (TELEMATIC Control Unit Module))
- Pinpoint Test Al: Module High Voltage Concern (ACM (Audio Front Control Module), APIM (Sync Module), DSP (Audio Digital Signal Processing Module), TCU (TELEMATIC Control Unit Module))
- Pinpoint Test Am: Bus Off
- Pinpoint Test An: Invalid Data Received
- Pinpoint Test AO: Module Configuration Fault
- Pinpoint Test AP: Internal Module Failure
- Pinpoint Test AQ: TCU (TELEMATIC Control Unit Module) DTC (Diagnostic Trouble Code) U3000:04
- Pinpoint Test Ar: TCU (TELEMATIC Control Unit Module) DTC (Diagnostic Trouble Code) U3000:57
- Pinpoint Test As: APIM (Sync Module) Lost Communication To A Module
- Pinpoint Test At: APIM (Sync Module) Invalid Data Received
- Pinpoint Test AU: APIM (Sync Module) Configuration
- Pinpoint Test Av: APIM (Sync Module) Internal Module Concern
- Information and Entertainment System
- General Procedures
- Removal And Installation
- A-Pillar Tweeter Speaker
- Audio Controls
- Audio Digital Signal Processing (DSP) Module
- Audio Front Control Module (ACM)
- Audio Unit Antenna
- Audio Unit Antenna Cable
- Automotive Audio Bus (AAB) Cable
- Cellular Phone Antenna
- FM2 Diversity Antenna Amplifier
- Front Door Speaker
- Center Display Screen
- Instrument Panel Center Speaker
- Instrument Panel Speaker
- Low Voltage Differential Signalling (LVDS) Cable
- Overhead Speaker
- Rear Door Speaker
- Satellite Radio Global Positioning System (GPS) Antenna Cable
- Satellite Radio Global Positioning System (GPS) Splitter Cable
- Subwoofer Speaker
- SYNC Module [APIM]
- SYNC Module [APIM] to Universal Serial Bus (USB) Port Cable
- Telematics Control Unit (TCU) Module
- Telematics Control Unit (TCU) Module Antenna Coaxial Cable
- Universal Serial Bus (USB) Hub
- Voice Microphone
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When to See a Mechanic
Stop DIY work and contact a certified mechanic immediately if any of the following apply:
- • You smell fuel, burning insulation, or see smoke.
- • Brakes feel soft, pull hard to one side, or make grinding noises.
- • The engine overheats, stalls repeatedly, or misfires under load.
- • You are missing required tools, torque specs, or safe lifting equipment.
- • You are not confident in the next step or safety outcome.