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HOMESERVICE MANUALSFORD2021EDGE SE, 4WDREPAIR AND DIAGNOSISEXTERNAL PAGESDIFFERENT CARSECTION 594 (ELECTRONIC ENGINE CONTROLS - 2.7L ECOBOOST (238KW/324PS))DIAGNOSIS AND TESTINGELECTRONIC ENGINE CONTROLSPINPOINT TESTSPINPOINT TEST I: U0164
2021 Ford Edge SE, 4WD

Pinpoint Test I: U0164

2021 Ford Edge SE, 4WDSECTION Pinpoint Test I: U0164
WARNING: This page is about a different car, the 2021 Ford F-150. However, it is still accessible from the selected car via links, so may be relevant.
  1. Normal Operation and Fault Conditions 

    If the PCM does not receive messages from other modules within a certain time frame the PCM sets a DTC for lost communication.

    DTC Fault Trigger Conditions 

    DTC Description Fault Trigger Condition
    PCM U0164:00 Lost Communication With HVAC Control Module: No Sub Type Information The PCM sets this DTC if data messages from the HVAC control module through the GWM are missing.

    Possible Sources 

    • Communications network concern
    • HVAC control module
    • GWM
    • PCM

  2. I1 VERIFY THE CUSTOMER CONCERN

    • Ignition ON.

    • Verify there is an observable symptom present.

    Is an observable symptom present? 

    Yes  GO to  I2
    No  The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

  3. I2 CHECK THE COMMUNICATION NETWORK

    • Using a diagnostic scan tool, perform a network test.

    Did the HVAC control module pass the network test? 

    Yes  GO to  I3
    No 

  4. I3 PERFORM HVAC (HEATING, VENTILATION AND AIR CONDITIONING) CONTROL MODULE SELF-TEST

    • Using a diagnostic scan tool, perform a HVAC control module self-test.

    Are any Diagnostic Trouble Codes (DTCs) recorded? 

    Yes  REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) . REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) .
    No  GO to  I4

  5. I4 CHECK THE GWM (GATEWAY MODULE A) DIAGNOSTIC TROUBLE CODES (DTCS)

    • Using a diagnostic scan tool, retrieve the GWM Diagnostic Trouble Codes (DTCs).

    Are any Diagnostic Trouble Codes (DTCs) recorded? 

    Yes 
    No  GO to  I5

  6. I5 PERFORM THE PCM (POWERTRAIN CONTROL MODULE) SELF-TEST

    • Using a diagnostic scan tool, perform the PCM self-test.

    Are any non-network Diagnostic Trouble Codes (DTCs) present? 

    Yes  REFER to PCM DTC Chart In this article.
    No  GO to  I6

  7. I6 RECHECK THE PCM (POWERTRAIN CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)

    NOTE: If new modules were installed prior to the DTC being set, the module configuration may be incorrectly set during the PMI, or the PMI may not have been carried out.

    • Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs).

    • Wait 10 seconds.

    • Repeat the PCM self-test.

    Is DTC U0164 still present? 

    Yes  GO to  I7
    No  The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

  8. I7 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN

    NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.

    • CHECK the vehicle service history for recent service actions related to the HVAC control module, GWM or PCM. If recent service history is found:

      • verify correct replacement module was installed

        • HVBOM may be used to verify correct part fitment

      • verify the configuration of replacement module was correct

        • re-configure module using as-built data if prior configuration is suspect

      • verify the module was not obtained from a like vehicle and installed into customer vehicle

        • return the swapped module to source vehicle and obtain new replacement module

    • Operate the system and determine if the observable symptom is still present.

    Is the observable symptom still present? 

    Yes  GO to  I8
    No  The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

  9. I8 CHECK FOR CORRECT HVAC (HEATING, VENTILATION AND AIR CONDITIONING) MODULE OPERATION

    • Ignition OFF.

    • Disconnect and inspect the HVAC control module connector(s).

    • Repair:

      • corrosion (install new connector or terminals - clean module pins)
      • damaged or bent pins - install new terminals/pins
      • pushed-out pins - install new pins as necessary

    • Reconnect the HVAC control module connector(s). Make sure they seat and latch correctly.

    • Operate the system and determine if the concern is still present.

    Is the concern still present? 

    Yes  CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new HVAC control module. REFER to: Heating, Ventilation and Air Conditioning (HVAC) Control Module .
    No  The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
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