Navigation Plus (RNS-E) DVD Read Error (GROUP 91, NO. 10-38)

NAVIGATION PLUS (RNS-E) DVD READ ERROR

TECHNICAL SERVICE BULLETIN

Navigation plus (RNS-E) DVD read error 

91 10 38 2015832/4 July 12, 2010. Supersedes Technical Service Bulletin Group 91 number 08-149 dated December 3, 2008.

Model(s)	Year	VIN Range	Vehicle-Specific Equipment
R8	2008 - 2011	All	Navigation plus (RNS-E)
TT	2008 - 2011	All
A3	2006 - 2011	All
A4	2005	400000 - 999999
A4	2006 - 2008	All
A4/S4 Cabriolet	2005	012700 - 899999, 901700 - 999999
A4/S4 Cabriolet	2006 - 2009	All
allroad	2005	027000 - 999999

CONDITION

One or more of the following are present:

• Error message on display: CD/DVD is unreadable. Please check the CD/DVD. 
• The navigation unit responds sluggishly or the route does not calculate.
• The navigation map freezes during route guidance.

TECHNICAL BACKGROUND

Possible causes are:

• Incorrect navigation DVD inserted.
• Incorrect region code stored in Adaptation channel 10.
• Dirty or damaged navigation DVD.
• Dirty or damaged navigation DVDs can lead to reading problems. All DVDs must be handled with care and stored in the protective case when not inserted in the DVD drive.
• Condensation on DVD - particularly in cool and damp weather. After a warming-up period of about 10 to 15 minutes, the system again operates correctly.
• Defective navigation unit.

PRODUCTION SOLUTION

Improved navigation hardware.

SERVICE

Tip:  When testing with other navigation DVDs, the same disk version should be used. If a different version DVD is inserted, a software update (which cannot be stopped) begins automatically. Check the current software version (CAR function button >> VERSION control button  ).

Proceed as follows:

1. Check the navigation DVD to ensure the correct disk is being used.
2. Check the value of Adaptation channel 10, it must be set to 0 for Northern hemisphere.
3. Check whether the navigation DVD is dirty, scratched or has fingerprints or condensation.
4. Clean dirty DVDs with a soft, lint-free cloth. Wipe DVDs in a straight line from the center outward (never in circular movements).
5. If there are circular scratches on the DVD, insert a blank CD into the drive for testing. The number of disk revolutions during the read attempt is enough to test whether a different DVD would also be scratched.
6. Use a known good DVD of the same version from a different vehicle.
7. Perform the DVD read test as described below.

DVD read test 

Use Vehicle Self Diagnosis with the VAS tester for the following:

1. Read measured value block 10 in the navigation (address word 37):

   MVB 10 value	DVD Status
   0	No CD/DVD inserted
   1	Incorrect DVD / Not a Navigation DVD inserted
   2	Reading error with Navigation DVD
   3	Navigation DVD correct
   4	Load / eject error
   5	DVD drive malfunction
   6	Unknown malfunction

   If the system is operating correctly, 3  appears.

2. Perform a DVD reading test with Adaptation channel 65. Perform several tests by selecting value 1  (short test) or 2  (reading test in random DVD positions). At the end of a successful test, 0  should be displayed.
3. Attach a photo when sending in a faulty part, especially if the complaint can be reproduced but the measured value blocks show no problem.

WARRANTY

If replacing the Navigation plus send in the diagnosis protocol, the reading test results and photos of the displayed fault(s) on the navigation screen.

Dirty or damaged DVDs owned by the customer are excluded from warranty.

If both the Navigation plus and the DVD have to be replaced, send them in together.

Claim Type:	Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin is informational only.
Service Number:	9132
Damage Code:	0010
Labor Operations:	Check Navigation DVD	9118 01 99	10 TU
Diagnostic Time:	GFF	0150 0000	30 TU max
	Road test prior to service procedure	No allowance	0 TU
	Road test after service procedure	No allowance	0 TU
	Technical diagnosis at dealer's discretion (Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:	As per TSB #2015832/4

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual.  Claims are subject to review or audit by Audi Warranty.

REQUIRED PARTS AND TOOLS

Part Number	Part Description	Quantity
8P0 919 884AH	Navigation DVD (Version 2009/2010)	1

Navigation DVDs can be purchased directly from Navteq at 866-345-AUDI or online at http://www.navigation.com/audi.

ADDITIONAL INFORMATION

The following Technical Service Bulletins should be referenced when completing this procedure:

• 2010868 , Navigation plus, various complaints 
• 2013021 , Navigation plus (RNS-E) route guidance activates by itself 
• 2013790 , Navigation DVD can't be ejected 

All parts and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Department and service manuals for the latest information.