Enabling Conditions And Possible Causes

2024 Dodge and Ram ProMaster 3500 Base, CutawaySECTION Enabling Conditions And Possible Causes
WARNING: This page is about a different car, the 2024 RAM ProMaster EV. However, it is still accessible from the selected car via links, so may be relevant.
Faults Monitoring Conditions Set Conditions Possible Causes
P0562-00 - System Voltage Low
  1. Monitored continuously
The 12 volt system voltage message received over the CAN bus is below 9.0 volts
  1. 12 volt battery under charged/failed
  2. Poor 12 volt battery power or ground connections
P0563-00 - System Voltage High
  1. Monitored continuously
The 12 volt system voltage message received over the CAN bus is above 16.0 volts
  1. Jump starting vehicle from a 24 volt system
  2. Over charging with battery charger
  3. Excessive high voltage fluctuation
  4. Battery Pack Control Module (BPCM)

Default Actions: 

  • The BEV Service Lamp will illuminate.
WARNING:

On vehicles equipped with the high voltage system, you must thoroughly read and follow all High Voltage Safety procedures. In addition, before performing any diagnostic or service procedure near a high voltage component, you must perform the High Voltage Power Down. Failure to follow these instructions may result in possible serious or fatal injury.

Refer to HIGH VOLTAGE SAFETY PROCEDURES .

Always power down the High Voltage System before performing diagnostic tests or repairs to the High Voltage system. Refer to  VEHICLE HIGH VOLTAGE POWER DOWN  . 

Always perform the Pre-Diagnostic Troubleshooting procedure before proceeding. Refer to  PRE-DIAGNOSTIC TROUBLESHOOTING PROCEDURE  . 



Faults/DTCs Monitoring Conditions Set Conditions Possible Causes
P0668-00 - Control Module Internal Temperature Sensor 1 Circuit Low
  1. Monitored continuously
The BPCM has detected an internal temperature sensing circuit failure
  1. BPCM

Default Actions: 

  • The BEV Service Lamp will illuminate.
WARNING:

On vehicles equipped with the high voltage system, you must thoroughly read and follow all High Voltage Safety procedures. In addition, before performing any diagnostic or service procedure near a high voltage component, you must perform the High Voltage Power Down. Failure to follow these instructions may result in possible serious or fatal injury.

Always power down the High Voltage System before performing diagnostic tests or repairs to the High Voltage system. Refer to  VEHICLE HIGH VOLTAGE POWER DOWN  . 

Always perform the Pre-Diagnostic Troubleshooting procedure before proceeding. Refer to  PRE-DIAGNOSTIC TROUBLESHOOTING PROCEDURE  . 

RENDER: 1.0x

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When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

  • You smell fuel, burning insulation, or see smoke.
  • Brakes feel soft, pull hard to one side, or make grinding noises.
  • The engine overheats, stalls repeatedly, or misfires under load.
  • You are missing required tools, torque specs, or safe lifting equipment.
  • You are not confident in the next step or safety outcome.