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HOMESERVICE MANUALSAUDI2013S4 PREMIUM PLUS, STANDARD TRANSREPAIR AND DIAGNOSISQUICK LOOKUPSTECHNICAL BULLETINSTECHNICAL SERVICE BULLETINSOTHER VARIANTAUTOMATIC TRANSCUSTOMER MAY REPORT HARSH SHIFT CONCERNS; NO FAULTS ARE STORED AND CONCERN IS REPRODUCIBLE (GROUP 37, NO. 16-68)
2013 Audi S4 Premium Plus, Standard Trans

Customer May Report Harsh Shift Concerns; No Faults Are Stored And Concern Is Reproducible (GROUP 37, NO. 16-68)

2013 Audi S4 Premium Plus, Standard TransSECTION Customer May Report Harsh Shift Concerns; No Faults Are Stored And Concern Is Reproducible (GROUP 37, NO. 16-68)
WARNING: This page is about the S4 Premium Plus, Automatic DCT Trans, which is a different variant/trim than selected.
Publication date: 2016-09-19
Reference number: GROUP 37, NO. 16-68
Supersedes refnos: 2030007, GROUP 37, NO. 12-55, GROUP 37, NO. 12-58, GROUP 37, NO. 12-62, GROUP 37, NO. 14-48

CUSTOMER MAY REPORT HARSH SHIFT CONCERNS; NO FAULTS ARE STORED AND CONCERN IS REPRODUCIBLE

CUSTOMER MAY REPORT HARSH SHIFT CONCERNS; NO FAULTS ARE STORED AND CONCERN IS REPRODUCIBLE

TECHNICAL SERVICE BULLETIN

Reference Number(s): GROUP 37, NO. 16-68 (2030007/6), Date of Issue:  September 19, 2016
AUDI: A4, A5, A5 cabriolet, Q5, A8 2011 - 2017; A6, A7, S4, S5 2012 - 2017; S6, S7 2015 - 2017
GROUP: 37 - Automatic Transmission - Controls, Case
Superceded Bulletin(s): GROUP 37, NO. 14-48, Date of Issue:  October 2, 2014

37 16 68 2030007/6 September 19, 2016. Supersedes Technical Service Bulletin Group 37 number 14-48 dated October 2, 2014 for reasons listed below.

APPLICABLE MODELS AND YEARS

Model(s) Year VIN Range Vehicle-Specific Equipment
A4, A5, A5 cabriolet, Q5 2011 - 2017 All 2.0 liter engine 0BK 8 Speed transmission
A6, A7 2012 - 2017 All 0BK 8 Speed transmission
A8 2011 - 2017 All 0BK 8 Speed transmission
S4, S5 2012 - 2017 All 0B5 7 Speed DSG
S6, S7 2015 - 2017 All 0B5 7 Speed DSG

CONDITION

  • Customer may report harsh shift concerns, but the customer is unable to determine the shift point because there is no gear indicator in the cluster. The concern can be reproduced.
  • No faults are stored.

TECHNICAL BACKGROUND

TAC must be contacted before any repairs are attempted. Specific information about the concern must be gathered (as described in the Service portion of this bulletin) before TAC is contacted.

PRODUCTION SOLUTION

Not applicable.

SERVICE

  1. Perform a road test with the customer to determine if the concern can be duplicated. Pay attention to the following conditions: vehicle speed, ambient temperature, engine temperature, upshift or downshift, coasting or braking, panic stop or normal stop, and uphill or downhill drive.
  2. Check the transmission oil level/condition, and correct if needed. Take a photograph of the fluid (Figure 1). Run a GFF scan to ensure that no faults are present.
    G10979734
  3. Place the cluster into single gear mode or connect a scan tool to watch gear indication MVB. Drive the vehicle again to duplicate the concern. The shift point is then determined and verified.

    Place cluster into single gear mode using ODIS as follows: From the Control modules  tab, select 02 Transmission control module, then right-click 02 Transmission control module and select Control Module ODB >> Adaptation >> Perform. Double click Single Gear Display  (which will expand the menu and show the current value). Click on the blank "Entry" cell next to the current value, then select the following adaptation options: Select >> D on/S on>> Apply.  Select Yes from the pop up window and continue with the diagnosis

    NOTE: This setting must be changed back to D off / S off before the vehicle is released back to the customer.
  4. Create a TAC ticket. Attach the GFF log and complete details of conditions and gear changes. Record and attach clutch adaptations, if applicable. Attach photograph of the oil condition.
  5. TAC will determine the next step.

WARRANTY

WARRANTY INFORMATION

Claim Type: 
  • 110 up to 48 Months/50,000 Miles.
  • G10 for CPO Covered Vehicles - Verify Owner.
  • If vehicle is outside any warranty, this Technical Service Bulletin is informational only.
Service Number:  3735
Damage Code:  0010
Labor Operations:  Read MVB to determine gearshift concern with customer, check oil quality and photograph, check and record adaptations 3735 9999 60 TU
Diagnostic Time:  GFF - Included in existing labor operations No allowance 0 TU
Road test prior to service procedure 0121 0002 10 TU
Road test after service procedure 0121 0004 10 TU
Technical diagnosis at dealer's discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:  As per TSB #2030007/6

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual.  Claims are subject to review or audit by Audi Warranty.

NOTE: This TSB can only be claimed if the concern can be duplicated and no faults are present.

ADDITIONAL INFORMATION

All parts and service references provided in this TSB (2030007) are subject to change and/or removal. Always check with your Parts Department and service manuals for the latest information.

RENDER: 1.0x

NO RELATED

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When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

  • • You smell fuel, burning insulation, or see smoke.
  • • Brakes feel soft, pull hard to one side, or make grinding noises.
  • • The engine overheats, stalls repeatedly, or misfires under load.
  • • You are missing required tools, torque specs, or safe lifting equipment.
  • • You are not confident in the next step or safety outcome.