Navigation System Malfunction (and SD Card Errors): Notes

For issues with the Navigation system follow the steps below:

• Verify the radio has the latest software installed
• Verify the SD Card is fully installed and seated into the SD Card slot
• Verify the SD Card installed in the vehicle has the correct region and part number
• Verify nothing is plugged into any of the infotainment USB ports. An unapproved device or cable could cause false error codes to set.
• Check for DTC's, if any are present diagnose those first Diagnostic Trouble Code (DTC) List - Vehicle
• Test the X83 Auxiliary Audio Input, and if equipped the X92 USB Receptacle with a compatible USB device for audio playback.

  If no audio is heard refer to Auxiliary Audio Input Malfunction (IOR) , or Auxiliary Audio Input Malfunction (IOT/IOU) 

• Ensure the SD Card is not removed with the ignition ON, this can corrupt the SD Card and cause navigation related errors. Only remove the card with the key off and the driver's door open, which will cancel Retained Accessory Power.
• Ensure that SD Cards are not swapped from vehicle to vehicle, SD Cards are VIN specific.
• If the Read/Write (Lock) switch on the side of the SD card is in the incorrect position any of the following notification messages may repetitively appear on the instrument cluster driver information center (DIC) and/or the radio display - "SD Card Error - Launch Nav on Radio for details" or "Nav SD Card Message - Once initialized, this NAV SD card can only be used for navigation in this vehicle" or "Navigation Service Expired" and a loss of the current navigation route may be experienced if the ignition is cycled. If the switch is in the Read-only/locked (down) position then this may be the reason for the messages. The switch needs to be placed in the Write/unlocked position (up towards the contacts). After placing the switch in the correct position, re-insert the SD card, wait for the vehicle go to sleep, and verify the condition is no longer present. Be careful to insert the SD card straight on into the slot, if inserted from the side the switch may contact the side of the slot and dislodge it from the Write/unlocked position. Be sure to emphasize to the customer the SD card should not be removed from the SD card slot.

In the event of an error code being displayed on the Radio Information Display the information below can assist in diagnosing the issue

The following is an example of how to analyze the error code:

Example error code: 0x1.9845.9876.1123.9876 

• 0x1 - Error code (see reference table)
• 9845 - Last 4 digits of originally paired VIN or "0x" if the value is null
• 9876 - Last 4 digits of originally paired SD Card ID or "0x" if value is null
• 1123 - Last 4 digits of currently obtained VIN or "0x" if the value is null
• 9876 - Last 4 digits of currently obtained SD Card ID or "0x" if the value is null

In this example the SD Card is paired to a vehicle with VIN ending in 9845 but it is installed in a vehicle with VIN ending in 1123. Therefore, the SD Card is not valid and cannot be used for the vehicle with VIN ending with 1123.

The table below contains the error messages and error codes displayed on the Radio Information Display and the recommended action.

Error Message on Radio Information Display	Error Code	Action
SD card is not functioning properly	0x4	Replace A11 Radio
SD card is not functioning properly	0x8	Replace SD Card Click on the Navigation icon to load the application If error code returns replace the X83 Auxiliary Audio Input Test the X83 Auxiliary Audio Input with a compatible USB device for audio playback If error code returns replace the A11 Radio
Please restart Nav app to dismiss the error	0x20000	Replace SD Card Click on the Navigation icon to load the application If error code returns replace the X83 Auxiliary Audio Input
SD Card has been removed	0x8000	Replace X83 Auxiliary Audio Input Test the X83 Auxiliary Audio Input with a compatible USB device for audio playback If error code returns, replace the USB cable between the X83 Auxiliary Audio Input and the A11 Radio
	0x40000	Replace X83 Auxiliary Audio Input Test the X83 Auxiliary Audio Input with a compatible USB device for audio playback If error code returns replace X92 Auxiliary Audio Input Test the X83 and X92 Auxiliary Audio Input with a compatible USB device for audio playback If error code returns replace the A11 Radio
This SD card is not valid in this vehicle for this navigation. Contact Dealer	0x1	Verify the region is correct on the SD Card, if incorrect replace SD Card with the correct region Verify the correct SD Card part number is being used, if incorrect replace the SD Card with the correct part number
	0x40 0x80	Replace the SD Card Click on the Navigation icon to load the application If the error code returns replace the X83 Auxiliary Audio Input
	0x100 0x200	Replace the SD Card
	0x400	Replace the A11 Radio
	0x10000	Replace the SD Card Click on the Navigation icon to load the application If the error code returns replace the X83 Auxiliary Audio Input