SYS.OK|MANUAL.DB● LIVE
HOMESERVICE MANUALSFORD2021EDGE SE, 4WDREPAIR AND DIAGNOSISEXTERNAL PAGESDIFFERENT CARSECTION 596 (ELECTRONIC ENGINE CONTROLS - 3.3L DURATEC-V6)DIAGNOSIS AND TESTINGELECTRONIC ENGINE CONTROLSPINPOINT TESTSPINPOINT TEST A: U0103
2021 Ford Edge SE, 4WD

Pinpoint Test A: U0103

2021 Ford Edge SE, 4WDSECTION Pinpoint Test A: U0103
WARNING: This page is about a different car, the 2021 Ford F-150. However, it is still accessible from the selected car via links, so may be relevant.
  1. Normal Operation and Fault Conditions 

    If the PCM does not receive messages from other modules within a certain time frame the PCM sets a DTC for lost communication.

    DTC Fault Trigger Conditions 

    DTC Description Fault Trigger Condition
    PCM U0103:00 Lost Communication With Gear Shift Control Module A: No Sub Type Information The PCM sets this DTC if data messages from the GSM module through the GWM are missing.

    Possible Sources 

    • Communications network concern
    • GSM
    • GWM
    • PCM

  2. A1 VERIFY THE CUSTOMER CONCERN

    • Ignition ON.

    • Verify there is an observable symptom present.

    Is an observable symptom present? 

    Yes  GO to  A2
    No  The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

  3. A2 CHECK THE COMMUNICATION NETWORK

    • Using a diagnostic scan tool, perform a network test.

    Did the GSM module pass the network test? 

    Yes  GO to  A3
    No  REFER to: ETHERNET MODULE COMMUNICATIONS NETWORK .

  4. A3 PERFORM GSM (GEAR SHIFT MODULE) CONTROL MODULE SELF-TEST

    • Using a diagnostic scan tool, perform a GSM control module self-test.

    Are any Diagnostic Trouble Codes (DTCs) recorded? 

    Yes  REFER to: External Controls - Vehicles With: Column Shift . REFER to: External Controls - Vehicles With: Console Shift .
    No  GO to  A4

  5. A4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)

    • Using a diagnostic scan tool, retrieve the GWM Diagnostic Trouble Codes (DTCs).

    Are any Diagnostic Trouble Codes (DTCs) recorded? 

    Yes  REFER to: ETHERNET MODULE COMMUNICATIONS NETWORK .
    No  GO to  A5

  6. A5 PERFORM THE PCM (POWERTRAIN CONTROL MODULE) SELF-TEST

    • Using a diagnostic scan tool, perform the PCM self-test.

    Are any non-network Diagnostic Trouble Codes (DTCs) present? 

    Yes  REFER to PCM DTC Chart.
    No  GO to  A6

  7. A6 RECHECK THE PCM (POWERTRAIN CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)

    NOTE: If new modules were installed prior to the DTC being set, the module configuration may be incorrectly set during the PMI, or the PMI may not have been carried out.

    • Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs).

    • Wait 10 seconds.

    • Repeat the PCM self-test.

    Is DTC U0103 still present? 

    Yes  GO to  A7
    No  The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

  8. A7 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN

    NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.

    • CHECK the vehicle service history for recent service actions related to the GSM, GWM or PCM. If recent service history is found:

      • verify correct replacement module was installed

        • HVBOM may be used to verify correct part fitment

      • verify the configuration of replacement module was correct

        • re-configure module using as-built data if prior configuration is suspect

      • verify the module was not obtained from a like vehicle and installed into customer vehicle

        • return the swapped module to source vehicle and obtain new replacement module

    • Operate the system and determine if the observable symptom is still present.

    Is the observable symptom still present? 

    Yes  GO to  A8
    No  The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

  9. A8 CHECK FOR CORRECT GSM (GEAR SHIFT MODULE) MODULE OPERATION

    • Ignition OFF.

    • Disconnect and inspect the GSM connector(s).

    • Repair:

      • corrosion (install new connector or terminals - clean module pins)
      • damaged or bent pins - install new terminals/pins
      • pushed-out pins - install new pins as necessary

    • Reconnect the GSM connector(s). Make sure it seats and latches correctly.

    • Operate the system and determine if the concern is still present.

    Is the concern still present? 

    Yes  CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new GSM. REFER to: Gear Shift Module (GSM) - Vehicles With: Column Shift . REFER to: Gear Shift Module (GSM) - Vehicles With: Console Shift .
    No  The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
RENDER: 1.0x

NO RELATED

Recommended Tools & Savings

Use the Manual With the Right Hardware

Pair factory procedures with proven DIY tools so the instructions are easier to execute.

Affiliate disclosure: We may earn a commission at no extra cost to you.

Shop Manual-Ready ToolsFree Quote CheckQuote Shield Pro

When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

  • • You smell fuel, burning insulation, or see smoke.
  • • Brakes feel soft, pull hard to one side, or make grinding noises.
  • • The engine overheats, stalls repeatedly, or misfires under load.
  • • You are missing required tools, torque specs, or safe lifting equipment.
  • • You are not confident in the next step or safety outcome.