Safety Warning
DIY auto repair can cause serious injury, fire, or vehicle damage. These guides are for informational purposes only. Always follow OEM torque specs, wear PPE, and consult a certified mechanic if you are unsure. You are solely responsible for your safety.
Diagnosis And Testing: Video
Any diagnosis of the Audio system should begin with duplicating the customer concern (verify the problem), include checking for applicable Technical Service Bulletins (TSB), Star Online Publications, software updates and the use of a diagnostic scan tool. Check for any Diagnostic Trouble Code (DTC) data. Refer to the appropriate wiring information.
| CONDITION | POSSIBLE CAUSES | CORRECTION |
|---|---|---|
| NO VIDEO (DVD PLAYER WILL NOT LOAD OR EJECT FROM RADIO) | 1. Fuse inoperative. | 1. Check fuses. Replace fuses if required. |
| 2. Loose or damaged radio connector | 2. Check for loose or corroded radio connector. Repair or replace as required. | |
| 3. Ground connection damaged | 3. Check for continuity between radio and a known good ground. There should be continuity. Repair ground if required. | |
| 4. Radio damaged | 4. Exchange or replace radio if required. | |
| 5. DVD damaged.
NOTE:
Avoid using CDs or DVDs that have adhesive type labels, as they may cause the disc to become jammed. |
5. Insert known good DVD and test operation. | |
| NO DISPLAY. AUDIO HEARD THROUGH SPEAKERS | 1. Loose or damaged connectors | 1. Check for loose or corroded radio connector. Check for loose or corroded video screen connector. Repair if required. Check for loose or damaged in-line connector. |
| 2. Wiring damaged | 2. With harness connected, check for video signal voltage at radio and at video screen harness. Place known good DVD into the DVD player. Place positive lead of voltmeter on video signal of the connector. Place negative lead on video ground. Readings should be between 0.1v to 2v dc. | |
| 3. Video screen damaged | 3. Exchange or replace video screen if required. | |
| WHITE DISPLAY | 1. Low voltage | 1. Check for battery voltage (9v-16v) at the display. Display will be white if voltage drops below 6v. |
| 2. Video screen damaged | 2. Exchange or replace video screen if required. | |
| DARK OR BRIGHT SPOTS ON SCREEN | 1. Brightness setting requires adjustment. | 1. Adjust brightness setting of video screen by pressing buttons on side of video screen until desired level is reached. Start with a black screen, then press button up 16-20 times. There are 64 total steps of brightness. |
| BRIGHT OR DARK DISPLAY | 1. Video screen display pixel defect. | 1. The acceptable level of dots on the screen is (green-1, red-2) or a total (green+red+blue+white+black) = 8. Replace or exchange video screen if necessary. |
| VIDEO SELECTIONS DO NOT APPEAR FULL SCREEN WIDTH | 1. Aspect ratio is set incorrectly. | 1. Using mode button, adjust until video appears correctly. |
| 2. Some DVDs are two sided. One side is wide screen format and the other is full screen or there may be a wide screen or standard screen format on the disc. | 2. Ensure that DVD is inserted correctly. | |
| BUTTONS ON VIDEO SCREEN INOPERATIVE | 1. Video screen damaged. | 1. Place known good DVD into radio. Once image appears on video screen, press top button on side of video screen to adjust width of display. Press bottom buttons to adjust brightness. Once DVD menu appears on video screen, press middle button on video screen. Highlighted selection will begin to play. If any of the buttons do not function, replace or exchange video screen. |
NO RELATED
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When to See a Mechanic
Stop DIY work and contact a certified mechanic immediately if any of the following apply:
- • You smell fuel, burning insulation, or see smoke.
- • Brakes feel soft, pull hard to one side, or make grinding noises.
- • The engine overheats, stalls repeatedly, or misfires under load.
- • You are missing required tools, torque specs, or safe lifting equipment.
- • You are not confident in the next step or safety outcome.