Safety Warning
DIY auto repair can cause serious injury, fire, or vehicle damage. These guides are for informational purposes only. Always follow OEM torque specs, wear PPE, and consult a certified mechanic if you are unsure. You are solely responsible for your safety.
Remote Key Memory Not Active (GROUP 57, NO. 14-01)
Reference number: GROUP 57, NO. 14-01
Supersedes refnos: 2031413, GROUP 57, NO. 12-78
REMOTE KEY MEMORY NOT ACTIVE
TECHNICAL SERVICE BULLETIN
| AUDI: | A6 2005 - 2011; Q7 2007 - 2015 |
| GROUP: | 57 - Doors - Front |
SERVICE INFORMATION
57 14 01 2031413/2 May 1, 2014. Supersedes Technical Service Bulletin Group 57 number 12-78 dated October 26, 2012 for reasons listed below.
| Model(s) | Year | VIN Range | Vehicle-Specific Equipment |
|---|---|---|---|
| A6 | 2005 - 2011 | All | Not Applicable |
| Q7 | 2007 - 2015 | All | Not Applicable |
CONDITION
| REVISION HISTORY | ||
|---|---|---|
| Revision | Date | Purpose |
| 2 | 4/28/2014 | Revised header data (Updated model years; added customer codes) Revised Service (Added ODIS information) |
| 1 | 10/26/2012 | Initial publication |
- The seat memory does not work.
- The MMI displays a message that the memory function is not active (Figure 1).
TECHNICAL BACKGROUND
The seat memory control unit can be deactivated due to voltage fluctuations in the vehicle's power system, or from a large static discharge through the seat cover. If the seat memory control unit is deactivated due to either of these influences, the control unit cannot be reactivated through any vehicle controls, vehicle keys, or through the normal GFF test plans. It can only be reactivated with special test plans within the tester.
PRODUCTION SOLUTION
Not applicable.
SERVICE
- Start Diagnosis in ODIS. Right-click on Address 36
, then select Guided Functions
(Figure 2).
- In the Guided Functions window, choose J136-Memory Seat/Steering Column Adj.CM TSB
, then click Perform
(Figure 3).
- Follow the test plan to reactivate the remote control memory key (Figure 4).
WARRANTY
| Claim Type: | Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin is informational only. | ||
| Service Number: | 7293 | ||
| Damage Code: | 0040 | ||
| Labor Operations: | Perform test plan to reactivate seat memory control unit | 7293 1999 | 30 TU |
| Diagnostic Time: | GFF/guided functions | No allowance | 0 TU |
| Technical diagnosis at dealer's discretion (Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details) |
|||
| Claim Comment: | As per TSB #2031413/2 | ||
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty.
ADDITIONAL INFORMATION
All parts and service references provided in this TSB (2031413) are subject to change and/or removal. Always check with your Parts Department and service manuals for the latest information.
NO RELATED
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When to See a Mechanic
Stop DIY work and contact a certified mechanic immediately if any of the following apply:
- • You smell fuel, burning insulation, or see smoke.
- • Brakes feel soft, pull hard to one side, or make grinding noises.
- • The engine overheats, stalls repeatedly, or misfires under load.
- • You are missing required tools, torque specs, or safe lifting equipment.
- • You are not confident in the next step or safety outcome.