Battery Replacement/Warranty Claim Submission Procedures

a. Original Equipment battery failure during New Vehicle Bumper to Bumper Limited Warranty:

If after following proper diagnosis procedures, it has been determined that the battery needs to be replaced, the Dealer should procure a replacement AC Delco battery using the AC Delco Replacement Chart located in your current AC Delco Battery Catalog. A normal warranty claim should then be submitted to WINS for the published cost of the battery plus applicable parts handling allowance and replacement labor.

The dealer must convert the AC Delco battery short part number to a GMSPO long part number on the warranty claim. AC Delco short part number to GM long part number conversions are also shown in the GMSPO Parts Price Schedule. DO NOT SUBMIT THE COST OF THE BATTERY AS A NET ITEM.





Important:
All warranty claims submitted to WINS for replacement of the battery must have the AC Delco Battery Serial Number (located on the Battery Tag) entered in the Inbound Comments Section of your DCS claim entry screen. Refer to the General Motors Claims Processing Manual Section IV, Page 10 or your DCS Vendor Manual for further instructions. (See Figure 1).

In the preceding circumstances, the aftermarket AC Delco Consumer Replacement Battery Warranty does not apply, and for this reason, the Dealer is to remove the Warranty Statement and Warranty Insert from the New AC Delco Replacement Battery and retain as part of the Repair Order information as stated in Article 1.5.10c of the GM Service Policies and Procedures Manual. (See Figure 1 for clarification).

b. Subsequent battery failure during New Vehicle Bumper To Bumper Warranty:

Any subsequent battery failure during the New Vehicle Bumper to Bumper Warranty should be submitted through WINS as a claim type B with parts and labor, if the subsequent failure occurred within 12 months or 12,000 miles from the previous replacement. Otherwise, a normal warranty claim should be submitted, up to the remaining portion of the New Vehicle Bumper to Bumper Warranty period.

c. Battery Replacement During the Bumper to Bumper Warranty and the replaced battery fails beyond the Bumper to Bumper Warranty but still within 12 months or 12,000 miles (whichever comes first) from last replacement:

Dealer should procure a replacement AC Delco battery from an AC Delco Battery Distributor and submit a warranty claim to WINS using Claim Type B with parts and labor.

Again, the aftermarket AC Delco Consumer Battery Warranty does not apply and the Dealer is to remove the warranty statement and warranty insert from the new replacement battery and retain for future reference as covered in Article 1.5.10c of the GM Service Policies and Procedures Manual. (See Figure 1).

d. Original Equipment Battery failure outside of New Vehicle Bumper to Bumper Limited Warranty:

No extended coverage is available as The Original Equipment battery is only warranted for the term of the Bumper to Bumper warranty. The customer is responsible for the replacement cost of the battery.

e. Customer purchased AC Delco battery from either a GM Dealer or AC Delco Battery Distributor which subsequently fails during AC Delco Consumer Warranty Period:

The GM Dealer is not to submit a warranty claim to WINS. Customer pay sales that return for warranty are to be handled by the Dealer directly with the customer and the AC Delco Battery Distributor.

The GM Dealer's AC Delco Battery Distributor has complete warranty and pro rata information to assist the GM Dealer in proper handling. The 7A-30 Delco Replacement Battery Suggested Retail Price Schedule contains complete instructions as well.