Safety Warning
DIY auto repair can cause serious injury, fire, or vehicle damage. These guides are for informational purposes only. Always follow OEM torque specs, wear PPE, and consult a certified mechanic if you are unsure. You are solely responsible for your safety.
Circuit/System Verification
- Ignition ON.
- Verify that DTC B3119, B3120, or B3121 is not set.
- If any of the DTCs are set
Refer to Diagnostic Trouble Code (DTC) List - Vehicle .
- Go to next step: If none of the DTCs are set
- If any of the DTCs are set
- Verify that the vehicle key is correct for the vehicle. This can be accomplished by comparing the part number printed on the key to the appropriate part number in the parts catalog.
- If the vehicle key is incorrect
Replace the vehicle key.
- Go to next step: If the vehicle key is correct
- If the vehicle key is incorrect
- Verify the scan tool Exterior Driver Door Handle Switch, Exterior Passenger Door Handle Switch, and Trunk Lid Exterior Unlatch Switch parameters change between Active and Inactive while operating their respective exterior door handle button/rear closure touch pad.
- If any of the parameters does not change
Refer to Exterior Door Handle Switch Malfunction .
- Go to next step: If all of the parameters change
- If any of the parameters does not change
- Lock the vehicle using the keyless entry transmitter.
- Verify that each door and the rear compartment unlocks and opens by approaching the vehicle with a valid transmitter and operating their respective exterior door handle button/rear closure touch pad.
- If both doors and the rear compartment do not unlock/unlatch and open
Refer to Passive Transmitter Malfunction in Circuit/System Testing.
- If only one door or the rear compartment does not unlock/unlatch and open
Refer to Antenna Circuit Malfunction in Circuit/System Testing.
- Go to next step: If both doors and the rear compartment unlocks/unlatches and opens
- If both doors and the rear compartment do not unlock/unlatch and open
- All OK.
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When to See a Mechanic
Stop DIY work and contact a certified mechanic immediately if any of the following apply:
- • You smell fuel, burning insulation, or see smoke.
- • Brakes feel soft, pull hard to one side, or make grinding noises.
- • The engine overheats, stalls repeatedly, or misfires under load.
- • You are missing required tools, torque specs, or safe lifting equipment.
- • You are not confident in the next step or safety outcome.