OnStar One or More Buttons Inoperative

2006 Chevrolet Chevy Express G2500, Van Cargo, 6.6 2SECTION OnStar One or More Buttons Inoperative
WARNING: This page is about a different car, the 2007 GMC Sierra and 2007 Chevrolet Silverado. However, it is still accessible from the selected car via links, so may be relevant.
OnStar One or More Buttons Inoperative

Step Action Value(s) Yes No
Schematic Reference: OnStar Schematics 
Connector End View Reference: Entertainment/Communication Connector End Views 
1 Did you perform the Diagnostic System Check - Vehicle? - Go to Step 2  Go to Diagnostic System Check - Vehicle
2
IMPORTANT: Contact the OnStar® Call Center first before pressing the emergency button in order to notify them of the test.
  1. Turn ON the ignition, with the engine OFF.
  2. Press each OnStar® button one at a time.
Are all buttons inoperative?
- Go to Step 4  Go to Step 3 
3 Are any buttons intermittent or inoperative? - Go to Step 7  Go to Testing for Intermittent Conditions and Poor Connections
4
  1. Turn OFF the ignition.
  2. Disconnect the rearview mirror.
  3. Turn ON the ignition, with the engine OFF.
  4. Measure the voltage from the keypad supply voltage circuit to a good ground.
Does the voltage measure greater than the specified value?
9 V Go to Step 6  Go to Step 5 
5 Test the keypad supply voltage circuit for an open or short. Refer to Circuit Testing and Wiring Repairs .
Did you find and correct the condition?
- Go to Step 11  Go to Step 8 
6 Test the keypad signal circuit for an open or short. Refer to Circuit Testing and Wiring Repairs .
Did you find and correct the condition?
- Go to Step 11  Go to Step 9 
7 Inspect for poor connections at the harness connector of the rearview mirror. Refer to Testing for Intermittent Conditions and Poor Connections and Connector Repairs .
Did you find and correct the condition?
- Go to Step 11  Go to Step 9 
8 Inspect for poor connections at the harness connector of the vehicle communication interface module (VCIM). Refer to Testing for Intermittent Conditions and Poor Connections and Connector Repairs .
Did you find and correct the condition?
- Go to Step 11  Go to Step 10 
9 Replace the rearview mirror. Refer to Inside Rearview Mirror Replacement .
Did you complete the replacement?
- Go to Step 11  -
10 Replace the VCIM. Refer to Control Module References for replacement, setup, and programming.
Did you complete the replacement?
- Go to Step 11  -
11 Operate the system in order to verify the repair.
Did you correct the condition?
- System OK Go to Step 2 
RENDER: 1.0x

NO RELATED

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When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

  • You smell fuel, burning insulation, or see smoke.
  • Brakes feel soft, pull hard to one side, or make grinding noises.
  • The engine overheats, stalls repeatedly, or misfires under load.
  • You are missing required tools, torque specs, or safe lifting equipment.
  • You are not confident in the next step or safety outcome.