Processing the Module Exchange

Processing the Module Exchange

For this program, submitting a credit request for the removed OnStar(R) VCIM (the core) will be performed through a website. When this process is followed, the removed Analog / Digital-Ready VCIM, in most cases, will not be mailed back to the distributor, but can be scrapped by the dealership.

U.S. Dealers

1. Return the removed Analog / Digital-Ready OnStar(R) VCIM to the Parts Manager.

2. The Parts Manager will log onto www.autocraft.com.

3. Select Account Maintenance.

4. Select Outstanding Cores.

5. Choose the outstanding core you wish to process, by selecting the Virtual Core Button on the far right side of the screen.

6. Enter the information in the required fields and select the submit button. Record the confirmation number.

If the website indicates that the VCIM needs to be physically returned to the distributor, please use the pre-paid shipping label that was included in the kit to return the removed VCIM

Important
To avoid a $250 core non-return charge, you must do one of the following within 30 days of kit shipment:

1. Submit the necessary VCIM data through the website, as indicated above.

2. Mail the removed core from the customer's vehicle back to the distributor.

3. Return the unused digital upgrade kit back to the distributor using the pre-paid shipping label that is included in the kit box.

Canadian Dealers

There is no core charge. The removed Analog / Digital-Ready OnStar(R) VCIM should be scrapped in accordance with GM of Canada's policy stated in section 1.7.4 of the Policies and Procedures manual.