Safety Warning
DIY auto repair can cause serious injury, fire, or vehicle damage. These guides are for informational purposes only. Always follow OEM torque specs, wear PPE, and consult a certified mechanic if you are unsure. You are solely responsible for your safety.
Circuit/System Verification
Before launching Android Auto verify transmission is in park or parking brake on for manual transmission vehicles.
- Verify vehicle date and time match the device date and time
- If date and time do not match
Change vehicle date and time to match device and reattempt to launch Android Auto
- Go to next step: If date and time match
- If date and time do not match
- Verify the device is Bluetooth paired to the vehicle before launching Android Auto
- If the device is not Bluetooth paired
Pair the device to Bluetooth and reattempt to launch Android Audo
- Go to next step: If the device is Bluetooth paired
- If the device is not Bluetooth paired
- Verify no DTC's are present.
- If any DTC's are present.
- Go to next step: If no DTC's are present.
- Verify the correct settings on the radio and the connected device that will allow Android Auto functionality.
- If the settings are not correct.
Radio Setting - Settings>Apps>Android Auto = ON
Phone Setting - Open Android Auto>Settings>Connected Cars>Add cars to Android Audo = ON
- Go to next step: If the settings are correct.
- If the settings are not correct.
- Verify the software is up to date on the connected device, refer to the device's owner manual or manufacturers website.
- If the connected device software is not up to date.
Recommend the customer update their device to the newest software version.
- Go to next step: If the connected device software has the newest version.
- If the connected device software is not up to date.
- Verify the device's cable is recommended or approved by the device manufacture and there is no damage to the cable or terminals.
- If the cable is not the correct part or damage is noted advise the customer.
- Go to next step: If no issues with the cable
- Connect a compatible USB device to the USB port and attempt to play audio.
- Verify audio from the USB device is heard through the vehicles speakers.
- If audio is not heard through the vehicles speakers.
Refer to Auxiliary Audio Input Malfunction
- Go to next step: If audio is heard through the vehicles speakers.
- If audio is not heard through the vehicles speakers.
- Verify the radio detects the connected device when plugged in by automatically launching Android Auto or noting a change in the Phone Projection/Android Auto icon on the Home screen.
- If the radio does not automatically launch Android Auto or no change in the Phone Projection/Android Auto icon.
- Perform a device reset by holding both the Home and Power buttons on the device.
- Verify the radio detects the connected device when plugged in by automatically launching Android Auto or noting a change in the Phone Projection/Android Auto icon on the Home screen.
- If the radio does not automatically launch Android Auto or no change in the Phone Projection/Android Auto icon.
- Attempt to launch the application by pressing the Phone Projection/Android Auto icon within the Home screen.
- If the application does not launch
- Perform the 3 vehicle Factory Resets located in Setting>System>Return to Factory Settings.
- Attempt to launch the application by pressing the Phone Projection/Android Auto icon within the Home screen.
- If the application does not launch
Replace the A11 Radio.
- Go to next step: If the application does launch
Go to next step: All OK
- If the application does not launch
- Go to next step: If the radio does automatically launch Android Auto.
- All OK.
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When to See a Mechanic
Stop DIY work and contact a certified mechanic immediately if any of the following apply:
- • You smell fuel, burning insulation, or see smoke.
- • Brakes feel soft, pull hard to one side, or make grinding noises.
- • The engine overheats, stalls repeatedly, or misfires under load.
- • You are missing required tools, torque specs, or safe lifting equipment.
- • You are not confident in the next step or safety outcome.