Safety Warning
DIY auto repair can cause serious injury, fire, or vehicle damage. These guides are for informational purposes only. Always follow OEM torque specs, wear PPE, and consult a certified mechanic if you are unsure. You are solely responsible for your safety.
Circuit/System Verification
- Verify no DTCs are present.
- If any DTCs are present
Refer to Diagnostic Trouble Code (DTC) List - Vehicle .
- Go to next step: If no DTCs are present
- If any DTCs are present
- Verify the A11 Radio calibrations are current.
- If the radio calibrations are not current
Reprogram the A11 Radio and re-evaluate the concern.
- Go to next step: If no update calibrations are available
- If the radio calibrations are not current
- Ignition ON, infotainment system ON.
- Verify the infotainment system successfully pairs with a compatible mobile device.
- If the infotainment system does not successfully pair with the compatible mobile device.
- Perform the 3 vehicle Factory Resets located in Setting>System>Return to Factory Settings.
- Verify the infotainment system successfully pairs with a compatible mobile device.
- If the infotainment system does not successfully pair with a compatible mobile device.
Replace the A11 Radio.
- If the infotainment system does not successfully pair with a compatible mobile device.
- Go to next step: If the infotainment system successfully pairs with a compatible mobile device.
- Verify audio can be heard while streaming from the device.
- If audio can be heard while streaming from the device but the audio is distorted.
Refer to Speaker Malfunction (IOU) , or Speaker Malfunction (IOR) , or Speaker Malfunction (IOT)
- If audio can not be heard while streaming from the device
Replace the A11 Radio.
- Go to next step: If audio can be heard while streaming from the device.
- If audio can be heard while streaming from the device but the audio is distorted.
- Verify the customers device can be paired with the infotainment system.
- If the device can not be paired with the infotainment system.
Perform a reset on the device. Refer to device manufacture's information.
- Verify the customers device can be paired with the infotainment system.
If the device still will not pair inform the customer the issue is with the device.
- Go to next step: If the device successfully pairs with the infotainment system.
- If the device can not be paired with the infotainment system.
- Verify audio can be heard while streaming from the device.
- If audio can not be heard while streaming.
Ensure the volume on the device is turned up to an adequate level.
- Go to next step: If audio can be heard while streaming.
- If audio can not be heard while streaming.
- All OK.
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When to See a Mechanic
Stop DIY work and contact a certified mechanic immediately if any of the following apply:
- • You smell fuel, burning insulation, or see smoke.
- • Brakes feel soft, pull hard to one side, or make grinding noises.
- • The engine overheats, stalls repeatedly, or misfires under load.
- • You are missing required tools, torque specs, or safe lifting equipment.
- • You are not confident in the next step or safety outcome.