Multiple-Day Services

Reimbursement for Fuel Provided - When an eligible vehicle is unavailable due to overnight warranty repairs, customers who elect to utilize rides from another person (i.e., friend, neighbor, etc.) in lieu of a rental vehicle may receive reimbursement for their actual cost (based on paid receipts) of fuel purchased, up to $10 per day, $50 maximum.

Reimbursement for the Use of Public Transportation - When an eligible vehicle is unavailable due to overnight warranty repairs, customers who use any form of public transportation in lieu of a rental vehicle may receive reimbursement for their actual cost (based on paid receipts, understanding that receipts may not always be available), up to $30 per day, $150 maximum.

Reimbursement for a Rental Vehicle (except Cadillac) - When an eligible vehicle is unavailable due to overnight warranty repairs, a rental vehicle, up to a maximum of $30 per day may be provided. A customer may receive a reimbursement of their actual cost based on paid receipts, not to exceed $30 per 24 hour period. The maximum vehicle rental reimbursement period is (5) days, and $150 per eligible warranty repair. Wholesale authorization is required on any rental (6) or more days.

Reimbursement for Rental Vehicle (Cadillac only)

- When an eligible vehicle is unavailable due to any warranty repairs, a customer may receive a rental reimbursement of their actual cost (based on paid receipts, up to a maximum of $30 per day, or $35 per day when a Cadillac rental is provided). Maximum vehicle rental reimbursement period is (3) days, and $105 per eligible warranty repair. Cadillac requires Wholesale Authorization for any rental for (4) or more days.

* Cadillac dealers designated as "High Expense Dealers" may claim an additional $10 for actual expenses (or up to $45) on the first day of the loan event when a Cadillac loaner vehicle is provided. (Those designated "High Expense Dealers" have previously been notified in writing by their zone office.)

Overnight warranty repairs are defined as:

^ Vehicle inoperable when received at the dealership

^ Partially completed warranty repair

a. Inability to complete repair within one day

b. Multiple warranty concerns collectively requiring more than one day to repair

c. Inability to complete repair due to delayed availability of GM parts.

Efforts to expedite the availability of the part(s) should be taken immediately to minimize the length of the repair period. This includes initiation of a CSO-3 and upgrades to SPAC case (if necessary) within the first 24 hours. Please refer to bulletin 48-05-02C dated February 1998.

^ Vehicle is unsafe to operate (e.g. stalling, brakes or steering inoperative, etc.)