Warranty Claim Submission Procedures

All repairs or replacement of the AC Delco Transmission must be pre-approved through the ACDelco Transmission Center on 1-800-ACDelco (1-800-223-3526). The hours of operation are Monday through Friday (except holidays) from 8:00 a.m. to 5:30 p.m. EST. The Transmission Center will reach agreement with dealership personnel regarding the appropriate repair, answer any technical questions, and will provide you with a warranty claim tracking number which will be required in the comments section of the DCS warranty claim input screen. Any claims which fail to have this required documentation may be subject to future adjustment.

To provide you with quality service, the ACDelco Transmission Center requests the following information be available prior to contacting 1-800-ACDelco:

Vehicle identification number (VIN)

Mileage at installation

Current mileage

Serial number of the ACDelco Transmission

Make/model/year of vehicle

Complaint/prior history

Failed part number

After obtaining pre-approval from the AC Delco Transmission Center and repairs have been completed, using the normal DCS warranty claim submission application, the following details must be entered for warranty claim reimbursement consideration:

- Repair Order Number

- Repair Order Date

- Claim Tracking Number - Enter the claim tracking number provided by the ACDelco Transmission Center into the Inbound Comments Section of your DCS claim entry screen. Refer to the General Motors Claims Processing Manual Section IV, page 10 or your DCS Vendor Manual for further instructions.

- Vehicle identification Number-Enter (actual) VIN number (any make/year).

- Mileage-enter the actual mileage on the vehicle at time of repair (do not enter tenths of miles).

- SV-ADV-SS - enter the Service Advisor's social security number.

- PC - Part Count. Total number of parts used in the repair.

- Part Number - The GMSPO part number of the failed ACDelco remanufactured Transmission Assembly or applicable failed part number if a repair to the assembly is performed.

- TOT-PTS - enter the total cost plus applicable handling allowance for all parts used in the repair.

- Complaint Code/Failure Code - See "Appendix A and B" of the General Motors Claims Processing Manual (dated July 1996) and utilize most applicable based on customer complaint and repairs.

- Labor Operation Number - enter "R9220"

- Labor Operation Hours - enter pre-approved labor hours agreed with ACDelco Transmission Center.

- Other Labor Hours - not allowed.

- Sublet/Dealer Material - any towing and/or sublet amounts, if applicable.

- Technician I.D. - repairing technician social security number.

- Claim Type:

^ Enter claim type "B" for claims within 12 months/12,000 miles from date and miles of purchase.

^ Enter claim type "N" for claims after 12 months/12,000 miles from date/miles of purchase up to 24 months/24,000 miles from date and miles of purchase.

- Authorization Code - Enter "G" after manager approval

Important:
Core credit will be issued by the GMSPO PDC and must not be a part of the warranty claim 1-800-ACDelco Transmission Center Help Line The ACDelco Transmission Center will assist in the following areas:

1. Answer technical questions about the product and catalog.

2. Answer questions concerning the warranty coverage and provide claim tracking numbers for warranty processing.

3. Provide assistance in obtaining appropriate support materials, ordering information and core shipping information.

4. Provide a customer referral service for dealers selling ACDelco Transmissions.