Safety Warning
DIY auto repair can cause serious injury, fire, or vehicle damage. These guides are for informational purposes only. Always follow OEM torque specs, wear PPE, and consult a certified mechanic if you are unsure. You are solely responsible for your safety.
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HOMESERVICE MANUALSFORD2021EDGE SE, 4WDREPAIR AND DIAGNOSISEXTERNAL PAGESDIFFERENT CARSECTION 597 (ELECTRONIC ENGINE CONTROLS - 3.5L ECOBOOST (BM))DIAGNOSIS AND TESTINGPOWERTRAIN CONTROL MODULE (PCM) INPUT AND OUTPUT CONTROLSDTC CHART(S)GLOBAL CUSTOMER SYMPTOM CODE (GCSC) CHART
2021 Ford Edge SE, 4WD
Global Customer Symptom Code (GCSC) Chart
2021 Ford Edge SE, 4WDSECTION Global Customer Symptom Code (GCSC) Chart
WARNING: This page is about a different car, the 2021 Ford F-150. However, it is still accessible from the selected car via links, so may be relevant.
Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
Global Customer Symptom Code Chart
| Customer Symptom | Action |
|---|---|
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Electronic Throttle Control (Wrench Image) > Stays On | GO to Pinpoint Test Z |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Service Engine Soon (Engine Image) > Stays On | GO to Pinpoint Test Z |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Transmission > Stays On | GO to Pinpoint Test Z |
| Start/Run/Move > Starting > No Crank > Always | GO to Pinpoint Test C |
| Start/Run/Move > Starting > No Crank > Intermittent | GO to Pinpoint Test Z |
| Start/Run/Move > Starting > Slow Crank/Battery > Intermittent | GO to Pinpoint Test Z |
| Start/Run/Move > Starting > Hard Start/Long Crank > Always | GO to Pinpoint Test C |
| Start/Run/Move > Starting > Hard Start/Long Crank > Intermittent | GO to Pinpoint Test Z |
| Start/Run/Move > Starting > Auto Start/Stop > Inoperative | GO to Pinpoint Test Z |
| Start/Run/Move > Moving > Upshift Quality > Intermittent | GO to Pinpoint Test Z |
| Start/Run/Move > Moving > Downshift Quality > Intermittent | GO to Pinpoint Test Z |
| Driving Performance > Runs Rough > All Running Modes > Intermittent | GO to Pinpoint Test Z |
| Driving Performance > Idle Quality > Rolling > Intermittent | GO to Pinpoint Test Z |
| Driving Performance > Stalls/Quits > At Idle > Intermittent | GO to Pinpoint Test Z |
| Driving Performance > Backfires > At Idle > Intermittent | GO to Pinpoint Test Z |
| Driving Performance > Backfires > Acceleration > Intermittent | GO to Pinpoint Test Z |
| Driving Performance > Backfires > Deceleration > Intermittent | GO to Pinpoint Test Z |
| Driving Performance > Lack/Loss of Power > Acceleration > Intermittent | GO to Pinpoint Test Z |
| Driving Performance > Lack/Loss of Power > Cruise/ Steady Speed > Intermittent | GO to Pinpoint Test Z |
| Driving Performance > Spark Knock > Acceleration > Intermittent | GO to Pinpoint Test Z |
| Driving Performance > Spark Knock > Cruise/ Steady Speed > Intermittent | GO to Pinpoint Test Z |
| Driving Performance > Poor Fuel Economy > Highway Driving > Unloaded | GO to Pinpoint Test Z |
| Driving Performance > Poor Fuel Economy > Combined > Unloaded | GO to Pinpoint Test Z |
| Driving Performance > Hesitates/Stumble > Acceleration > Intermittent | GO to Pinpoint Test Z |
| Driving Performance > Hesitates/Stumble > Cruise/ Steady Speed > Intermittent | GO to Pinpoint Test Z |
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When to See a Mechanic
Stop DIY work and contact a certified mechanic immediately if any of the following apply:
- • You smell fuel, burning insulation, or see smoke.
- • Brakes feel soft, pull hard to one side, or make grinding noises.
- • The engine overheats, stalls repeatedly, or misfires under load.
- • You are missing required tools, torque specs, or safe lifting equipment.
- • You are not confident in the next step or safety outcome.