Safety Warning
DIY auto repair can cause serious injury, fire, or vehicle damage. These guides are for informational purposes only. Always follow OEM torque specs, wear PPE, and consult a certified mechanic if you are unsure. You are solely responsible for your safety.
Concerns Or Questions Regarding Installation Of Dealer Installed Accessories (PIT3099U)
Reference number: PIT3099U
Supersedes refnos: 23-NA-219, PIT3099, PIT3099A, PIT3099B, PIT3099C, PIT3099D, PIT3099E, PIT3099F, PIT3099G, PIT3099H, PIT3099I, PIT3099J, PIT3099K, PIT3099L, PIT3099M, PIT3099N, PIT3099O, PIT3099P, PIT3099Q, PIT3099R, PIT3099S, PIT3099T
CONCERNS OR QUESTIONS REGARDING INSTALLATION OF DEALER INSTALLED ACCESSORIES
TECHNICAL SERVICE BULLETIN
| Supercedes: | This Service Bulletin replaces PIT3099U. Please discard all versions of PIT3099. |
SERVICE INFORMATION
| Brand: | Model: | Model Year: | VIN: | Engine: | Transmission: | ||
|---|---|---|---|---|---|---|---|
| from | to | from | to | ||||
| BrightDrop | All Models | 2022 | 2024 | - | - | All | All |
| Buick | All GM Passenger Cars and Trucks | 2000 | 2024 | ||||
| Cadillac | |||||||
| Chevrolet | |||||||
| GMC | |||||||
| Involved Region or Country | North America, Argentina, Brazil, Bolivia, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Venezuela, Other Central America, Europe, Kazakhstan, Uzbekistan, Russia, Middle East, Iraq, Israel, Palestine, Japan, Cadillac Korea (South Korea), GM Korea Company, China, Taiwan , Thailand, Singapore, Philippines, Australia/New Zealand, Caribbean, Egypt, Other Africa, South Africa |
SERVICE PROCEDURE
Service agents must comply with all International, Federal, State, Provincial, and/or Local laws applicable to the activities it performs under this bulletin, including but not limited to handling, deploying, preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the event of a conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you must follow those applicable laws.
Technicians may have any number of questions regarding any GM Accessory kits. They may include (but are not limited to) installation or part concerns, kit part numbers, usage, programming questions, diagnosis of a particular system, or even questions about missing instructions.
RECOMMENDATIONS / INSTRUCTIONS
Contact your local Accessories Distributor Installer (ADI) for the following reasons (Canadian Dealers; please refer to the most recent LPO Claim and Return Process posted in the Parts Bulletin section of Global Connect):
- If the dealership has not received the Limited Production Option (LPO) part.
- If the dealership received the incorrect LPO part.
- If it has been realized that any components are missing before the kit has been installed.
- Any quality issues with the kit if they are found before the kit has been installed.
If the kit has already been installed before any missing parts or quality concerns are noticed, please reference the Electronic Parts Catalog (EPC) for any serviceable components before ordering another complete kit.
Contact PARTECH for the following reasons:
- Missing Instruction sheet(s), including those not found anywhere in SI
- Usage Questions (i.e. Is the part compatible with the vehicle? or any other questions pertaining to the fit of the part on the vehicle.)
Partech can be reached at 855-GMCARES (855-462-2737 for assistance. Select the following prompts:
For U.S and Canada (Car and Truck):
- Select Prompt 2 for PARTECH.
- Enter the 6 digit dealer customer code. (Canadian and other 5 digit dealer codes will need to add a zero at the beginning of the number)
- Enter the part number of the accessory in question. If there is a known issue, a message will play.
- If further assistance is needed, select Prompt 2 to speak with a PARTECH analyst in the Accessory Group.
Contact TECHLINE Customer Support Center (TCSC) for the following reason:
- ANY programming concerns
- TCSC (English) can be reached at 800-828-6860 for assistance.
- TCSC (French) can be reached at 800-503-3222 for assistance.
Contact Technical Assistance (TAC) for the following reasons:
- Questions regarding the actual installation of the kit
- DIAGNOSING problems with the installation
TAC U.S. can be reached at 877-446-8227 for assistance.
TAC Canada (English) can be reached at 800-263-7740
TAC Canada (French) can be reached at 800-263-7960
SERVICE INFORMATION
| Version | 1 |
| Modified | Released December 12, 2023 |
Additional SI Keywords: alarm, audio, back, backup, cargo, camera, chrome, DVD, fog, handle, hitch, inclination, iPod, kit, lamp, light, link, luggage, mirror, MP3, nav, navigation, net, pack, package, pal, personal, rear, remote, radio, RVC, RVS, satellite, security, sensor, start, trim, trailer, tow, up, video, vision, wire, wiring, XM, XMradio
NO RELATED
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When to See a Mechanic
Stop DIY work and contact a certified mechanic immediately if any of the following apply:
- • You smell fuel, burning insulation, or see smoke.
- • Brakes feel soft, pull hard to one side, or make grinding noises.
- • The engine overheats, stalls repeatedly, or misfires under load.
- • You are missing required tools, torque specs, or safe lifting equipment.
- • You are not confident in the next step or safety outcome.