Safety Warning
DIY auto repair can cause serious injury, fire, or vehicle damage. These guides are for informational purposes only. Always follow OEM torque specs, wear PPE, and consult a certified mechanic if you are unsure. You are solely responsible for your safety.
38170 - Accelerator Pedal Stalk Fracture (38170)
Reference number: 38170
38170 - ACCELERATOR PEDAL STALK FRACTURE
SERVICE CAMPAIGN BULLETIN
| Affected Model(s): |
SERVICE INFORMATION
| Reference Number: N16203817 | Release Date: August 2016 |
| GWM Number: 2038170 | Revision: 00 |
| Make | Model | Model Year | RPO | Description | |
| From | To | ||||
| Buick | Cascada (USA) | 2016 | 2016 | ||
| Buick | Verano | 2012 | 2017 | ||
| Cadillac | ELR | 2014 | 2016 | ||
| Chevrolet | Cruze | 2010 | 2016 | ||
| Chevrolet | Volt | 2011 | 2015 | ||
| Chevrolet | Orlando (Canada) | 2011 | 2013 | ||
Involved vehicles are identified on the Applicable Warranties section in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
| Condition: | On some 2016 model year Buick Cascada, 2012-2017 Buick Verano, 2014-2016 Cadillac ELR, 2010-2016 Chevrolet Cruze, 2011-2015 Chevrolet Volt, and 2011-2013 Chevrolet Orlando (Canada) vehicles, the accelerator pedal can break at the stalk just below the housing due to the driver entering or exiting the vehicle with their foot resting on the accelerator pedal. If the pedal breaks, it would not be possible to operate the accelerator once the stalk has broken off. The vehicle would return to idle regardless of transmission gear position. |
| Special Coverage Adjustment | This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after August 12, 2016, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to August 12, 2016, must be submitted to the Service Contract provider. |
| Correction | Dealers are to inspect and if required, replace the accelerator pedal position sensor assembly. The repairs will be made at no charge to the customer. |
PARTS INFORMATION
SERVICE INFORMATION
| Quantity | Part Name | Part No. |
|---|---|---|
| 1 | Accelerator Pedal Assembly | 13252702 |
Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your "involved vehicles listing" before ordering parts. Order parts on a CSO = Customer Special Order only. DRO's may be cancelled. All orders will be reviewed prior to being filled. Parts may have quantity limiters in effect.
It is estimated that less than 0.1% of involved vehicles will require accelerator pedal assembly replacement. Do not order parts for shelf stock. Limited but sufficient quantities of the accelerator pedal assembly are currently available for order.
WARRANTY INFORMATION
SERVICE INFORMATION
| Labor Code | Description | Labor Time | Trans. Type | list distribution/regions,if applicable]Net Item |
|---|---|---|---|---|
| 9900372 | Diagnostic Time Only - No Repair Required | 0.1-0.3 | ZREG | N/A |
| 9900373 | Replace Accelerator Pedal Position Sensor (2011-2015 Chevrolet Volt, 2014-2016 Cadillac ELR) All Other Models Add: Diagnostic Time |
0.2 0.3 0.1 - 0.3 |
ZREG | N/A |
| 9900374 | Customer Reimbursement Approved | 0.2 | ZREG | |
| 9900375 | Customer Reimbursement Denied - For USA dealers only | 0.1 | ZREG | N/A |
* The amount identified in "Net Item" should represent the dollar amount reimbursed to the customer.
SERVICE PROCEDURE
- Verify that the accelerator pedal (1) has separated from the housing (2).
- If the accelerator pedal is NOT separated from the housing, no further action is required. Inform the customer that any additional diagnosis and repairs are not covered under this special coverage.
If the accelerator pedal is separated from the housing, replace the accelerator pedal. Refer to Accelerator Pedal Position Sensor Replacement or Accelerator Pedal Replacement in SI.
COURTESY TRANSPORTATION - FOR USA & CANADA
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual, Section 6.1.10 - Courtesy Transportation, for details.
CUSTOMER NOTIFICATION
General Motors will notify customers of this special coverage on their vehicle (see copy of typical customer letter included with this bulletin).
CUSTOMER REIMBURSEMENT
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by <insert 1 year, 2017>. See General Motors Service Policies and Procedures Manual, Section 6.1.11 - Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details.
OWNER LETTER
August 2016
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
NO TITLE
As the owner of a 2016 model year Buick Cascada, 2012-2017 Buick Verano, 2014-2016 Cadillac ELR, 2010-2016 Chevrolet Cruze, 2011-2015 Chevrolet Volt, or 2011-2014 Chevrolet Orlando (Canada) vehicle, your satisfaction with our product is very important to us.
This letter is intended to make you aware that some 2016 model year Buick Cascada, 2012-2017 Buick Verano, 2014-2016 Cadillac ELR, 2010-2016 Chevrolet Cruze, 2011-2015 Chevrolet Volt, or 2011-2013 Chevrolet Orlando (Canada) may have a condition where the accelerator pedal can break at the stalk just below the housing due to the driver entering or exiting the vehicle with their foot resting on the accelerator pedal. If the pedal breaks, it would not be possible to operate the accelerator once the stalk has broken off. The vehicle would return to idle regardless of transmission gear position.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the condition described above. If this condition occurs on your GM vehicle within 10 years of the date your vehicle was originally placed in service or 120,000 miles (193,000 km), whichever occurs first, the condition will be repaired for you at no charge . Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glove box literature for future reference.
Reimbursement: : If you have paid for repairs for the condition described in this letter, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by August 31, 2017, unless state law specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.
| Division | Number | Text Telephones (TTY) |
| Buick | 1-866-608 - 8080 | 1-800-832 - 8425 |
| Cadillac | 1 - 866 - 982 - 2339 | 1 - 800 - 833 - 2622 |
| Chevrolet | 1-800-630-2438 | 1-800-833-2438 |
| Puerto Rico - English | 1-800-496-9992 | |
| Puerto Rico - Espa n ol | 1-800-496-9993 | |
| Virgin Islands | 1-800-496-9994 |
We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your continued satisfaction with our products.
Terry M. Inch
Executive Director
Global Connected Customer Experience
Enclosure
38170
NO RELATED
Use the Manual With the Right Hardware
Pair factory procedures with proven DIY tools so the instructions are easier to execute.
Affiliate disclosure: We may earn a commission at no extra cost to you.
When to See a Mechanic
Stop DIY work and contact a certified mechanic immediately if any of the following apply:
- • You smell fuel, burning insulation, or see smoke.
- • Brakes feel soft, pull hard to one side, or make grinding noises.
- • The engine overheats, stalls repeatedly, or misfires under load.
- • You are missing required tools, torque specs, or safe lifting equipment.
- • You are not confident in the next step or safety outcome.