Safety Warning

DIY auto repair can cause serious injury, fire, or vehicle damage. These guides are for informational purposes only. Always follow OEM torque specs, wear PPE, and consult a certified mechanic if you are unsure. You are solely responsible for your safety.

SYS.OK|MANUAL.DB● LIVE

HOMESERVICE MANUALSDODGE AND RAM2023PROMASTER 3500 VAN CARGOREPAIR AND DIAGNOSIS (SINGLE PAGE)ACCESSORIES & EQUIPMENTCOLLISION/AVOIDANCE(FORWARD FACING CAMERA MODULE (FFCM) - ELECTRICAL DIAGNOSTICS)DTC TROUBLESHOOTINGC14A5-97-SENSOR BLINDED - COMPONENT OR SYSTEM OPERATION OBSTRUCTED OR BLOCKEDDIAGNOSTIC TEST

2023 Dodge and Ram ProMaster 3500 Van Cargo

Diagnostic Test

2023 Dodge and Ram ProMaster 3500 Van CargoSECTION Diagnostic Test

CHECK FOR ANY SERVICE BULLETINS OR MODULE SOFTWARE UPDATES
1. Check for any applicable Service Bulletins or Flash updates related to the DTC.
  Are there any applicable Service Bulletins or Flash updates?
  
  Yes
  - Perform the applicable repair.
  - Perform the FORWARD FACING CAMERA VERIFICATION TEST. Refer to FORWARD FACING CAMERA VERIFICATION TEST .
  No
  - Go To 2
READ AND RECORD DTCS AND ENVIRONMENTAL DATA - ERASE DTCS AND CHECK FOR THE DTC TO RETURN
1. With the scan tool, read DTCs in all Electronic Control Units (ECUs) and record on the repair order.
2. For future reference, run and save a vehicle Scan Report and all related recorded data.
3. With the scan tool, erase all DTCs.
4. Turn the ignition off for a minimum of 10.0 seconds.
5. Turn the ignition on.
6. Using the When Monitored and Set Conditions above and recorded data, operate the vehicle in the conditions that set the DTC.
7. With the scan tool, read DTCs.
  Did the DTC return?
  
  Yes
  - Go To 3
  No
  - Perform the TESTING FOR AN INTERMITTENT CONDITION procedure. Refer to TESTING FOR AN INTERMITTENT CONDITION .
INSPECT THE FFCM FOR OBSTRUCTIONS AND ALIGNMENT
1. Verify the FFCM lens is free from dirt and debris (mud, dirt, ice, road debris) that would compromise the function of the FFC system.
2. Perform a thorough visual and physical inspection of the FFCM mounting bracket and location.
3. Check for but not limited to the following:
  - Debris on windshield obstructing lens
  - Windshield damage
  - Damaged or out of alignment lens
  - Damage to the FFCM
  Were any problems found?
  
  Yes
  - Repair or replace the found issues in accordance with the Service Information.
  - Perform the FORWARD FACING CAMERA VERIFICATION TEST. Refer to FORWARD FACING CAMERA VERIFICATION TEST .
  No
  - Go To 4
PERFORM THE FFCM SINGLE POLE CALIBRATION PROCEDURE
NOTE:
Prior to running the FFCM Single Pole Calibration procedure, verify that the FFCM is properly mounted on the vehicle. An improperly mounted module can cause the calibration procedure to fail.
1. Perform the FFCM Single Pole Calibration procedure in accordance with the Service Information. Refer to MODULE, FORWARD FACING CAMERA HALF, MODULE PROGRAMMING .
2. With the scan tool, erase all DTCs.
3. Turn the ignition off for a minimum of 10.0 seconds.
4. Turn the ignition on.
5. Using the When Monitored and Set Conditions above and recorded data, operate the vehicle in the conditions that set the DTC.
6. With the scan tool, read DTCs.
  Did the DTC return?
  
  Yes
  - Go To 5
  No
  - Performing the FFCM Single Pole Calibration procedure repaired the fault.
  - Perform the FORWARD FACING CAMERA VERIFICATION TEST. Refer to FORWARD FACING CAMERA VERIFICATION TEST .
CHECK RELATED FFCM HARNESS CONNECTIONS
1. Disconnect all FFCM harness connectors.
2. Disconnect all related in-line harness connections (if equipped).
3. Disconnect the related component harness connectors.
4. Inspect harness connectors, component connectors, and all male and female terminals for the following conditions:
  - Proper connector installation.
  - Damaged connector locks.
  - Corrosion.
  - Other signs of water intrusion.
  - Weather seal damage (if equipped).
  - Bent terminals.
  - Overheating due to a poor connection (terminal may be discolored due to excessive current draw).
  - Terminals that have been pushed back into the connector cavity.
  - Perform a terminal drag test on each connector terminal to verify proper terminal tension.
  Repair any conditions that are found.
5. Reconnect all FFCM harness connectors. Be certain that all harness connectors are fully seated and the connector locks are fully engaged.
6. Reconnect all in-line harness connectors (if equipped). Be certain that all connectors are fully seated and the connector locks are fully engaged.
7. Reconnect all related component harness connectors. Be certain that all connectors are fully seated and the connector locks are fully engaged.
8. With the scan tool, erase DTCs.
9. Using the recorded Environmental Data, along with the When Monitored and Set Conditions above, operate the vehicle in the conditions that set the DTC.
10. With the scan tool, read FFCM DTCs.
  Did the DTC return?
  
  Yes
  - Replace and program the Forward Facing Camera Module (FFCM) in accordance with the Service Information. Refer to MODULE, FORWARD FACING CAMERA HALF, REMOVAL .
  - Perform the FORWARD FACING CAMERA VERIFICATION TEST. Refer to FORWARD FACING CAMERA VERIFICATION TEST .
  No
  - The wiring or poor connection has been repaired.
  - Perform the FORWARD FACING CAMERA VERIFICATION TEST. Refer to FORWARD FACING CAMERA VERIFICATION TEST .

RENDER: 1.0x

NO RELATED

Recommended Tools & Savings

Use the Manual With the Right Hardware

Pair factory procedures with proven DIY tools so the instructions are easier to execute.

Affiliate disclosure: We may earn a commission at no extra cost to you.

Shop Manual-Ready Tools Free Quote Check Quote Shield Pro

When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

• You smell fuel, burning insulation, or see smoke.
• Brakes feel soft, pull hard to one side, or make grinding noises.
• The engine overheats, stalls repeatedly, or misfires under load.
• You are missing required tools, torque specs, or safe lifting equipment.
• You are not confident in the next step or safety outcome.