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HOMESERVICE MANUALSAUDI2013S4 PREMIUM PLUS, STANDARD TRANSREPAIR AND DIAGNOSISQUICK LOOKUPSTECHNICAL BULLETINSTECHNICAL SERVICE BULLETINSOTHER VARIANTINFOTAINMENTCD/DVD CANNOT BE EJECTED (GROUP 91, NO. 13-14)
2013 Audi S4 Premium Plus, Standard Trans

Cd/DVD Cannot Be Ejected (GROUP 91, NO. 13-14)

2013 Audi S4 Premium Plus, Standard TransSECTION Cd/DVD Cannot Be Ejected (GROUP 91, NO. 13-14)
WARNING: This page is about the S4 Premium Plus, Automatic DCT Trans, which is a different variant/trim than selected.
Publication date: 2013-11-06
Reference number: GROUP 91, NO. 13-14
Supersedes refnos: 2013790, GROUP 91, NO. 06-34, GROUP 91, NO. 07-02, GROUP 91, NO. 07-16, GROUP 91, NO. 08-37, GROUP 91, NO. 08-95, GROUP 91, NO. 11-01, GROUP 91, NO. 11-25

CD/DVD CANNOT BE EJECTED

CD/DVD CANNOT BE EJECTED

TECHNICAL SERVICE BULLETIN

Reference Number(s): GROUP 91, NO. 13-14 (2013790/8), Date of Issue:  November 6, 2013
AUDI: All 2007 - 2014
GROUP: 91 - Radio, Telephone, Board Computer, Multi-Function Indicator (MFI)
Superceded Bulletin(s): GROUP 91, NO. 11-25, Date of Issue:  November 29, 2011

91 13 14 2013790/8 November 6, 2013. Supersedes Technical Service Bulletin Group 91 number 11-25 dated November 29, 2011.

APPLICABLE MODELS AND YEARS

Model(s) Year VIN Range Vehicle-Specific Equipment
All 2007 - 2014 All Navigation

CONDITION

  • The navigation DVD or other CD/DVD cannot be ejected.
  • There are no DTCs stored in the corresponding module.
  • The eject button is not stuck. When the eject button is pushed, the drive does not sound as if it is trying to eject the CD/DVD.

TECHNICAL BACKGROUND

  • Vehicles with DVD-based navigation systems now have the navigation DVD installed during production. To prevent theft of the DVD during transportation, the eject button of the navigation drive is disabled. The navigation system itself (e.g., route guidance) functions as specified.
  • The eject buttons of vehicles without DVD-based navigation systems are not disabled during production, but could behave as described in the Condition section of this bulletin.
  • The eject button can be enabled through Guided Fault Finding.

PRODUCTION SOLUTION

Not applicable.

SERVICE

  1. Use the ODIS tester to enable the eject button of the CD/DVD drive:

    MMI 3G/3G+ 

    Through GFF, perform the test plan to enable the eject button through Special Functions >> Service Work >> 5F - Eject Button, lock/unlock  (Figure 1).

    G08872767

    MMI 2G 

    Through GFF, perform the test plan to enable the eject button through Special Functions >> Service Work >> 37 - Eject button, lock/unlock  (Figure 2).

    G08872768

    RNS-E 

    Through GFF, perform the test plan to enable the eject button through Special Functions >> Service Work >> J401-NAV Sys. w/CD Drive, enable eject button  (Figure 3).

    G08872769
  2. Verify that the eject button functions correctly.

WARRANTY

WARRANTY INFORMATION

Claim Type:  Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin is informational only.
Service Number:  9196 (For MMI 3G/3G+)
9112 (For MMI 2G)
9132 (For RNS-E)
Damage Code:  0039
Labor Operations:  For MMI 3G/3G+: 
No DTC - verification and enabling of eject button via GFF		 9196 2599 Time stated on diagnostic protocol (MAX 35 TU)
For MMI 2G: 
No DTC - verification and enabling of eject button via GFF		 9112 2599 Time stated on diagnostic protocol (MAX 35 TU)
For RNS-E: 
No DTC - verification and enabling of eject button via GFF		 9132 2599 Time stated on diagnostic protocol (MAX 35 TU)
Diagnostic Time:  GFF No allowance 0 TU
Road test prior to service procedure No allowance 0 TU
Road test after service procedure No allowance 0 TU
Technical diagnosis No allowance 0 TU
Claim Comment:  As per TSB #2013790/8

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual  . Claims are subject to review or audit by Audi Warranty.

ADDITIONAL INFORMATION

All parts and service references provided in this TSB (2013790) are subject to change and/or removal. Always check with your Parts Department and service manuals for the latest information.

RENDER: 1.0x

NO RELATED

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When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

  • • You smell fuel, burning insulation, or see smoke.
  • • Brakes feel soft, pull hard to one side, or make grinding noises.
  • • The engine overheats, stalls repeatedly, or misfires under load.
  • • You are missing required tools, torque specs, or safe lifting equipment.
  • • You are not confident in the next step or safety outcome.